Visitor
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11 Messages
Illegal and unauthorized Credit Check by Xfinity Mobile
Oh, Xfinity. I think we have a huge problem!
One of your CSRs ran my credit for Xfinity Mobile without my authorization. I've been on the phone with your care department, and the call dropped. I did advise I will be sending this information via both Twitter and Facebook!
Your care department has already confirmed there was NO CUSTOMER AUTHORIZATION for any Xfinity Mobile credit check, yet I have the letter in my sight right now, as it came in the mail today!
It has already been confirmed by your CSR in your care department, that THERE IS NO CUSTOMER AUTHORIZATION for this credit check for Xfinity Mobile, because I never authorized your Jamaica Call Center CSR to run my credit, as I made CLEAR TO HER I was NOT READY TO LEAVE T-MOBILE JUST YET!
Ps. I was your CRS out of Everett Washington when Comcast was still AT&T Broadband!
I am a 30yr Professional Seasoned Highly Awarded Call Center CSR. I know how bad this is ⚖️
EG
Expert
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111.7K Messages
2 years ago
The concern is not "Xfinity Compliments" related........ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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MissBrensLaw
Visitor
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11 Messages
2 years ago
Oh, Xfinity. I think we have a huge problem!
Our Washington State's AG already hit Xfinity with a huge Class A in 2017, partly due to this behavior! I have this all ready to FW: to Bob Ferguson!
Perhaps it's time he investigates Comcast again! Which I will mention to AG Ferguson. I also live about 6mim from our State Capital, and our AG's office!
One of your CSRs ran my credit for Xfinity Mobile without my authorization. I've been on the phone with your care department, and the call dropped. I did advise I will be sending this information via both Twitter and Facebook!
Your care department has already confirmed there was NO CUSTOMER AUTHORIZATION for any Xfinity Mobile credit check, yet I have the letter in my sight right now, as it came in the mail today!
As I just said, it has already been confirmed by your CSR in your care department, that THERE IS NO CUSTOMER AUTHORIZATION for this credit check for Xfinity Mobile, because I never authorized your Jamaica Call Center CSR to run my credit.
I made CLEAR TO HER I was NOT READY TO LEAVE T-MOBILE JUST YET!
Ps. I was a Comcast CSR for years out of Everett Washington, back when Comcast was still AT&T Broadband!
I am a 30yr Professional Seasoned Highly Awarded Call Center CSR, and have over 30 yrs experience in Civil law, I know how bad this is ⚖️
(edited)
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MissBrensLaw
Visitor
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11 Messages
2 years ago
I DO NOT AUTHORIZE ANY NON-XFINTY EMPLOYEES TO AGAIN "MOVE", EDIT, DELETE, OR INTERFERE WITH MY POST IN ANYWAY WHATSOEVER ⚖️ I HAVE EVERY RIGHT TO POST AN ISSUE WITH COMCAST JUST LIKE ANYONE ELSE. TRYING TO HIDE BAD BEHAVIOR WILL ONLY MAKE ME FIGHT BACK EVEN HARDER!L, AND GIVE ME MORE VIOLATIONS TO REPORT TO OUR ATTORNEY GENERAL, BOB FERGUSON!
Oh, Xfinity. I think we have a huge problem!
Our Washington State's AG already hit Xfinity with a huge Class A in 2017, partly due to this behavior! I have this all ready to FW: to Bob Ferguson!
Perhaps it's time he investigates Comcast again! Which I will mention to AG Ferguson. I also live about 6mim from our State Capital, and our AG's office!
One of your CSRs ran my credit for Xfinity Mobile without my authorization. I've been on the phone with your care department, and the call dropped. I did advise I will be sending this information via both Twitter and Facebook!
Your care department has already confirmed there was NO CUSTOMER AUTHORIZATION for any Xfinity Mobile credit check, yet I have the letter in my sight right now, as it came in the mail today!
As I just said, it has already been confirmed by your CSR in your care department, that THERE IS NO CUSTOMER AUTHORIZATION for this credit check for Xfinity Mobile, because I never authorized your Jamaica Call Center CSR to run my credit.
I made CLEAR TO HER I was NOT READY TO LEAVE T-MOBILE JUST YET!
Ps. I was a Comcast CSR for years out of Everett Washington, back when Comcast was still AT&T Broadband!
I am a 30yr Professional Seasoned Highly Awarded Call Center CSR, and have over 30 yrs experience in Civil law, I know how bad this is
⚖️
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