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user_5ghodw
1st Topic

4 Messages

Monday, January 20th, 2025 6:02 PM

Comcast email not receiving emails

Hi I am able to send emails on my Comcast.net account but can't receive them. This started yesterday.

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8 hours ago

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XfinityGabriel

Official Employee

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2.1K Messages

2 months ago

 

user_5ghodw, Good day to you. Thanks for reaching out. I can understand the importance of receiving those emails as a paying subscriber myself. I am sorry to learn about this experience. You've knocked on the right door in virtual land. Over social media, we are experts committed to resolving email concerns such as this. We are happy help. To further assist, would you mind providing some more details as to what's going on? What type of device are you using to send those emails? Are you using a desktop computer or a mobile device? Can you tell us what method of application you are using to send and receive those emails? Are you using our XFINITY website or a third-party email client?

 

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user_5ghodw

4 Messages

Hi, I have been using my laptop computer and the xfinity website. I have tried on my cell phone as well on the xfinity website and I am having the same issue.

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2 months ago

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user_3c307a

Visitor

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3 Messages

It is not about that stuff. It is about the update that Comcast insists upon. I have done the update 6 times but I am still not receiving my email.

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2 months ago

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XfinityRaul

Official Employee

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1.8K Messages

Hello, @user_3c307a. Have you checked if the order is set to Date and Descending using the link my colleague shared? If not, please visit this link and let me know if that works or not https://www.xfinity.com/support/articles/sort-email-xfinity-connect.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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XfinityRay

Official Employee

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2.6K Messages

user_3c307a, are you accessing your email on a PC, laptop, or mobile device?
Do you use the Xfinity email website or a 3rd party application such a Outlook or Gmail?
Do you use any email filters or a Safe List? The Email Safe List allows you to list only the email addresses from which you want to receive emails. Messages from other addresses not included on the list will be rejected. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_odqbcy

1 Message

@XfinityGabriel​    I am using my phone and I used to have a message symbol for my messages…How can I retrieve my emails

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8 hours ago

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XfinityGabriel

Official Employee

 • 

2.1K Messages

2 months ago

user_5ghodw, Thanks for confirming these details. Often the sorting order can be the cause of not seeing new emails. Have you checked if the order is set to Date and Descending like in this link here?

 

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user_5ghodw

4 Messages

yes, I just looked and that was the issue. Thank you for your help!

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2 months ago

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user_3c307a

Visitor

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3 Messages

@XfinityGabriel​ my settings are correct, I get a few emails. my scam folder is getting emails but not regular folder except for a few that seem to sneak

through

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2 months ago

0

pattimcmac

New Poster

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4 Messages

1 month ago

Must have been doing it for many days. 

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rosemari3901

Frequent Visitor

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8 Messages

1 month ago

Having the same issue. Spam mail came through - no new emails from any other email accounts. 

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XfinityVianney

Official Employee

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2K Messages

 

rosemari3901, thank you for letting us know. I'm sure this has been frustrating, but we'll do our best to help.  Are you checking your email directly on our site, or do you use a third party app like Outlook or Apple mail? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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dlstevens

Regular Visitor

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5 Messages

24 days ago

Exactly the same problem that I have.

1

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XfinityJorge

Official Employee

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2K Messages

 

dlstevens Hey there! Thank you so much for your time and our team is here happy to work with you to help if you are still having issues. Please let us know! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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user_9dhtkn

1 Message

3 days ago

I am having the same issue. Please advise

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user_3c307a

Visitor

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3 Messages

@user_9dhtkn​ I found a folder in the folder list that I did not know I had, labeled restore-02-01-2024. Perhaps I created it previously. The missing emails were in that folder. Right click on the folder and select "move" and moved the emails back to the standard folder "Inbox" which is much easier to use.

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1 day ago

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XfinityJosephA

Official Employee

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1.6K Messages

user_9dhtkn are you using an email client or our webmail service at www.Xfinity.com?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 hours ago

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