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Need Help Lowering My Bill
My Xfinity bill is going to increase over 50% in the next billing cycle. I am not interested in continuing my internet service if I can't have the price lowered. I looked at the offers available to me and none of them appealed to me. I have an internet only plan, which is what I want to stick to. I
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Billing
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Owned Netgear C7100V problem
Does Comcast firmware updates on Netgear c7100V modem/routers? Doesnt happen on a regular basis. Usually family complains of 'no internet' and when I log in to router, I see all network names reset and passwords reset. Manually have to go in and change the names/passwords back to what every family m
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Your Home Network
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switching from dish network to xfinity tv
Do I just disconnect from the dish? Do I need to do anything else?
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Customer Service
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Bandwidth Using VPN
While using a VPN my Internet speed is taking a 64%+ hit. For example - the speed test that I did today (1-28-21 at 3:30 pm Eastern) on speedtest.net shows that with my VPN off I'm getting 240 Mbps download speed. With the VPN on, it drops to 85 Mbps. Yes, I'm aware that using a VPN (extra server, e
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Your Home Network
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Wall Mount?
I want to wall mount smaller X1 non-DVR cable boxes (e.g. Xi3, Xi5) behind wall mounted TVs. Is there a wall mount bracket or how could it be done? Thanks
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X1
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Help With a Refund
I've been waiting for a refund on an Xfinity Mobile order for over two weeks. I've chatted, called twice, and gone to my local Xfinity Store. Each time, I've been told the refund was approved and will be coming in a few business days. However, I have yet to even receive a confirmation email for the
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Billing
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Error Message: RDK-10000
My neighbor has been experiencing the above error message almost every morning over the past two weeks. I reboot the system (unplugging the main box)—sometimes it comes back after one attempt, and sometimes it takes up to three attempts. This is getting old... Nothing has changed on the setup. What'
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X1
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Downed wire
Heavy snow and ice on trees weighed down the xfinity cable from pole to house.
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Customer Service
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image launch failed
My Flex box started quick flashing and displays ERROR IMAGE LAUNCH FAILED. All other devices work normally. Has the box failed? How do I get a new Flax box?
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Flex
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Press exit or menu to exit app keeps popping up
I've only had this happen while using Paramount+ but after a couple episodes I'll start getting the Xfinity "hint" popping up on how to exit the app. It just repeats over and over even if I leave the app and open something new until I reboot my TV.
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X1
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Tubi App frozen
Anyone else having issues with the Tubi app on X1? The app loads, but is frozen and unresponsive to the remote after loading.
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On Demand
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Wifi HotSpot Security Profile Won’t Update
On my old iPhone SE, my Xfinity Hot Spot Security Profile had a certificate that had expired so I deleted the profile and tried to reload the profile using the hot spot app. I get a response from Hotspot app that my security profile is current even though it has been deleted. I have tried signing ou
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Plan
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Xi6-A Ethernet speed only 100 mbps?
I have my Xi6 Connected to my 100/1000 Netgear switch and I’m only seeing an orange 100MB light with Cat6 cabling. My AppleTV does green 1000MB Speed no problem on same switch. What’s up with the Xi6-A only doing 100MBit?
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X1
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Daily Slow Upload Speeds...
Hello, I have tried a thousand times to get through the automated system and while restarting my modem works as a temporary fix, the issue still persists DAILY. Every day, around 10:45a-12p, my upload speeds will slow down to 0.1Mbps and it affects all of my devices. My work laptop(connected to VPN
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Your Home Network
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Home VPN software?
Does Xfinity provide software to install a VPN on my home computer?
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Your Home Network
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Verify that the Arris S34 supports next-gen (>200mbps) upload in my area
I would like to see if someone from Comcast can confirm that the new Arris S34 modem will work with the newer 200mbps upload speed. Right now I have a Hitron Coda 56 modem that is successfully getting this speed (with overprovisioning it's actually more like 340-350mbps), so I would think that the S
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Your Home Network
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What causes a blinking green light on the Xcam's XW3 unit?
What causes a blinking green light on the camera's power brick? I have an Xfinity Xcam (earlier version that cannot be paired via the android app). So my XW3 unit, plugged into the wall, shows a flashing green light. Any idea what this is indicating?
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Devices and Equipment
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SF giant baseball programming on the guide
I automatically tape the San Francisco Giants baseball game on my NBC sports Bay Area channel 720 and if I go forward on the guide for sometimes it doesn't show the San Francisco Giants as a game it just shows MLB baseball so who does the programming entry into the guide so that I know that there is
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Channels and Programming
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XB8 Not Powering Up After Storm
My gateway does not seem to power up after a storm last night--I am basing that on the light itself being out no matter what outlet it is plugged in to. Would the light not being on actually indicate the device isn't powering on? The local xfinity location seemed to think so, but couldn't do anythin
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Customer Service
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Xfinity Stream not working in Chrome TVAPP-00170
This problem started suddenly about a week ago. It was shortly after an hour-long Xfinity service outage in my area, but I don't exactly remember when that occurred in relation to the start of this problem, which is that whenever I try to access Xfinity stream in the Chrome browser, I get a black sc
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Xfinity Stream Website