Official

Accepted

Unanswered

Advanced Filters

Search Results (6K)

Relevance
Selected Relevance

Closed

Property Damage Claim

How can I submit a damage claim to personal property? I call any number I can find and it sends me to some customer service support nonsense who (multiple people, multiple times) Bold Face Lie to me. I get a support ticket written and am told I'll hear back within the week, never to hear. I call bac

Question

2.4K

2

0

I need you to open a property damage claim ticket for damage caused by an Xfinity installation technician

XFINITY TECH DAMAGED MY PROPERTY AND CAUSED $300 IN DAMAGE. I HAVE AN INVOICE FOR THE DAMAGE. I WILL BE CONTACTING A LAWYER IF XFINITY DOES NOT PAY FOR THE DAMAGE IN FULL. I HAVE ALL THE EVIDENCE I NEED WITH TIME STAMPED PHOTOGRAPHS, TEXT MESSAGES AND THE INVOICE.

Question

26

2

0

Closed

How do I get an update on my property damage claim filed with Comcast

I want to find a way to find the status of my property damage claim [removed private information] the claims agent handling my claim has told me for over a week he’s passed it up to his supervisor but nothing has happened. The damage was caused over 3 weeks ago. I have provided police reports, pictu

Question

183

1

0

Closed

Xfinity Property Damage Complaint

Dear Xfinity Team, I am writing to formally request the initiation of a property damage complaint regarding my Arris S33 modem. On December 3, 2024, an Xfinity technician visited my property to address a signal issue. During their visit, the technician removed the signal splitters in my setup and co

Question

73

2

0

Property damage! Unacceptable

Comcast had a subcontractor come out over 2 mos ago to install new lines in front of my home. In the process, the workers buckled my asphalt driveway! Additionally, they left a new box with the lid open, wired exposed, and hazard tape is wrapped about a utility box. Businesses are legally obligated

Question

89

1

0

Closed

Report property damage

Comcast is upgrading the wiring in our commercial plaza. They cut and removed portions of the CAT6 wire that connects the Lumen OLT in the building's Telco room to our unit. Lumen sent out a technician who confirmed operation at the DMARC and observed the cut CAT6 cable on the building exterior. I c

Question

223

2

0

Third Party Contractor Property Damage

Xfinity, One of your contractors, MasTec Utility Services, caused damage to my driveway while installing a Xfinity cable line. I need to know how to go about making a claim for the damages your contractor caused to my property.

Question

21

1

0

Property damage from fiber installation

Good afternoon, I have quite a bit of damage in my yard following fiber installation in my front yard in Decatur, Illinois. The crews have been working in my neighborhood for several weeks and have left approximately 150 feet of large ruts in my yard, along with large holes/ divets from the equipmen

Question

50

2

0

Community Best Answer

Closed

Property Damage Urgenf Repair

The service line installer trenched through my main sewer line pipe from running the communication line. How does the repair or reimbursement process work. Roto-Rooter rep is available to repair but I don’t if you need to see the damage before the repairs are made. How do we proceed. Need an answer

Question

132

1

0

need to report property damage

I need to report property damage. I had xfinity workers here that damaged irrigation. I had it repaired two times. The first time I thought xfinity repaired it and I closed the case, the line busted again in the same spot, so clearly xfinity failed to properly fix the initial damage. I have a bill f

Question

30

1

0

**Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line**

Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line Hello Xfinity Support, I need assistance opening a formal property damage reimbursement claim. An Xfinity/Comcast cable installation or buried line crew cut into and destroyed my underground ele

Question

86

2

0

Filing a property damage claim

On 5/22/2026, Comcast performed cable infrastructure maintenance in my area to repair a weak signal. This repair resulted in rendering one of our TVs inoperable. I would like to file a claim for this property damage. I have a detailed description of the incident. Comcast, please initiate the claim s

Question

66

1

0

Closed

Property damage from xfinity subcontractor

A subcontractor, Netvision, accessed our property to bury a cable in a right of way for a neighbor. While on our property they broke a landscape light, broke a sprinkler head and left the landscaped area disturbed. We contacted them and they repaired the sprinkler and both verbally and via email sai

Question

92

1

0

Closed

Damage done to yard and property caused by Xfinity

My yard and property was damaged when Xfinity/Comcast installed lines. I am not a customer of Xfinity. I have a brand new home and spent thousands on my yard. I have done the text chat endless times and talked on the phone countless times. I have had my ticket escalated several times. I have been pr

Question

70

2

0

Closed

Property Damage Claim

I have tried several times to have this resolved, so now I will be posting complaints over the internet in hopes of making progress. I had an installation done in March (29) of 2021. A paid installation. A terrible installation from the start. First, the sub-contractor (TriWire) who came out didn't

Question

1.5K

2

0

Subject: FORMAL DEMAND: Property Damage and Escalation – Account# [EDIT: #] – Antioch, TN

Date: August 20, 2026To Whom It May Concern at Comcast/Xfinity Corporate Escalation,I am writing to formally demand the immediate repair and restoration of my private property located at [EDIT: address].On or about July 3, 2026 an Xfinity installation crew cut through my sidewalk and concrete drivew

Question

30

1

0

Property Damage Claim - [Edit]

Xfinity came to upgrade the cable line in our front yard and cut our sprinkler system, buried it, and left without notifying us. I filed a damage claim, but it was closed without any explanation. I was upset by the claim being closed without explanation, so I visited an Xfinity store in person, wher

Question

33

1

0

Closed

Property damage

Xfinity has been working in my area. They have damaged two areas on my property. I want to know who to call to submit a clzim

Question

91

1

0

Closed

Property Damage Caused by Comcast During Cable Work

My sump pump discharge line was damaged during Comcast’s cable work on my property. This damage has been confirmed by a licensed contractor, Armando’s Landscape Services Inc., after reviewing video footage and his inspection. I need to open a formal damage claim with Comcast for reimbursement. I hav

Question

69

1

0

Closed

Damage to property with xfinity workers

Last year when they were doing some major work on my property they crushed my sprinkler system we couldn’t figure it out until now

Question

36

1

0

forum icon

New to the Community?

Start Here