Visitor
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3 Messages
Double Billing and nobody will help
Hi. I am hoping you can help. I am being charged almost double the Broadcast Fees and Regional Sports Fees that i was quoted when I switched over in July and are shown on the Service and Pricing Sheet for my city (Baltimore). the phone rep tells me that they are generated by the computer and nobody can do anything.
So both my July agreement and the rate sheet quote Broadcast fee of $21.70 and regional sports fee of $12.35 for a total of $34.05 monthly.
My Bill shows recurring charges of a Broadcast fee of $41.30 and a regional sports fee of $23.50 for a total of $64.80 monthly.
The phone rep (April) keeps explaining the purpose of the fess (I understand the purpose) and that the computer generates the bill and cannot be wrong. Apparently Skynet runs Xfinity. I went to twitter for Xfinity support and here was their response: "Yes, you're correct, James. It doubles, since you transfer to a new place. However, I can see here that you will not get a double charge again for your next monthly billing cycle. Unfortunately, we cannot adjust your bill or credit, since the bill is system-generated and accurate." -- Apparently all of Xfinity bows to the AI overlord running the show?
The problem is
I never moved. I just added TV to my existing internet in July. Presumably whatever Broadcast and Regional sports fees for the July to August period are covered in the $55 partial charges added to my Aug to Sep bill. The updated charges are for Aug to Sep and show as recurring. These double charges bring my bill to $214 (instead of the $184 it should be). When you look at the Sep to Oct bill it is showing as the same $214. So again, it doesn't appear to be a "one-time" issue. I am being charged that recurring double charge for multiple months and I never moved, I just added a new service.
XfinityDena
Official Employee
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3.4K Messages
2 years ago
Thank you for reaching out @JVUnsatisfied. I know billing can be a bit confusing after any change, so I am happy to pull up your account and review the charges. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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peanuttinka
Visitor
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1 Message
2 years ago
Comast is a bunch of con artists. 40.00 a month for sports. And 30 years I’ve never watched sporting event on Comcast or anywhere. Once a month for at least two hours I am on the phone with them over faulty equipment overbilling. I can’t wait for Verizon to come to Bridgewater.
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