Our neighbors had a cut wire that they reported on July 2nd. Xfinity showed up un announced on September 5th. The work resulted in damage to our lawn, driveway, and our other neighbors driveway. The work is not complete, but the damage to the driveways will require repair, and the hump that was crea

I am writing to formally address an issue concerning significant damage caused to my private property by Xfinity workers who were performing work near my residence on Friday March 7th, 2025 in Richmond Indiana. Specifically, the workers drove heavy equipment through my yard and down my driveway, ent

Hello, I am following up regarding my property damage claim. I have contacted Xfinity on three separate occasions regarding this matter. The first two tickets were closed without resolution. On the third occasion, an Xfinity representative contacted me and advised me that my claim had been accepted

Someone came to repair my neighbors line. They ran a new line across my private property where there is no right-of-way, caused damage to my property, and left trash and wires strewn about. How do I even report this?

The xfinity process or associate deleted my travel esim when activating xfinity mobile through a physical sim card. I would like a bill credit for the value of the deleted esim. There was never any communication that my property would be destroyed in the process.

My sewer pipe had to be repaired after being damaged by a Comcast crew boring cables in my neighborhood. I am the second home to have required these repairs. I need to understand the process for filing a claim to be reimbursed for these damage and repair expenses.

On July 7th a Xfinity contractor came up on my driveway into my yard to do work on my neighbor’s telephone pole. This pole provides no connection for my cable or electricity. They did not ask permission and they don’t have time to ask homeowners. I let them exit my driveway but told them they were t

We ordered Xfinity internet as a self-install service. Right from the beginning, we couldn’t get it set up. A technician eventually came out and informed us that, despite previously being told otherwise, we did not actually have a service line to our property. Without any notice, phone call, knock o

During the installation of my internet the tec fell through the floor in my attic damaging the ceiling in my garage. When it happened the tec said "well this is coming out of my paycheck" He took pictures and contacted his supervisor. I called the 1-800 number the night it happened @7:53pm. The pers

Hello, On October 14, 2025, an Xfinity technician visited my property for a service appointment. During the work, the cable was buried improperly, which caused damage to my lawn and soil. I already have an estimate for repair costs and photos of the affected area. I would like to open a property dam

I have a property damage claim [Edited: "Personal Information"], submitted on May 1st!! You have still not responded to it, even though your website and you support said that it will be resolved in 2 weeks! I will proceed to contacting consumer protection agencies, local government agencies and news

XFINITY TECH DAMAGED MY PROPERTY AND CAUSED $300 IN DAMAGE. I HAVE AN INVOICE FOR THE DAMAGE. I WILL BE CONTACTING A LAWYER IF XFINITY DOES NOT PAY FOR THE DAMAGE IN FULL. I HAVE ALL THE EVIDENCE I NEED WITH TIME STAMPED PHOTOGRAPHS, TEXT MESSAGES AND THE INVOICE.

How can I submit a damage claim to personal property? I call any number I can find and it sends me to some customer service support nonsense who (multiple people, multiple times) Bold Face Lie to me. I get a support ticket written and am told I'll hear back within the week, never to hear. I call bac

Comcast had a subcontractor come out over 2 mos ago to install new lines in front of my home. In the process, the workers buckled my asphalt driveway! Additionally, they left a new box with the lid open, wired exposed, and hazard tape is wrapped about a utility box. Businesses are legally obligated

I want to find a way to find the status of my property damage claim [removed private information] the claims agent handling my claim has told me for over a week he’s passed it up to his supervisor but nothing has happened. The damage was caused over 3 weeks ago. I have provided police reports, pictu

Comcast is upgrading the wiring in our commercial plaza. They cut and removed portions of the CAT6 wire that connects the Lumen OLT in the building's Telco room to our unit. Lumen sent out a technician who confirmed operation at the DMARC and observed the cut CAT6 cable on the building exterior. I c

Dear Xfinity Team, I am writing to formally request the initiation of a property damage complaint regarding my Arris S33 modem. On December 3, 2024, an Xfinity technician visited my property to address a signal issue. During their visit, the technician removed the signal splitters in my setup and co

Good afternoon, I have quite a bit of damage in my yard following fiber installation in my front yard in Decatur, Illinois. The crews have been working in my neighborhood for several weeks and have left approximately 150 feet of large ruts in my yard, along with large holes/ divets from the equipmen

I need assistance opening a property damage claim. Our previously functioning TV suddenly stopped working properly during documented Xfinity network issues while technicians were actively working on the underground Xfinity equipment directly in front of our home. I have timestamped Ring footage, Xfi

Xfinity, One of your contractors, MasTec Utility Services, caused damage to my driveway while installing a Xfinity cable line. I need to know how to go about making a claim for the damages your contractor caused to my property.