I keep getting notified via email and on my Xfinity account that my rented modem needs to be replaced and upgraded. But every time I go to confirm, I get the error "Looks like something went wrong. Please refresh the page and try again". I've been refreshing, trying again, and trying different brows

My husband is unable to access his account without changing his account without changing his password. He can't verify his identity online because his phone number and email address have changed. That's why I'm writing for him. I have an active xfinity account and can receive email and text. How can

I recently upgraded to the Gigabit x2 plan. My device is a Motorola MB8611 DOCSIS 3.1, 32x8. The upload speed should have upgraded from 40mbps to 300mbps, but speed tests show it hard capped at 40 on devices that otherwise get ~1500mbps down. I have tried restarting the modem through the xfinity web

I am getting terrible slow Internet all over the house. The reason is that recently I have been assigned an IP address out of CT, I am in CO... I have 174.63.64.x.hsd1.ct.comcast.net (the ct indicating Connecticut). I have gigabit unlimited service but am getting slightly over 100Mbps the last coupl

I work from home and spend a lot of time on my computer, so I've been going over the 1.2TB data. I would like to have unlimited data by adding xFi Complete. The issue is, the xFi Complete is under the EQUIPMENT AND ADD-ONS section. When I try to get it, I can't access that section without changing m

Submitted a support ticket for a downed line. Received a ticket number at the end of the process but no email confirmation came through and our account displays "no open tickets" in the app. Was it received? Is there any other way to report a downed line?

Trying to get started with the request to relocate my overhead aerial service to underground.

I plugged in an xFi pod at the wrong time and it was recognized as a device connected to my network. I want to disconnect it but none of the advice I can find works. Xfinity Home app directs me to Xfinity app. In the Xfinity app the device details say it can't be forgotten until disconnected. But th

When I signed into my account, it showed "You are logged in but we are unable to access your account details. Would you like to try again?". It has been a week and It doesn's look like a system issue but a particular problem to my account. Any advise here to resolve the issue?

Until last week I was able to listen to Music Channel Audio without the video. Now when I turn off the video I loose the audio, when I return to video I seem to be in some kind of advertising loop. Any suggestions, can I go back to software from prior to last week?

Peacock won’t load

Hi -- I *think* my area was just upgraded to the new upload speeds according to emails I've gotten lately, but I still seem to be on the 35 Mbps from the 1200 Gigabit Extra plan. Is the change automatic to the 200 Mbps or is it a plan change that I need to do? Thanks!

I had the SB8200. I noticed the slow upload speeds and decided to get a new modem with 2.5gbs. I purchased the S33 and gave the SB8200 to my in laws. My download was around 900 with 40 upload. Prior to the switch my upload dropped to below 5mb. I will attach my modem stats and see if someone could f

I ordered and installed a new set box per Xfinity's directions. I can see the old set box on my account page but not on the Return Equipment page. Only the new box is listed there. How do I generate the label I need for UPS to accept my return equipment package?

There is a hornets nest in the pedestal box that is located on my property. Please contact me to get this taken care of as it is a safety hazard to myself and my family.

I keep getting charged for an unreturned TV box but when I check my devices nothing show up. I think this happened because I changed my plan at some point and I'm supposed to return it, even though it came "free" with my last plan. I do not have it anymore, how do I stop getting charged?

I have a new Honeywell T6 WiFi thermostat that is not compatible with 5GHz WiFi. From the xFi app, I go to Connect, *my* network, Advanced Settings. I do not see the 2.4 & 5 GHz WiFi selection, rather a help article that says "If you don't see the 2.4 and 5 GHz settings...., this means these setting

Hi. I have two movies on my mom's Xfinity account from a past summer rewards promotion. Can I have those transferred to a different account? The two movies are Ferris Bueller's Day Off and Mission: Impossible, both of which are through Paramount and can't be transferred to any other service through

I've tried speaking into the remote, I've tried calling customer service and neither are able to get me NHL Center Ice. The person on the phone told me it was a pay per view service per channel and I know the isn't right. Is this still a service? and if so how do I get it?

I asked for delayed shipping for next month but I received an email that a shipping label is already created. I searched the forum and they ask to send a "Direct Message" but there is no "Direct Messaging" icon! The direct-messaging link they provided also redirect to the main forum page. The live c