"You are logged in but we are unable to access your account details."

Hi @hcchang0318 

Please start with www.xfinity.com/id and ensure you are signing in with the correct Xfinity ID associated with the correct service address.

I checked www.xfinity.com/id and verified it's the id with correct address. I've been using this xfinity id for ~2 years but it went bad since 1-2 weeks ago.

Thanks, we're investigating

@hcchang0318  seems like there may be a defect that's getting fixed next Wednesday, we'll follow up then. If you need to pay your bill, you can do so here without signing in: https://customer.xfinity.com/lite 

@ComcastJonathan, any update please? The issue still persists on my account.

@hcchang0318  can you PM me your service address, account number, mobile phone number, and email?

Thanks!

Jonathan

Hi @indie25 give it a try now. There's a backend database configuration mismatch that I've manually set to fix. It should've been set automatically so I'm checking with the team on what caused it.

Thanks for your patience!

You bet, enjoy your services and Happy Holidays!

Hi @Gabriellegreen, let me know if you're still experiencing the inability to sign in. Your issue is actually not the same as everyone else's, please create a new post and detail the issue (without providing any personally identifiable information).