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This resolution didn’t work with the sync issues that started yesterday, 4/23/24. After deleting and re-adding the email accounts, it would only sync when off the network using my cell phone data plan. I get the generic response from customer service
EMAIL not Syncing on any device - Customer Support is not existent for email. No communication from Xfinity on the widespread problem
Tested both desktop Outlook app and Samsung email app. Also installed Outlook app on cell and not able to connect to Comcast IMAP server. This problem has been happening since yesterday. Email has not synced since yesterday. Error message stating it cannot connect to server. We have been customer fo
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Thanks for the response. I'm pretty sure my settings are all correct, the last time I checked I did extend the timeout. It happened to me again this morning, at about 10:00 AM PT, with 5 emails stuck in the outbox. The problem may turn
Cannot send email... (0x800CCC0F) Connection to server interrupted - Comcast customer
This problem has been reported many times by folks who were once Comcast customers but no longer are. THIS IS NOT ME - I AM A COMCAST CUSTOMER using Outlook 2019 with POP3 under Windows 10, all current on updates. I use the Mozillia VPN, Windows firewall and Malwarebytes. I have been a long-time use
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user_3c307a, are you accessing your email on a PC, laptop, or mobile device? Do you use the Xfinity email website or a 3rd party application such a Outlook or Gmail? Do you use any email filters or a Safe List? The Email Safe List allows you to
Comcast email not receiving emails
Hi I am able to send emails on my Comcast.net account but can't receive them. This started yesterday.
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@Anon140754 Not able to sign in to Xfinity with my email on desktop, but can sign in on my phone Can you give us more details? Are you trying to log in to webmail? [https://connect.xfinity.com/appsuite ] or are you using a third party app li
Not able to sign in on my desktop with my email
Not able to sign in to Xfinity with my email on desktop, but can sign in on my phone
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E-Mail box for ONE secondary account of 4 is broken
It all worked yesterday. NOTHING HAS CHANGED on my end..... Now.... Getting the message in my Outlook that "LessSecureAuthDisabled" for one of 4 secondary accounts I have. I know this has to do with security change made on the comcast side, and that there is a toggle that can be turned on or off to
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It is a Comcast problem. This started for me this week. I can send/receive emails with my comcast outlook email account on my iphone/ipad but not my windows based laptop. I have a separate Microsoft 365 business outlook email account (not through Com
Unable to Access Comcast Email Accounts using Outlook
I just noticed this. I have tried un-installing and installing and still unable to access email. I am able to access email via the website. i have tried uninstalling and installing the account on Outlook, Access to third-party email programs is enabled. Whats going on?
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If someone passes away closed is account
Preface: If someone passes away. Can you still access the Comcast email account after the account is closed? I read a while ago if you access the email account using an email client like Thunderbird, Outlook or eM Client this will keep the account active and will not be closed. Is this still true? T
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@flatlander3 Thank you for replying. I've corrected the log as you suggested. I am currently running Outlook 2007. My settings were already set as you suggested and match the ones suggested on Xfinity's website: https://www.xfinity.com/support/art
TLS 1.2 Upgrade for Windows 7 not working for Outlook
I applied the Microsoft update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows 7 (KB3140245). I verified that the correct registry entries were set. I made no changes to Outlook settings that worked with TLS 1.1 (see settings below.) I ran the test in the Outlook con
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I'm going to throw out what HELPED me - it makes no sense but it fixed it so my mail would download again into Outlook. I changed the port back to 110 - then did a test email - that of course, didn't work. Then I put back in , 995 - and BAM it
smtp server failure
i can not send email through smtp password has been reset incoming email works webmail works smtp is failing on the Mac Mail and Outlook Mail programs i am using smtp.comcast.net on port 587 any ideas?
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@user_a9aa0b could you find out more specifics of what was done? For the first time ever we just got hit with a “you’ve used all your data for this month.” We normally use ~600 GB/mo, now apparently we’re on track for over 2.5 TB. Absolutely not
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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@senpai46 Are you sure this configuration will enable Outlook 2007 to support TLSv1.2? The TLSv1.2 spec was not published until 2008. https://www.xfinity.com/support/articles/tls If you look at the article above, we're moving toward dis
TLS 1.2 Upgrade for Windows 7 not working for Outlook
I applied the Microsoft update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows 7 (KB3140245). I verified that the correct registry entries were set. I made no changes to Outlook settings that worked with TLS 1.1 (see settings below.) I ran the test in the Outlook con
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@user_86jxyn Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration if you've lost important emails! Our team will do everything we can to help you in seeing if it is possibl
E mail not working correctly
On Saturday, my email account deleted 8 months worth of flagged emails. I can’t find or recover them. Also, I’m unable to forward an email. Anyone else experiencing issues like this??
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What I am not understanding is why Comcast and Microsoft do not collaborate with each other to provide a solution? Each company blames the other. Get over it. Those of us who have Comcast and who use Microsoft Outlook simply want a solut
Can not connect to Incoming imap server to receive emails in Outlook
I have chatted twice with agents online and all I am told is that there is a problem and they are working on it. First it was give it 24 hours. I did...Outlook did connect once and I got a couple of emails...this was yesterday. This morning we once again return to not being able to download new emai
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Hey all - I called the CSA at 888-565-4329 and she had me sign in to my secondary account on-line. It had me reset my password and then I was able to access my secondary account on-line. Updated the PW on Outlook on my computer and am back to
Secondary Email Account Gone
Quick recap: Former Comcast customer. Kept 3 comcast.net address's and accessed them on Xfinity web app. All 3 address's were active on a daily basis. My 2 secondary email accounts quit working 4 days ago. "Incorrect settings or authentication....please change them." Oh, OK, sounds easy. 3 hours in
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Accepted Solution
Hey all - I called the CSA at 888-565-4329 and she had me sign in to my secondary account on-line. It had me reset my password and then I was able to access my secondary account on-line. Updated the PW on Outlook on my computer and am back to
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
As of two days ago my secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer
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user_6nief0, Hi there! Thank you for visiting our forums page for help with receiving those emails. I understand the inconvenience this can cause as I need to receive my emails for my business. I am sorry to learn about this experience. You've reache
Unable to Access Comcast Email Accounts using Outlook 365
This problem just started for me today. Outlook 365 keeps asking for server authentication and password information in order to log in and access the account. However, when using Outlook 365 I can send outbound emails from Comcast Email accounts. I have referred to all the Xfinity Support documents
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Gmail not receiving forwarded messages from Comcast Email Inbox
Hello all. I have seen a similar post before but never a solution. This is really bizarre. I see that the forwarded email is sent but I never receive it in Gmail. Anyone have any solutions to this issue? I can also forward an email from my Comcast account setup on Outlook with the same result ... se
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Same issues here. Tried numerous things with Comcast tech help, but can't re-establish on Samsung email app. I was alerted to the problem due to long syncing times over the last few days. Outlook app working better but still asking for sign in verifi
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Cannot setup email accounts on my Samsung phone.
A couple of days ago, I noticed my email was not syncing with my Samsung Phone or my Samsung Tablet. However, it is syncing with Outlook on my laptop. I’m also able to log in online with no issues. Today, I tried deleting my two Comcast email accounts from both my tablet and phone and re-added them.
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