If I take my current box into the local Xfinity store to get a 4k box can Imjust walk in or do I need to make an advance arraignment?   And is there a particular bus I should ask for?  I believe my current box is and XG1v3.  I just ordered a new 4k OLED TV that should be delivered

When printing an email double-sided, the second page is upside down. Can you choose to print it by flipping the long end, as in Excel?

So, today I upgraded my internet service and was given the xb7 to replace my 5 year old comcast router/modem. I have spent the last 5 hours trying to connect my smart devices and they just wont connect! The 2.4ghz just seems unresponsive or slow. Some of the devices I am trying to connect are generi

I have TCL Roku TV's using xfinity stream.  Some recent change has caused the  " Browse" menu to only show "TV" in the "on demand" functions.    Movies and other options in "browse" have disappeared.  No option to toggle to a different category.   I reinstalled th

Final Update: So in the very end, I believe this was not a modem, router, cable line or any device issue. This was an issue of not being provisioned right and messing with the main cable line tap, was the reason why I got my full provisioned speed - something along those lines. Now with my CM1200 wi

Has anyone been able to get Xfinity to address the MB8611 disconnect issues? I've gotten Motorola reps to look at my connection and event log pages to tell me what is going on but all I get from Xfinity is that there is nothing wrong with the signal. I've even filed an FCC complaint and after a few

Hi there,I am posting to inquire on the mid-split, next generation upgrade that's rolling out. I'm hoping to possibly find out the timeframe for the rollout for Mississippi, or more specifically for Byram (central Mississippi - just south of Jackson). I added the Xfi Complete option and am looking f

Hello, is there any difference between AX014ANM and AX014ANC Arris 4k dvr boxes?

Everytime I press power on remote to turn on TV Shows I get a blank slightly lit screen. I must fully unplug and replug HDMI cable at box to see a picture. Then it works all day until next day. This is the 3rd DVR now with same bug. I replaced HDMI cable and used different Sharp TV inputs. No change

@ComcastTeds    I will be needing an extension to pay my $300+ monthly bill too. Most likely for more than this month, unfortunately.   Is there any other way this can be handled other than changing the payday up by 30-days? I have been furloughed and have no income for the unforeseeable future.   N

The house we are moving into was just renovated. It has a cable line inside the house, but no cable jacks. Can an Xfinity technician add a cable jack as part of either Self Install Plus or Professional install? Thanks!

Hi, I want to get someone to run the cable from the xfinity box near my property to inside my home. It's new construction. Can I get some help from the new construction team on this?

Should I move up from a DOCSIS 3.0 cable modem? I have 175Mbps subscription from Comcast. My Modem is an Arris CM820A, DOCSIS 3.0, it has been rock solid for many years:Wired Download SpeedUp to 285 MbpsDOCSIS Channels8 down x 4 up DOCSIS 3.0IPv6 The modem is connected to a Netgear AC1750, dual band

How do I set the default setting in the Xfinity web email app to NOT mark emails as read after preview?

I have been having intermittent signal issues with both my X1 TV signal (freezing and pixelation), and also with lower-than-expected internet speeds. I've checked the cables, and restarted every piece of Xfinity equipment in my home multiple times. Earlier today, I chatted with an agent and explaine

Posting this to get access to direct messaging for my internet issues.

On Jan. 10 I received an email subject line: "You're in need of new equipment—at no extra cost." The email warned "The 3G cellular network that powers your Xfinity Home cellular backup is being shut down by network providers in early 2022. As a result, your Xfinity Home Touchscreen will soon no l

I can not cancel my watch line on xfinity mobile. There is no way to do this online. “Chat” options listed on other forum replies are actually a “virtual assistant” that just leads to loops of infuriating FAQ pages with no options to cancel or speak with a real person. There is NO email option. I ha

Hello,    Is my external Comcast IP address static or will Comcast change it?  I need a static address for my VoIP provider (1-VoIP).  If Comcast will be changing my external IP address from time-to-time, how do I make things work with my VoIP service?   Thank you!

Each night I exchange emails with a friend. She would rather do emails than text.  We have been doing this for several years without issues. During the last month or so I am encountering an issue where after exchanging several email by replying back and forth, my replies are bounced back stati