Looking to hardwire my internet throughout the house. I have the house pre-wired with Cat 6 cable. I have the XB6 modem and also looking to upgrade that to the latest. Is it as simple as connecting the Ethernet cable in the back of the modem to a router (which router to use for fastest connection?)

Hello, I've tried twice to chat with an agent to have them send me an Xi6 wireless 4K box, and the first time they sent me wired boxes and the second time they tried to send another wired box before I caught it. The Xfinity stores around me are out of stock.  How do I order an Xi6? &nb

Hello Xfinity Community, I am reaching out to share an experience that left me bewildered. A while back, when I upgraded my internet speed, I was offered the Xfinity Flex 4K Box for free. This offer was explicitly stated on the official Xfinity page​1​, among other places on the website​2​​3​​4​​5​.

I recently upgraded to a new gateway - XB8T. However, my HP Envy 4500 printer will not connect to the gateway at all. I have tried connecting via WPS to no avail. I have gone to the Admin page and turned OFF the 5 and 6 gHz connections and left on the 2.4 gHz and also tried that, to no avail. How ca

I was able to activate my Peacock Premium subscription without any problems. How do I upgrade to Peacock Premium Plus? Here are the problems that I am running into: (1) I do not have a Xfinity TV box (e.g., Flex), nor do I want one; (2) there does not appear to be another way to get the Plus upgrade

I keep getting the following error message / page when I try to sign into my mobile account: Are you the primary account holder? Only the primary Xfinity account holder for your household can log in to Xfinity Mobile at this time. If you are the primary account holder, please verify your credentials

I have a Customer Owned Modem MB8611 which works with 1200mbps, but not 2000mbps. Looks like Xfinity just released the 2000mbps speeds to work with customer owned Modems, previously it required the xFi Gateway. I was told by Comcast that my Motorola MB8611 was compatible with the 2000mbps Plan. I ha

My Xfinity bill is going to increase over 50% in the next billing cycle. I am not interested in continuing my internet service if I can't have the price lowered. I looked at the offers available to me and none of them appealed to me. I have an internet only plan, which is what I want to stick to. I

How many different email addresses are allowed on my account? How do I create additional comcast.net addresses?

This morning I called Xfinity to cancel my Internet for May 7 the agent I spoke to was lovely but he put the can date for May 24 and I just don’t understand why my canceled date is set that day. If I no longer need the service I called another agent to ask them the question they they said that they

I have been on the phone with Xfinity most of the morning trying to get my mobile account details accessible on the main Xfinity website profile. I'm wondering if anyone else has found a resolution. I moved recently this month, and before moving, whenever I logged in to my Xfinity profile on the Xfi

I received a text from the same source that sends Xfinity codes when signing into my account. However, it seems suspect. The text says "Hi {my first name), it's Xfinity Assistant. To ensure you get the best experience Xfinity proactively monitors the networ. Our tools have identified an issue wit

I am trying to add Nomorobo to my voice landline. But to do it I need access to Advanced Call Forwarding which my voice settings show is not available for my number. How do I correct that?

I try designating email as spam. Pop up notification shows email spam filter is full. How to find the spam filter list so I can delete the oldest to make room? All online advice says to find settings, symbols that just aren't there. Android Samsung with Google chrome.

If I take my current box into the local Xfinity store to get a 4k box can Imjust walk in or do I need to make an advance arraignment?   And is there a particular bus I should ask for?  I believe my current box is and XG1v3.  I just ordered a new 4k OLED TV that should be delivered

I have two email addresses - the primary address for the account and a secondary address I use for email related to a club I manage. When I log in with the secondary address, it now asks me to add a mobile phone number to the account. Every. Single. Time. But when I tell it to use my one and only mo

The pedestal at the end of our driveway has been damaged, and the cable wiring is now exposed to the elements. Currently, we are still receiving service.

I got an updated gateway today. Rented. My understanding is that I can use my Xfinity app to activate this new device to replace my "old" rented modem. The card in the box states to "disconnect any internet equipment currently in use." Should I disconnect/unplug my old modem before using the app? Ho

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Have a wierd issue that started yesterday where we are now connected to a neighbor's internet. Tried calling customer support but didn't get any meaningful help. After getting bounced around customer support, customer security assurance and internet technial help, the only thing that came out of it