3 Messages
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
As of two days ago my secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." I have clicked on the "edit" link for the secondary account and changed its password but after doing so I still get the same message. For what it's worth, I have also clicked on the "edit" link for the primary account where I only see three lines: "Account name", "Your Name" and "Email address".
Accepted Solution
user_aemwi6
4 Messages
3 months ago
Hey all - I called the CSA at 888-565-4329 and she had me sign in to my secondary account on-line. It had me reset my password and then I was able to access my secondary account on-line. Updated the PW on Outlook on my computer and am back to normal again. Not sure if she had to do anything on her end though, but try logging into your secondary email on-line. Hope this helps.
4
Grayce2018
3 Messages
3 months ago
I have the same issue. Waiting for response too.
1
0
user_xaps4f
2 Messages
3 months ago
I got the same error message and did the same as you but it didn't fix the problem.
0
Again
Expert
•
30.9K Messages
3 months ago
@user_xaps4f @user_72ym0y @Grayce2018
Are you getting emails on those accounts or no?
2
0
user_fxbodr
1 Message
3 months ago
Same issue here with my secondary account which is my business email. I have no way to access the account and 3 hours in "customer service [Edited: "Language"]" has been pointless.
(edited)
1
user_72ym0y
3 Messages
3 months ago
@Again I still cannot access my secondary email account. Thanks for asking...
0
0
psfeneide
Visitor
•
9 Messages
3 months ago
Having the same issue.
0
0
user_odisd1
1 Message
3 months ago
Same issue. Tried everything. Cannot access my comcast email via any method. Xfinity tells me it can't find my account. This started yesterday.
2
0
davepatsy
New Poster
•
3 Messages
3 months ago
Same issue here with a secondary account.
1
0
chestnut212
Frequent Visitor
•
14 Messages
3 months ago
I am having the same issue on a secondary email account. Please help!
0
0
Again
Expert
•
30.9K Messages
3 months ago
Customer Security Assurance may be able to get your email accounts back. However, I am going to remind you that if you are using a 3rd party application like Outlook or Thunderbird, you need to log in at least every 9 months to keep your email alive.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
@user_fxbodr
You shouldn't use residential email for your business mail, and this is a good reason why. Check out Google Workspace; they have a low cost alternative with a ton of accessories and good tech help should you need it. It's good for small businesses. 😉
(edited)
1
0
user_aemwi6
4 Messages
3 months ago
I am having the same issue on my secondary email. Is this something that is intentional (e.g. comcast made a change) or is there an issue that will be corrected?
0
0
XfinityBrianH
Official Employee
•
788 Messages
3 months ago
1
0
user_72ym0y
3 Messages
3 months ago
Thank you all for your suggestions. For what it's worth, this is a residential account, I do log into the Xfinity account regularly, I cannot access the secondary email account directly through the Xfinity web-site (as well as 3rd party applications). As @user_fxbodr and @user_aemwi6 recommended, calling Xfinity support at (888) 565-4329; Although in my case resetting the password was only part of the solution. Previously, I could log in using my primary email account name and password to see Both my primary and secondary emails. Now, the secondary email no long shows up when logging in to my primary email. I must log in using the secondary email and its password to see it. It took almost 2 hours to get the account up and running (my problems weren't covered in the script) but the service representative was gracious and very patient. RESOLVED
2
user_8r74z5
1 Message
3 months ago
same problem - 4 out of the 5 secondary accounts now have this message, though it began with just one. Impossible to log into any of them, so I can't do that to change the password... AND I am doing this directly within the xfinity website - not using 3rd party. Spent 2 hours on the phone with someone in May, who couldn't resolve the issue. Since then, 3 more of the secondary accounts have become inaccessible.
(edited)
2
0