Hello, The technician that installed my new internet line drilled a hole from the outside directly into the indoor electrical box and socket which completely destroyed the box and required an electrician to replace and repair the damages. It also appears that he took 2 other attempts to drill into b

Your technician trespassed my home without permission and damaged my property. I am going to file a complaint with the police and my attorney

Good Day, Xfinity had a crew run a new service line to my house under my driveway. The driveway is damaged as a result and I would like to file a claim. David [Edited: "Personal Information"]

Comcast, long story short, our neighbor requested the box that feeds our internet on their side of the fence, be moved to our side. Comcast hired 3rd party and they completely damaged my fire pit that I just had completed for my wife’s birthday. They ensured me it was going to be a seamless transiti

Work was done yesterday by your technicians to our neighbor's house however the lines were run through our yard without our permission and then removed and in doing so, our electric fence was damaged and is now not working. This is a $3000 fence and I demand compensation

about a month and a half ago, a lightning strike caused a surge to go through the coax because the lines aren't properly grounded, and everything that was connected to xfinity's modem by ethernet cable was fried, which was my pc and my ps5. This is the second time it's happened. I have called severa

My yard is a mess from agent 6969 replacing the cable wire. I also had MONTHS of lost internet from the wire being improperly done. They did not even put the box in the yard back together properly

My car, mountain bike and roof rack system was damaged by an Xfinity cable hanging low above the roadway. This incident occurred on [Edited: "Personal Information"]. I was driving west Just before [Edited: "Personal Information"] when all of sudden my mountain bike and roof rack system was ripped of

Comcast came and dug up my yard to place underground lines, went under the driveway and now my driveway is collapsing because they didn't back fill the hole. This has been going on for a month now. The erosion is getting worst and worst do to the rain in South Florida. I have contacted them several

On January 10, XFinity sent a contractor to our home to bury a cable line. The actions taken by the contractor that day constitute major violations of XFinity company policy. They dug in the middle of the winter (January), during a snow storm when they could not see the ground. They did not have a u

Xfinity had to do cable work through my yard, and damaged a sprinkler head and cut an irrigation pipe. I need Comcast to come fix it, or reimburse me to get it fixed.

I was driving down the road, it was dark and rainy - there was an Xfinity line in the road and I did not see it. This line caused damage to my vehicle. My insurance advised me to reach out to Xfinity before filing a claim with them. This incident did not take place on my property or where I receive

The line bury team caused severe damage to my property and I need to file a claim. Directions clearly stated to call ahead and homeowner must be present. I contacted the bury manager the week prior just in case was planning to come, noting that we would be unavailable this week, but they chose to ig

How in the world is it legal for a company to come into a gated backyard and cut down a tree that wasn’t even touching a power line without any notice or warning? I am so upset that I will be cancelling my many years of service and going with the other provider in town.

My sprinkler line was damaged when Comcast contractor used a digger on my property to burry a line in December 2024. I have called 3 times and submitted photos to abuse@comcast.net as I was instructed. I have never been contacted or given a ticket number. I have sent 3 emails with no contact. When I

When comcast buried cables recently, our sprinkler system was cut and does not work. Who do we contact about getting reimbursed for the damage.

Their subcontractor CCU broke a water line at my house causing a leak. How do I report a subcontractor so that I can get reimbursed for the damage done to my property? I would like to be contacted by Comcast so that this can be resolved.

I’m reaching out to report property damage caused during a recent Xfinity service visit. A technician came out to dig and bury lines but accidentally punctured a water pipe on my property, which has now resulted in an active water leak. I called the 1-800 number to report the issue, and the agent I

what's next steps to fix these issues the technician accessed the attic to complete the installation. Unfortunately, he broke a water pipe which resulted in the following serious issues: A water leak that has impacted the ceiling and walls Water exposure on the following: furnace, HVAC Attic insulat

I had my cable line buried this week and when I tried to run my irrigation system yesterday, I noticed that the exact area where the line was buried has a busted pipe. This line that was buried goes under my driveway, which is the exact location of the damage as well as the work. If I need to send v