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user_2c10d8
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Wednesday, November 24th, 2021 12:47 AM

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How to order an Xi6 wireless box?

Hello,

I've tried twice to chat with an agent to have them send me an Xi6 wireless 4K box, and the first time they sent me wired boxes and the second time they tried to send another wired box before I caught it.  The Xfinity stores around me are out of stock.  How do I order an Xi6?  

Thank you,

(Edit: Private information)

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3 years ago

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CCAnna

Problem Solver

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874 Messages

3 years ago

Hi, @user_2c10d8. We would be happy to look at different options to make sure you have a wireless 4K box moving forward. You have reached the right team. I am sorry to hear you got sent the wrong boxes. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 

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user_17035a

Visitor

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1 Message

@XfinityAnna​ I've been trying to order an Xi6 box but my local stores don't carry any, can you help? 

3 years ago

0

CCAshley1

Official Employee

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746 Messages

Hi, we can help with your Xi6 box which is our  wireless 4K X1 TV Boxes that let Xfinity X1 customers watch live TV without needing a coaxial cable connection using WiFi.  You must have Xfinity TV and Xfinity Internet service with an Xfinity Wireless Gateway. 

 

If you have the following please send us a private message. 

 

Click the "New message" (pencil and paper) icon
 
   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
   - An "Xfinity Support" graphic replaces the "To:" line.
 
   Type your message in the text area near the bottom of the window
 
   Press Enter to send it.

 

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3 years ago

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