I upgraded from my modem to Comcast's CGM4331COM modem. The devices on my WIFI lan can no longer talk or even ping each other regardless of whether they or both connected to the same 2.4/5 ghz wifi or not. The only device that responds to a ping is the one connect via ethernet. Any idea which settin

Starting about three hours ago, I am unable to get to any network channel by number. I get the XRE-03059 error. If I hit "try again" I can sometimes get to a different channel (it seems to switch between The Game Show Network, the Cooking Channel and Oxygen) but not to anything else. This is happeni

have new promotion 10/10. Old expired today and now things went haywire. Lost many Saved recordings, Recently Deleted is 0, que is 99% which is rarely over 60% or so, so usual scheduled recordings are NOT recorded because of Conflict. Tried live chat which is NOT "live" because chat is not understan

I have had an issue for years at my apartment where for brief periods my internet connection will just start dying, pings will go erratic, I'll start losing packets, and internet just won't work for 1-3 hours at a time. It happens as infrequently as once or twice a month and sometimes as frequently

Hi there - I received an Xfinity flex in the mail quite a while ago that I did not request. I haven’t had any use for it and would like to get rid of it. Is this something I need to return, and if so, how do I do that? I don’t see it listed on my account to generate a return label from there

I got a call from this number where I was told that there has been some strange activity in my modem logs indicating that my firewall software needed to be upgraded. Nothing came of this other than the caller saying that he would put a note in my file that follow-up action would be needed (... updat

I always have an issue trying to login to the Xfinity app on my iPhone. It takes me to the secondary login screen and I am able to enter my credentials, but once it takes me back to the app, presumably for it to open, I get an error message with a “try again” button to select, leaving me in a never

Just upgraded to 2.5GB speed with new gateway and Xfinity has finally got things sorted for proper speed/config. New Gateway only has one 2.5gb port. Purchased TP-Link TL-SG105-M2 unmanaged switch. Using Cat6A 10GB cables. Cable run from 2.5GB port on Xfinity gateway to switch then to 2 PCs and Mesh

What we received from Xfinity is a TG 1682 gateway and no TV boxes. Two of the TV boxes we have now are what the Xfinity tech who installed them called “legacy” models [RNG 150N]. Our other TV box is a DVR [RNG 200N] one that predates the legacy ones by at least several years. We think it’s on its l

My wife and I have separate comcast email addresses, but both are on the same comcast account. Is it possible to have all emails sent to one of the addresses automatically sent to the other address?

Please add more Spanish channels from various countries, like Mexico, Argentina, Spain, and etc in your Latino package lineup. Also add more channels in your Ultimate package, like Circle TV from Nashville, Tennessee, RDF TV, Boomerang Network which plays old cartoons from the early 2,000s, and etc.

I have been an xfinity Internet customer for a couple of months and wanted to add xfinity mobile to my account. I filled out the required information for the credit check but was declined. I am new to the US (2 months) so I think that it is because my credit hasn't had time to build. Is there a way

I cannot log in on the Xfinity Stream app on a 10th gen iPad. When the app opens, I click "sign in" and the app requests to use xfinity.com to complete the sign in, which I approve. The next page has a place to enter the user name / email, which I do. After clicking "let's go," the app flickers as i

EDIT: 2023/11/01 RESOLVED: Long story short, you MUST notify Comcast of the router swap - to get it properly provisioned. The Comcast gateway I was leasing was provisioned for both internet and phone/voip but since the CAX30 has no voip capabilities, the same provisioning could not be applied to it.

I am getting billed after I have cancelled my account. I can't call and talk to anyone because I just get the automated machine and my account at that address is no longer active. I am a manager on my roommates new address so anytime I call it associates my number with that address and I can't get a

How do I request credit for an internet outage that lasted 11 days at my home? I tried using the outage credit tool and it says there were no outages during that time period, but I have text messages from Xfinity clearly stating that there was an outage. It also took me over a week to get a technici

I got a new modem from Xfinity, they want the old one returned. Sent it back by ups, but they didn't sent a box or label to return it. How do I get a box and label to return it?

How do i log in to find my card balance? I tried the address on the back of card and it does not work.

I've been using the Bluetooth option for years. I want to use it tonight and therr is no longer a Bluetooth option under Device Settings, Audio. I can only bring it up using the voice remote, and "Bluetooth hardware not available" is displayed on the screen. I believe there has been an update about

Last Friday, I experienced an outage. When Xfinity let me know that service was back online, I was no longer able to access wifi. Since Friday, I have tried to receive help from the "Assistant" which is incredibly limited and frustrating. I've texted with multiple techs and, when I've lucked into it