I woke up this morning to find my DVR's "scheduled recordings" full of untitled programs from non-existent channels. This bug in itself would be no big deal except that I can't cancel or delete them, making my DVR completely unusable. When I look at the individual details of the recordings I get th

I'm trying to switch from Verizon to Xfinity Mobile, for a better deal with bundled internet+phone. Got the new phone&SIM today, but webpage activation said there's a glitch transferring my #. Xfinity support said they're getting this error: "Porting error 6D - MDN not active with current pro

Everytime I try to open Disney plus it asks me to purchase new equipment free of charge. Then I click yes and it says ERROR. What should I do

I have four X1 boxes. One is a new XG1v4 I got last week as a replacement and Apple TV doesn't load on it.   The screen parks on the app logo and never goes to the content.  The other apps load on that DVR and I can get to Apple content just fine on the other three boxes.  I've

I have paperless billing so never saw this before now. Not sure if an issue but would like a clarification. My Bill has Peacock listed twice in the Add on section. I had Peacock when it was originally free. I added it through being a Diamond Customer.  Where does the second one come from.&nbs

I worked with XFinity support to lower my bill, they suggested that I could save money by purchasing my own modem. I drove out and bought the recommended modem, then waited an afternoon for a service tech to "swap out" the XFinity modem for my new one. However, I was just notified that I am close t

Yesterday, xfinity was performing system maintenance in our area, and our connection was down for about 3 hours. When it finally came back up, i started having trouble with certain websites that use my location. I checked, and I had an IP address that located about 100 miles from where I live. 

Hello. I am currently having a really hard time getting through on both chat and by phone.  I would like to cancel my cable package but keep my internet package.  Is there any way I can go about doing this?  I am getting to the point of frustration from my lack of success.  Any

I am signed up for the automatic payments. If I make a payment before my withdrawal date, will my next scheduled payment still be pulled from my account?

I received a replacement XR2 remote, which works fine. How and where do I return the old remote.

I did not see this question addressed when I did a search, hope it's not a dupe. I'm considering purchasing a Galaxy Watch 6 model, haven't decided exactly which one yet though. I looked at the Xfinity Mobile website and dropped by the local Xfinity Store. While discussing things with a rep at the s

I have been watching COMET TV daily and yesterday the replaced it with non-stop COURT TV!! ARE YOU KIDDING ME??  If you are going to replace good sci if with this [Edited: "Language"], I quit!  I don’t need to pay for [Edited: "Language"] i wont watch!  Local programming and I can ge

Why is Pluto TV not working properly. I have contacted them, and told them the problem is there interface, I even got them to escalate the problem to the higher ups and no has done anything. I have a shadow being displayed at the top of my screen whenever I watch Pluto that will not go away. All of

Hi all - I have xfinity internet (obviously) with 400mb down. Over the past few months, I've experienced increasingly erratic connectivity, making it almost impossible to play a simple youtube video without it stopping and giving you the old buffering circle every 15-30 seconds. I have an Arri

There is a large tree that has been uprooted by wind and is now resting. It’s full wait on the cable lines in front of our home.

Here is a sample image that I'm trying to include in my questions. There is nothing sensitive in it but my questions have a triangle image instead of my original photo show up. Why is this?I added this by clicking on the camera icon in the menu, browsing to the image, selecting it, waiting for the u

My itemized bill charged me $100 for professional installment. I was provided the equipment and I did the installation myself. Not once was this ever mentioned with the sales associate on the phone or in person when I went to pick up the equipment, I have been hung up on customer service, and this i

Hi, I was wondering if theres any way to see which devices are using what amount of wifi data. I was trying to see on the app but when I go to advanced view of data it just shows the total amount used, theres no device breakdown

I’ve looked all through this forum and still can’t find the answer I’m looking for but most were asking the same question, why is my X1 box not detecting my 4K tv? I can’t stream any app through my X1 box and get any type of 4K picture. Here is my set up: - Hisense 55 H9G 4K ULED - X1 Xi6 box

What causes a blinking green light on the camera's power brick?                I have an Xfinity Xcam (earlier version that cannot be paired via the android app).   So my XW3 unit, plugged into the wall,  shows a flashing green light.  Any idea what this is indicating?