Elderly Mom has an account with a ***@comcast.net email. She is moving in with me and canceling her xfinity account at her old home.  Can I add her existing email address to my account as a 'member' user (1 of my 7 allowed) ?  She wants to keep her existing email address thanks in advanc

I have 4 email accounts. The primary account is set up for 2 step verification.  How do I set up the 3 secondary accounts for 2 step verification?

I also got the Reset Password prompt when trying to log in on Nov 17. After 9 hours on the phone with CSA during the last three weeks and four ticket numbers, now they tell me they cannot fix it because it is an orphaned business account. It is my primary residential email I have been using for the

Need my old email and contacts from address book from [Edited: "Personal Information"] to [Edited: "Personal Information"] I tried many times to import the information not working please help me do this thank you Susan [Edited: "Personal Information"]

Unable to do the required reset of my primary email password via the web. After multiple calls with support and with Customer Security Assurance, I was told they could send a reset code to an email not associated with an Xfinity account.... got a new email address, they are unable to send a reset co

Hello Customer Service- My electrician is asking for our underground cable to be marked by a Comcast technician. How do I submit a work order for this? Thanks!

I switched from Verizon to Xfinity about a month ago (BYOD Pixel 2). Until today, I did not realize that I am not being provided with notifications when a voicemail is received, or any way to listen to voicemails, through the standard Android voicemail app. I have to manually dial in to see if I hav

I recently purchased my own new cable modem and am unable to perform the self install following these instructions:   https://www.xfinity.com/support/articles/activate-internet-gateway-modem   The online activation process also doesn't work for me.  The last time I did this, I needed to speak with a

I'm no longer receiving emails from an account that I had been receiving from for quite some time. It is a non-profit I am on the executive board for and I need to receive these emails.  The last email I received was on September 19th, 2024.  Several have been sent to me since then and I

My email does not allow me to access my inbox. I keep logging into my xfinity account and get guided back to either the Discovery Hub or the "Using and managing Xfinity Email accounts" page. There is no way to access my email that I need for finances and other important information. Any help to actu

Received an email from Xfinity.com (not xfinity.com) titled "Your bill suspension." The email pretends to be official from xfinity using a "make a payment" button right at the top right (probably a link to fool people who might be a little more confused than I was at first-the link to financial dest

Starting yesterday, email will not sync on 2 different android phones. One gets message “server unavailable” other just quits after a while. Working fine on iPad, Amazon Fire tablet, and laptop with Outlook. I tried adding a connection using Google Mail, but that would not connect either. AFAIK noth

Why isn't creating a Xfinity email account available to new customers?

I have a HD 720p XFINITY Home Security Camera connected to the XW3 power supply. The RJ45 connector is damaged and I would like to replace it. Does anyone have the color/pin out wiring available? I tried the following but it did not work. A. white/orange (pin1). B.  orange (pin 2). C.&nb

I periodically send emails from my comcast email address ( [Edited: "Personal Information"]) from Gmail. Tonight, it no longer works. I have not sent an email like this for a while, so I don't know how long it has been broken My setup is exactly what shows here I have tried: my username @com

This is the only way to send you all a message directly without having to text with a robot to 199 years. I have been trying to resolve an issue with my PURCHASED content for a YEAR. I purchased over $500 in movies, not rented not streamed but purchased through the on demand platform more than $500

I own cm1000v2 modem. I have 1 gig down / 100 mbps plan. I am consistently getting 20mbps upload speed. Xfinity customer service told me to get xfinity modem (of course at monthly charge) to get 100 mbps upload speed.  Is it necessary to upgrade cm1000v2?   It is hard to find out e

We have a large cable in the corner of the backyard that I don't know what to do with. Can you bury it?  Our landscape contractor said it was the internet for the whole neighborhood.  Don't know if it's true but the other end of the cable has some sort of in-line doodad that looks importa

Admittedly, a relatively slight, mostly irrelevant glitch in the system but I wondered if it's related to whatever issue is/was causing people to lose channels that I'm reading about in the forums this morning. EDIT: I had to do a System Refresh and that fixed my own box and TV but the other boxes

brand new Samsung TV, downloaded app, get SDI 0001 error upon opening. multiple attempts