Hello all. I have been struggling with an unstable home internet connection. I have Xfinity Cable Internet, a Netgear CM400 Modem, and a TP-Link AC1200 router that I primarily connect to via Ethernet. Since moving into a new home, my internet has been somewhat functioning but very unstable. The upli

The utility marking company did not mark my service line to my house and it was cut during a patio dig project. I have lost service to my house and the cut wire is exposed in my yard.

I had bought a new plan and received the XB6 Wireless Gateway. A day after I set it up, it began making constant droning noises. I want a gateway that just doesn’t make noise. In terms of internet speed, everything seems to be fine. It’s just the noise that I don’t want. I’m wondering how I could po

i looking at the netgear genie and in advanced and then admin and then logs and i see these i unchecked all the boxes but for these below. should i just uncheck these? or should i check more? or do these mean nothing? i do not have any event logs anymore since i got the modem to work better? i chang

I contacted Xfinity chat support about a billing issue. I was to receive a credit back to the credit card on file. As the agent was processing the escalation request, Trevor asked to confirm the last 4 digits of the credit card as well as the first 6 digits. I have been asked for last 4 digits of a

I'm being charged for equipment I've never had. I have an internet only account. I had an online chat with a rep about 2 months ago who told me it shouldn't be on my account and would remove it and credit me for the extra cost. Last month I wasn't charged, but my next bill includes the additional ch

Hello, I've just set up service. The online system defaulted to an incorrect service and shipping address (for the customer self-start kit). How do I correct this?

I was issued a $400 Visa Gift Card when is signed up for Xfinity Mobile, but not only did it take months to arrive, it also said "Card number doesn't match our records" when I attempted to activate it 3 different times, over a couple weeks time. I tried resolving the issue with a live customer agent

So the X1 box was having 'internet troubles' last night (annoying). Eventually got things fixed. But happened to notice the light for the X1 connection on the router wasn't on. Seems that even though I've connected a hard line from the X1 box to my network, it seemingly connects by Wifi? I couldn't

Older remotes I was always able to pair with my audio receiver. When pairing with the XR16 Flex voice remote I can only pair to a Tv. Is there a way to pair with an audio receiver

I have used Outlook on Microsoft 365 for more than a year, to access two email accounts that Xfinity has graciously grandfathered in for me. Within the past two months, my downloads to Outlook are almost invariably blocked by Comcast with a Blacklisted message and an error code of 0X800CC92. Occasio

To make a long story short, I’ve lived in my new home for a week and have had two failed installations, one self service, the other a technician. I was told by support today that I need to schedule and pay for a professional install, which at this point is fine if it gets it turned on, but the soone

I own cm1000v2 modem. I have 1 gig down / 100 mbps plan. I am consistently getting 20mbps upload speed. Xfinity customer service told me to get xfinity modem (of course at monthly charge) to get 100 mbps upload speed. Is it necessary to upgrade cm1000v2? It is hard to find out exact upload speed cap

I was considering downgrading my internet service level from the 600 Mbps plan to the 100 Mbps plan. If I make this change and find that it does not meet my needs, can I upgrade to a higher level without penalty? How does this type of change effect my 12-month contract? Thank you

So I had Verizon FIOS and recently moved to Xfinity. Verizon gave me a free soundbar which runs Google chromecast. I'm trying to connect my X1 STB to the soundbar and then to my tv. When I do this, all I get on the screen is "connecting to Xfinity X1." Could there be some kind of setting I need to c

There appears to be no option to do this - any recommendations please?

Ordered a modem/router on May 1st, to be shipped by the 23rd. Still have gotten no tracking email or any updates. Where can I go to check on this order's progress?

Just wondering why you think people who watch wholesome animal shows on Nat Geo Wild would want to see such filthy advertising as Single Drunk Female. I find it disgusting that such trash is shown in between nice shows. Some of us despise such perversion and filth.

I have a site that I manage and I can't view it from home. I did a trace and it stops right after comcast. Error message claims that the connection to the site is not secure. I can view this site elsewhere just not on my router. Its so weird. I reset router, cleared the cache, used different browser

Hi everyone I am hoping that someone at Xfinity will be able to pickup on this. Long story short, I moved to a community with brand new infra(cabling) and Xfinity. I used to have fiber and was surprised that my gigaplan only gave me 20mpbs I have spent over two hours with CS and a service tech come