Not able to sign in on my desktop with my email

Not able to sign in to Xfinity with my email on desktop, but can sign in on my phone

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Expert

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31.6K Messages

9 days ago

@Anon140754

Not able to sign in to Xfinity with my email on desktop, but can sign in on my phone

Can you give us more details? Are you trying to log in to webmail? [https://connect.xfinity.com/appsuite ] or are you using a third party app like Outlook or Thunderbird?

Getting any error messages? If so, what are they?

0

XfinityAbby

Official Employee

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166 Messages

8 days ago

Hello @Anon140754. Thank you for reaching out on our Community Forum! I know how frustrating it can be when your sign-in is not working. On your computer, have you cleared cache and cookies? Also, are you getting an error message when you try to sign in?

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user_e2lhku

Visitor

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2 Messages

I am getting an message telling me that my sign is incorrect. I CANNOT SIGN IN. Find yOUR ID has WRONG ADDRESS

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6 days ago

0

U

user_e2lhku

Visitor

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2 Messages

I CANNOT SIGN IN. I CANNOT SIGN IN. CANNOT GET INTO YOUR WEB PAGE BECAUSE I CANNOT SIGN IN. I CANNOT GET EMAIL MESSAGES BECAUSE I CANNOT SIGN IN.

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6 days ago

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XfinityMarcus

Official Employee

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1.5K Messages

user_e2lhku thank you for using the Xfinity Community Forums page to reach out. We are happy to assist you with signing in. Firstly, how long has this issue been present for you, have you made any recent account changes?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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Anon140754

Not able to sign in on my desktop with my email

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XfinityAbby

user_e2lhku

user_e2lhku

XfinityMarcus

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