MB8611 solution?

@user_db1346​

The Comcast case manager got back to me and said that the modem is being removed from the Xfinity approved modems list. I was able to get credit for the modem on my account.

Is this true? I gave up on my MB8611 a few weeks ago, but would be interested to see this actually confirmed by a Comcast rep.

If it's true, then it will be the second modem I have ever seen that ended up being a "lemon", the first being the SB6190 way back when.

@user_6ff608​ she said that Motorola and Comcast are working on it but there won't be a solution anytime soon.

Gotya.

I will say that i was also given a $25credit on my account as well. I never asked, i just called in to swap modems and when they asked why i was changing i mentioned the chronic reboot issues. The rep seemed to know what i was talking about and immediately offered the credit.

@XfinityJennifer​ DM your support chat to get a response every few hours and eventually be told that there's nothing wrong with your service? I'd rather not waste my time.

We absolutely want to help. Your satisfaction is always paramount. Please reach out if you do change your mind. Our team is always here to help. 

@user_bsfarm, I would not necessarily say to "ditch" anything quite yet. I will however be more than happy to take a look at the details of your account though. Will you please send our team a direct message with your full name and full address?
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