I am writing to formally request an investigation into damage to our underground power line that left our property without power or hot water for over 72 hours. The damage appears to have been caused by utility work in the area by Frontier or Xfinity, both who have laid fiber optic or cable lines in

Xfinity buried cables along the side of my patio. This was undisturbed soil. Not installed to the Xfinity Standards. Erosion went under my patio and it settled 1.5 inch causing damage to my support post at patio. Cable installed in 05/2024. I was never notified of the installation. Xfinity has close

Hello, I am following up regarding my property damage claim. I have contacted Xfinity on three separate occasions regarding this matter. The first two tickets were closed without resolution. On the third occasion, an Xfinity representative contacted me and advised me that my claim had been accepted

I am writing to formally address an issue concerning significant damage caused to my private property by Xfinity workers who were performing work near my residence on Friday March 7th, 2025 in Richmond Indiana. Specifically, the workers drove heavy equipment through my yard and down my driveway, ent

Someone came to repair my neighbors line. They ran a new line across my private property where there is no right-of-way, caused damage to my property, and left trash and wires strewn about. How do I even report this?

The xfinity process or associate deleted my travel esim when activating xfinity mobile through a physical sim card. I would like a bill credit for the value of the deleted esim. There was never any communication that my property would be destroyed in the process.

Hello, On October 14, 2025, an Xfinity technician visited my property for a service appointment. During the work, the cable was buried improperly, which caused damage to my lawn and soil. I already have an estimate for repair costs and photos of the affected area. I would like to open a property dam

My sewer pipe had to be repaired after being damaged by a Comcast crew boring cables in my neighborhood. I am the second home to have required these repairs. I need to understand the process for filing a claim to be reimbursed for these damage and repair expenses.

I have a property damage claim [Edited: "Personal Information"], submitted on May 1st!! You have still not responded to it, even though your website and you support said that it will be resolved in 2 weeks! I will proceed to contacting consumer protection agencies, local government agencies and news

On July 7th a Xfinity contractor came up on my driveway into my yard to do work on my neighbor’s telephone pole. This pole provides no connection for my cable or electricity. They did not ask permission and they don’t have time to ask homeowners. I let them exit my driveway but told them they were t

We ordered Xfinity internet as a self-install service. Right from the beginning, we couldn’t get it set up. A technician eventually came out and informed us that, despite previously being told otherwise, we did not actually have a service line to our property. Without any notice, phone call, knock o

During the installation of my internet the tec fell through the floor in my attic damaging the ceiling in my garage. When it happened the tec said "well this is coming out of my paycheck" He took pictures and contacted his supervisor. I called the 1-800 number the night it happened @7:53pm. The pers

Subject: Formal Complaint Regarding Property Damage Caused by Xfinity Contractors – Immediate Resolution Required To Xfinity Corporate and the Property Damage Claims Department, I am contacting you regarding significant damage to my property caused by contractors performing underground cable work on

I want to find a way to find the status of my property damage claim [removed private information] the claims agent handling my claim has told me for over a week he’s passed it up to his supervisor but nothing has happened. The damage was caused over 3 weeks ago. I have provided police reports, pictu

Dear Xfinity Team, I am writing to formally request the initiation of a property damage complaint regarding my Arris S33 modem. On December 3, 2024, an Xfinity technician visited my property to address a signal issue. During their visit, the technician removed the signal splitters in my setup and co

XFINITY TECH DAMAGED MY PROPERTY AND CAUSED $300 IN DAMAGE. I HAVE AN INVOICE FOR THE DAMAGE. I WILL BE CONTACTING A LAWYER IF XFINITY DOES NOT PAY FOR THE DAMAGE IN FULL. I HAVE ALL THE EVIDENCE I NEED WITH TIME STAMPED PHOTOGRAPHS, TEXT MESSAGES AND THE INVOICE.

How can I submit a damage claim to personal property? I call any number I can find and it sends me to some customer service support nonsense who (multiple people, multiple times) Bold Face Lie to me. I get a support ticket written and am told I'll hear back within the week, never to hear. I call bac

Xfinity, One of your contractors, MasTec Utility Services, caused damage to my driveway while installing a Xfinity cable line. I need to know how to go about making a claim for the damages your contractor caused to my property.

Xfinity, One of your contractors, MasTec Utility Services, caused damage to my driveway while installing a Xfinity cable line. I need to know how to go about making a claim for the damages your contractor caused to my property.

I need assistance opening a property damage claim. Our previously functioning TV suddenly stopped working properly during documented Xfinity network issues while technicians were actively working on the underground Xfinity equipment directly in front of our home. I have timestamped Ring footage, Xfi