The motion sensor that xfinity sold me is absolute trash (why am I not surprised). Anyway, it triggers a false alarm almost every day. I know how to "bypass" any sensor right before arming the system. However this has to be done each time you arm. This is an additional inconvenience and I don't alwa

yesterday evening the modem was flashing and the agent said the modem doesn't support the service, what kind of new Motorola modem should I purchase? and where may I order? target, best buy? or?

Long-time Xfinity customer here. Decided to move mobile service from AT&T to Xfinity Mobile in September 2024. Signed up over the phone for promotion to trade in our 4 AT&T iPhones for $1,000 credit for each trade-in for 4 new iPhones with Xfinity Mobile. We received our new phones and sent in our t

Attempts to access this address come up unsucessful. Trying to access modem settings to change password.

For a few months now, my modem (Arris Surfboard SB8200) has been dropping DOCSIS 3.1 downstream connection and reverting back to 3.0. I've been trying to troubleshoot but can't seem to find anything else I can do in my setup to fix it. When I first started looking into it, I was seeing an increasing

For the past week I have not been able to use the Xfinity Stream App. I have Un-installed, and reinstalled it. And it presents with a black screen on it and a single white horizontal line across my smart TV screen. I have a newer Samsung Smart TV and this app doesn't work. I have restarted my modem

I have a Yamaha sound bar that I have the correct remote pairing code for, but can’t get to a screen where I can manually input it. I just upgraded my cable box and remote. In the past when I’ve changed out my remote or box I’ve been able to press a combination of buttons on my remote to get to the

Hello, I live in an apartment and the coax plug in for cable is in the living room but I want to move my router into my office. There is a phone plug in along the same wall in the office, so would I be able to just unscrew the plates and pull the coax wire and bring it to the office or would I have

Hi, I've been having a problem where I get a message that reads "This channel is temporarily unavailable" when I try to watch several channels. I've tried rebooting my cable boxes and have done a system refresh, but the problem persists. How can I get this resolved? Thanks

I logged into my Motorola Modem MB8600 but it shows 32 Downstream channels but only 4 upstream. Is there something wrong? I already reset the modem. I wish I could post the screenshot here.

I'm new to X1, being forced to change over by Xfinity from a DVR box I was very happy to possess. My favorite element from that DVR box was the set up for my Favorites: Name of actor, Keyword or subject. I could click on "Clint Eastwood" and I'd get a list of his movies/TV shows coming up over the n

I received the e-mail that my Wifi evaluation is complete and that I'm eligible for WiFi Boost Pods at no extra cost. Clicking on the redeem my pods link just tells me: Looks like you aren’t eligible for this offer Don’t worry, you can still purchase an xFi Pod to pair with your xFi Gateway. How do

Called in this week to ask about getting a better price on my internet/tv service. Wound up getting a deal on a different TV tier (will save me $100 a month) but Xfinity is sending me new X1 boxes. I already have 2 Cisco rgn200n DVR boxes. Mine store recordings locally and have coax connections for

I am only getting 10% of the upload speed that the plan I pay for claims to provide. I tested this while I only had one device active online so there is no way the other 90 MB/s were being taken. Plus the Download speed shows 453.7 MB/s which is expected. If there were any other ISP available other

The activation process for my Wi-Fi was finally completed today, thanks to the excellent assistance of technician Sara. While the product arrived in a timely fashion, the initial activation process was fraught with challenges, resulting in intermittent setup attempts over three frustrating days. Giv

I have been getting too many DoS attacks which is slowing my internet service! I want a dynamic internet service! I want my ip address to be constantly changing! Why they say dynamic and give you static? I looked online the only people getting static ip address are businesses not regular consumers?

In the Comcast Labs tab, I have the Cable Signal Strength option ON, to show as a bar graph. If it drops to LOW, a single red bar shows on the upper right when I go the guide. I refresh it, and most of the time, it resets to all green bars. Why would the signal be read at different strengths, at dif

I got the Flex today and hooked it up. When I turn on the TV and Flex, I get the initial Welcome message (in three languages). When I insert the batteries in the X15 remote, I get the three quick blue blinks. But when I press the Voice button (like the remote instructions say), the remote LED blinks

I ordered a new phone through xfinity and switched over my old phone number, only to be told I need to insert a SIM card that was supposed to be in a separate package that I have not received. Is there any way to see if the SIM card is on the way and possibly track it? I have found a phone number to

Modem: Netgear Nighthawk CM1200 My internet will be fine for about 10-15 minutes then the downstream light will randomly start blinking and cause interruptions in the network. This issue just started today a couple hours ago. Error logs: Time Priority Description Sat Jan 01 21:57:57 2022 Warning (5)