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Essentially, my home network is somehow made into a corporation where all of the traffic from my devices goes through a server. Also, to make it even more ludicrous the server is highly censored. It is very hard for me to look up troubleshooting and

Router Hacking

Hello. I am at the end of my rope and really need some help. On February 20, 2022 my android phone was hacked. My antivirus picked it up and with it, it brought updates for applications I didn’t even have. Nefarious permissions like read data, Extract data, admin over my Bluetooth, admin over my Wi-

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Oh, Xfinity. I think we have a huge problem! Our Washington State's AG already hit Xfinity with a huge Class A in 2017, partly due to this behavior! I have this all ready to FW: to Bob Ferguson! Perhaps it's time he investigates Comcast again!

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Illegal and unauthorized Credit Check by Xfinity Mobile

Oh, Xfinity. I think we have a huge problem! One of your CSRs ran my credit for Xfinity Mobile without my authorization. I've been on the phone with your care department, and the call dropped. I did advise I will be sending this information via both Twitter and Facebook! Your care department has alr

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Can't load certain websites and apps on my laptop and phone while connected to my xFinity router

Just as the subject says. I can not load certain websites on my laptop and I can not load certain apps on my cell phone while connected to my xfinity modem/router. Just a little background: 1) I have a netgear router connected to the modem. I only use this router to connect to a system via ethernet

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@XfinityBenjaminM​ Benjamin, with all due respect Comcast has had six months to work with Roku on a fix. I upgraded my Xfinity bundle specifically to use the Xfinity Stream app so I have limited options.  I'm not switching from Roku but if you

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Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

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@XfinityMartyR​ I do not use Xfinity Mobile. The "troubleshooting" link you sent doesn't help. It simply says: "For the best experience, download the Xfinity WiFi Hotspots app. The app will download and install the Xfinity WiFi secure profile,

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XFINITY Hotspots App (Android 13) not working - Passpoint Certificate Expired

I've been using the XFINITY hotspots for years on iPhone and MacBook. This week I got my first Android phone and I can't get the XFINITY hotspots to work at all. I have the Xfinity and Xfinity Hotspots apps both installed and I'm logged into my account. I installed the Wi-Fi Profiles using the Hotsp

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Losing internet repeatedly

Hello, for the last two days, our internet has gone out for several hours. The troubleshooting function of the XFi app is unable to reach the XB7 to send a reset signal. Yesterday I contacted ComcastCares on Twitter and they were going to try and help from their end, but I think it came back spontan

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What is the point of having an outage map if you're not going to show outages on the map?

The xfinity outage map is useless. There was a huge storm in my town (Bloomington, IN) last night. The map for Duke energy has been updating, in real time, ever since customers started reporting outages. https://ibb.co/sVZDYCC Meanwhile, the xfinity outage map is basically empty. Customers like me a

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For the benefit of anyone who may be following this:  I have spent 4 days intermittently with Comcast on Twitter trying to get this resolved (they are VERY slow to respond but they eventually do.)  This morning I ran my own experiment.  Since the una

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5 years ago

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Landline hacked, getting no help!

I can see that this issue has been covered in the archives but they are all locked and I cannot see the responses. My phone line has been hacked, and I’m not talking about spoofing. One day back in March, an 855 number called my landline. Every day since that, at exactly 6 am, there is an outgoing c

Question

Trying to upgrade from the XB6 to the XB7 was a dismal failure.  Getting the XB7 connected and recognized worked as expected.  The speed wasn't any better though (with Ethernet cable connection or with Wi-Fi)... The REAL PROBLEMS emerged when I neede

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5 years ago

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XB7 vs XB6 initial performance disappointment

My wired download speed on the XB6 was over 1100 Mbps. The wired speed on the new XB7 caps out at 950 Mbps. Is this modem relatively deficient, or has the overhead cushion on my gigabit service been eliminated? The wireless speeds are also not as robust throughout the house as the service I enjoyed

Question

I have installed Firefox, and isolated all streaming use in that. I can clear browser data unnecessarily all day long (to no beneficial effect, because a broken website vacuously/ineffectually tells me to) without disrupting other internet activity.

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"Sorry We've Run Into Problem"

So, the XFinity streaming website was working for me, literally last night (evening of September 8, 2021). It was flaky (invariably required me to login twice, etc, but it functioned). This morning, it was not working. I can log in to the general XFinity website, look at my bill, and etc, but when I

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Android phone connectivity slowness with media when connected to Xfi Pod on black gateway modem.

I am new to Xfinity and have the Black Gateway TG1682G model and have added the white Xfi Pod. When my Google Pixel 5e connects directly to the Gateway everything works perfectly fine. But when it connects to the Xfi pod some apps (Xfinity App, Instagram, Twitter, etc .. any app with media) will be

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Preparing for winter storms in the Northeast

​We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too.​​ ​ ​ ​ ​ ​ ​Our Network and People Are Prepared 24×7​ ​We have built proac

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I DO NOT AUTHORIZE ANY NON-XFINTY EMPLOYEES TO AGAIN "MOVE", EDIT, DELETE, OR INTERFERE WITH MY POST IN ANYWAY WHATSOEVER ⚖️ I HAVE EVERY RIGHT TO POST AN ISSUE WITH COMCAST JUST LIKE ANYONE ELSE. TRYING TO HIDE BAD BEHAVIOR WILL ONLY MAKE ME FIGHT B

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Illegal and unauthorized Credit Check by Xfinity Mobile

Oh, Xfinity. I think we have a huge problem! One of your CSRs ran my credit for Xfinity Mobile without my authorization. I've been on the phone with your care department, and the call dropped. I did advise I will be sending this information via both Twitter and Facebook! Your care department has alr

Question

Closed

Double Billing and nobody will help

Hi. I am hoping you can help. I am being charged almost double the Broadcast Fees and Regional Sports Fees that i was quoted when I switched over in July and are shown on the Service and Pricing Sheet for my city (Baltimore). the phone rep tells me that they are generated by the computer and nobody

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Random Latency issues well playing certain online games, possible packet loss?

Started to run into some weird latency issues well playing some online games. I will get very high spikes in latency randomly (during the day and evening), causing disconnects. However, when I run speed tests everything is normal. I've checked all connections (desktop connected via ethernet), restar

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Annnnnd the cutouts continue. T3 Timeouts as well. I was told maintenance only works Monday through Friday so I guess nothing will be done next couple days. I was told they're monitoring my internet to see when unusual things happen. No need to monit

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10.61.x.y IP -- My Equipment or Xfinity's?

Hi there. Ever since Xfinity maintenance crews did some work to "enhance the network" near me (seemingly to update the infrastructure for the upcoming fiber optic era) September 26-28 (which ended with me getting a text that they could NOT complete the work at this time?), I have had intermittent co

Question

OK, this is profoundly disturbing. This goes WAY beyond "bad customer service"... this is "dealing with XFinity customer service is like talking to a dog", complete insanity. I tweeted to @XfinitySupport and @ComcastCares. @ComcastCares doesn't se

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"Sorry We've Run Into Problem"

So, the XFinity streaming website was working for me, literally last night (evening of September 8, 2021). It was flaky (invariably required me to login twice, etc, but it functioned). This morning, it was not working. I can log in to the general XFinity website, look at my bill, and etc, but when I

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Almost a year of Xfinity outages with no resolution

Here once again hoping that someone at Xfinity can help or provide answers to the outage issues I've been having for almost a year now. As reference, I posted about this back on 6/13/23 in these forums, with still no resolution by Xfinity Twitter teams or phone calls to Xfinity. Just a constant run

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Hey there @eastmoreland I wanted to pop in and provide some clarification on a few items, specifically regarding how the Xfinity Forums operate and why you may have had some of the experiences you have.   The Support Employees (like myself

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Smart Resume not working correctly

For the last week or so on my X1, the Smart Resume feature has started to resume too soon. That is, when a commercial starts and I hit fast forward, the fast forwarding stops somewhere between 30 seconds and 90 seconds before the program starts playing again. So I'm forced to watch at least one comm

Question

@BruceW​ Good advice all around. I've been in IT long enough to realize that the most likely cause is something I've screwed up with routing rules or bad cables, but to eliminate that cause I'm connecting directly to the gateway via Ethernet and stil

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Significant packet loss

Hello there! There have been a couple of outages over the past week, and while the speed of my connection seems good, there is significant packet loss which is really messing with the connectivity. I have included a ping log and a pathping. I also see the packet loss when I use the "Test Connectivit

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