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@RobS10 wrote: I think the XR11 remote is one of the better remotes Xfinity issued with the X1 system, and prefer it to the newer XR15s. The non-slip rubbery coating is starting to peel off our primary TV's XR11 remote and thought I would swap it out
How to disassemble an XR11 remote?
I think the XR11 remote is one of the better remotes Xfinity issued with the X1 system, and prefer it to the newer XR15s. The non-slip rubbery coating is starting to peel off our primary TV's XR11 remote and thought I would swap it out for an extra unused remote we had in a drawer. Unfortunately, th
Question
user_lgpadd thank you for using the Community Forums page to reach out regarding the TV remote app. We have alternative options available that you can use such as the voice remote and web remote as well.
Xfinity TV Remote App
The app keeps saying, “Guide Data Missing.” I deleted and downloaded again. When you search it in the Apple App Store, you can’t even find anymore. This leads me to believe it’s no longer supported. Another example of Xfinity returning to their old ways of customer service.
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@XfinityBecker This is NOT the same as the old TV Remote app. The old app allowed you to look at the guide without having the guide displayed on the TV screen. Pairing to get this iteration of the remote brings no ability to do what you could do wi
Why is xfinity tv remote app no longer available
Tried reinstalling xfinity tv remote app on my iPad. It states it is no longer available. My iPad is updated to newest system.
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The xfinity web remote is worthless. Why is xfinity so reluctant to reinstate the remote app and restore it to the App Store. I see that I am not the only one upset about this.
Why is xfinity tv remote app no longer available
Tried reinstalling xfinity tv remote app on my iPad. It states it is no longer available. My iPad is updated to newest system.
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new xfinity repeatedly giving "remote not working?" message every morning when we turn tv back on.
Hello, We have just moved my father in law to an assisted living facility that has xfinity as the service provider. To say that it's been a week of hassles and frustrations would be the understatement of the century. Just when we think we've solved one problem, we get another. Our latest issue is
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X1
The Xfinity TV Remote app is retired. It has been removed from the Apple Store and Google Play, and is no longer available for download. If you have the app installed on your mobile device, you will be unable to use it. You may find the app non-funct
TV Remote App
The Xfinity TV Remote app isn’t working. Has it been discontinued again? That doesn’t work for me. I need it to help my mom, who is blind, to change the channels during the day.
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TV power doesn’t work with Visio soundbar
I received a new remote and when I program it to work with my Visio soundbar the remote no longer operates the tv. Pushing the power button turns off the soundbar instead of the tv
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X1
Thank you for reaching out to us @user_lup4rj! To program your voice remote to control your TV, please:• Press and hold the Microphone (Voice) button and say, "Program remote."• You can also get there by going to the Settings page, selecting Remote
xr15 remote not controlling volume
cannot get xr15 remote to control volume on hisense fire tv?
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@PJM5 wrote:I have paired my remote and all functions work except for volume and input. When I change the channel there is a green light flash ; when I attempt to change volume or input the light flashes red. If I am close to tv or hold at the right
Remote volume
I have paired my remote and all functions work except for volume and input. When I change the channel there is a green light flash ; when I attempt to change volume or input the light flashes red. If I am close to tv or hold at the right angle I can get it to change but still flashes red. Have attem
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Hello @user_7e0cd7! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with pairing your remote to your projector, but you have definitely come to the right place for assi
Projector + Remote
Is there a way to pair my Xfinity remote to my projector. My projector brand isn't listed.
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Random disconnects. multiple Event type code 16 and 24. 2 hour lease time
I am getting random disconnects. I have MB8600 and it has been working fine for 2 years. All of a sudden am experiencing random disconnects to the internet. Looking at the modem log showing multipe Notice Event type 16 and 24 codes on chan id 193. Also the lease time is now at 2 h
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Customer Service
Did you try unplugging the DVR box and plugging it back in? New batteries? You could also try; Factory Reset the Xfinity Voice Remote without a Setup Button (XR15)
XFinity Remote gives Error Sound when pressing Voice button first time
If I haven't used the remote in 5 minutes or more, then the next time I press the Voice button, an error beep sound is generated. If I then wait another 5 seconds, the Voice button will work perfectly. This only happens with the main DVR box; it never happens with the satellite box in the oth
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We found today that the remote app stopped showing the guide. The new app is not functional with a cablecard. The guide in the remote was great and would really like to see that functionality restored.
Xfinity TV Remote App - Android, EOL?
Subject app stopped functioning: error message "..unable to load guide...". Has this old app finally reached end-of life for old Android 9?
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Hello @lwchez, thanks for reaching out for help with your X1 remote. By chance have you tried unpairing and re-pairing your remote with your LG TV? To reset the remote you will want to follow these steps: Press and hold the Setup button for thre
Sound issues
When adjusting the sound using my x1 remote if using up volumn it doesnt stop until max out same as if you click down it goes to zero sound. The lg remote works fine
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Having problems with your Samsung TV and losing connection to your cable box? Are you using the Samsung remote to power on your TV? That is likely the issue. For some reason, the TV is not "waking" the cable box when it turns on. I had this issue wit
Samsung TV not recognizing Xfinity box
I have a Samsung Smart TV bought beginning of 2020. I had hooked it up to Xfinity wireless box Xi6A, and it worked fine. However, now all of the sudden I can not get the TV to play cable channels. I have no problem playing Netflix, Amazon Prime, etc…BUT, it does not recognize the ca
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Our team can help, user_c1lmd1! If you have not already, can you try following these steps to pair your Xfinity Voice Remote to your TV box? Aim your remote at the TV Box (must have a clear line of sight). Press the A button on your remo
pair remote with sunbrite tv
SunBrite Tv is not listed as an option when pairing the remove to a TV Brand
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I am sorry how your experience has made you feel @user_1cd04b I also used the remote app and know how helpful it was to some people. The app is no longer available for download or use, and customers who have it installed on their mobile devices will
Xfinity TV Remote App going away
I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Wh
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The Xfinity Streaming app is visually similar to the remote app; it provides an easy way to go through the channel guide. But…it doesn’t function as a remote control; seems like that convenience is gone ☹️
Xfinity TV Remote App - Android, EOL?
Subject app stopped functioning: error message "..unable to load guide...". Has this old app finally reached end-of life for old Android 9?
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I just received the new flex with the new remote design and the high-frequency pitch comes on anytime you move the remote and the lights come on. Clearly it's happening to all if not many.
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Flex remote high pitched buzz
My flex remote has this really high pitched noise from it and it won’t stop I’ve tried everything that ppl tell me and it won’t pair too my tv idk if it’s just cuz it’s an old tv but I didn’t have an issue before of other models of streaming devices from Ixfinity
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