Frequent Visitor
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17 Messages
Blacklist error message 0X800CC92
I have used Outlook on Microsoft 365 for more than a year, to access two email accounts that Xfinity has graciously grandfathered in for me. Within the past two months, my downloads to Outlook are almost invariably blocked by Comcast with a Blacklisted message and an error code of 0X800CC92. Occasionally, everything works as it should, but this has been a rarity. With one exception, I have been able to access Comcast email directly using the same passwords as in Outlook, but when I tried to create a new Outlook profile as recommended by Microsoft, it failed in roughly the same manner as the email downloading failed.
I do get email on a gmail account both directly and from one Comcast account in which I set a forwarding address. While this email uses IMAP and the two Comcast accounts are POP3, my wife has the same email problems and all of hers are IMAP, yet only the gmail seems to work regularly. Could this simply be a port problem, and if so, what are the latest advised port and security settings for POP3 and IMAP?
Accepted Solution
XfinityDemitrius
Official Employee
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1.3K Messages
25 days ago
Hey @Phizwiz, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you.
You can find out recommended Xfinity Email port settings by visiting our 'How To Set Up Your Xfinity Email Address With an Email Program' support page. Also, be sure to verify and check that you have third-party access enabled by going through the following steps on our 'Turn your access to third-party email programs on or off in Xfinity Email' support page.
Do you currently have access without issue when attempting to access our Xfinity Email service through our official web portal?
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Phizwiz
Frequent Visitor
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17 Messages
20 days ago
Has Xfinity stopped supporting email downloads from Classical Outlook?
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