4 Messages
I'm being charged for equipment I've never had
I'm being charged for equipment I've never had. I have an internet only account. I had an online chat with a rep about 2 months ago who told me it shouldn't be on my account and would remove it and credit me for the extra cost. Last month I wasn't charged, but my next bill includes the additional charge. I've yet to be credited for the extra charge. I've had great success with this forum and am hoping you can help me out. Thanks
Accepted Solution
XfinityDemitrius
Official Employee
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1.4K Messages
7 months ago
We appreciate you providing the information regarding the return of the equipment @user_bl203m
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XfinityChristy
Official Employee
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1.6K Messages
7 months ago
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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