2 Messages
Poor Upload Speeds
Hi everyone
I am hoping that someone at Xfinity will be able to pickup on this.
Long story short, I moved to a community with brand new infra(cabling) and Xfinity. I used to have fiber and was surprised that my gigaplan only gave me 20mpbs
I have spent over two hours with CS and a service tech come and tell me, yup that is what you are going to get for upload speeds.
I work from home and had equal gigaspeed upload and download.
Is there anything that can be done??
Accepted Solution
XfinityRay
Official Employee
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3.1K Messages
1 year ago
Our team is unable to see when an address will be updated, user_n1qi8o. This link shows more about the Next Generation Network construction. If you have a mobile number or personal email address on your account, you will get notifications 1 week in advance of the work, the day of, and the day after. We are working street by street until every address is upgraded.
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XfinityRay
Official Employee
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3.1K Messages
1 year ago
Good afternoon, user_n1qi8o! Thanks for being a part of the Xfinity family! We are working on our Next Generation or Enhanced Speed upgrades and have been for over a year now. When this upgrade comes to your address, the upload speed will increase. If you currently have 20 Mbps, that will go to 100 Mbps after the upgrade. Past that, we are then upgrading for X Class Speeds which will be symmetrical meaning Gigabit will be 1000 Mbps upload and download.
For the interim, we have our Gigabit Extra package with speeds up to 1200 Mbps/35 Mbps. That could boost your upload speed and help. We would be happy to take a look at this and get a quote put together. <Edited to provide DM instructions>
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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