trouble verifying account

My husband is unable to access his account without changing his account without changing his password. He can't verify his identity online because his phone number and email address have changed. That's why I'm writing for him. I have an active xfinity account and can receive email and text.

How can he regain access to his Xfinity/Comcast email address?

Thank you.

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Official Solution

XfinityBradM

Official Employee

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706 Messages

3 months ago

Hey there, @user_kls9qi. For your husband to get access to their Xfinity ID after losing access to their two-step verification methods they would need to reach out to our Customer Security Assurance team. If your husband can get through our authentication process, they can reset the information tied to their Xfinity ID.

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user_kls9qi

3 Messages

Thanks so much for the speedy response! He is trying to get through now.

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3 months ago

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user_kls9qi

3 Messages

He reached someone named, Peter, who was amazingly helpful. Everything works now.

Thank you so much!!

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3 months ago

XfinityBradM

Official Employee

•

706 Messages

Awesome to see! Thank you for replying back here so the community knows that is the best solution when you're locked out of your Xfinity ID! Don't hesitate to create a new post in the future or check out other posts for assistance!

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3 months ago

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user_kls9qi

trouble verifying account

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