Visitor
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5 Messages
Spam filter full
I try designating email as spam. Pop up notification shows email spam filter is full. How to find the spam filter list so I can delete the oldest to make room? All online advice says to find settings, symbols that just aren't there. Android Samsung with Google chrome.
Accepted Solution
XfinityAlfonso
Official Employee
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776 Messages
4 months ago
Hey @user_8bb72d have you tried to clear out cache/cookies when browsing on Chrome, or using Incognito Mode, with the same results? Is the Chrome Browser fully up-to-date? Are you having any other issues on the MYAccount website, or just this in the email inbox? Finding the Spam Filters is straightforward as you've seen online.
Set email filters or spam filters — Xfinity Email help
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DreamSayerZ
Problem Solver
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441 Messages
4 months ago
@user_8bb72d The problem is because the limit has been reached from your email provider. You'll need to delete from there. See this thread: https://us.community.samsung.com/t5/Galaxy-S22/Spam-filter-list/td-p/2307868
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BruceW
Gold Problem Solver
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25.6K Messages
4 months ago
No, actually. Although I suppose there is a limit to the number of spam reports Comcast/Xfinity's mail servers can handle, I've never heard of anyone reaching it, and the limit would certainly be much, much larger than 500.
Although the OP did not specify what they are using as an email client, the problem appears to be a limitation of Samsung's native email app. The path they described ("... Inbox ... unbolded gear icon ... file listing all the addresses I've marked as spam ...)" is not where the Xfinity Connect webmail "gear icon" is located, and is not how webmail's spam filtering works. But it's exactly the path to the "gear icon" in the native Samsung "Mail" app, and it's exactly how that app works. And although I haven't been able to find an authoritative source for the information, the app appears to have a hard limit of 500 spam email addresses.
Fun though it is to bust on Comcast/Xfinity, in this case the problem appears to be on Samsung and an oddity of it's native email app.
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loudoes
Visitor
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4 Messages
4 days ago
I had a big SPAM problem that came on all of a sudden. I would select several and hit the Spam button, and then they would come right back, into the inbox, on my Chromebook using X infinity e-mail. I started looking around and trying things and found out the spam folder on my Android phone was full, so the spam would go directly into my Inbox on my phone and my Chromebook. Once I cleaned up my phone, the problem was gone...Weeeeee
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