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user_c62dc1
1st Topic

Visitor

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1 Message

Tuesday, May 9th, 2023

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Property Damage Claim

My sewer pipe had to be repaired after being damaged by a Comcast crew boring cables in my neighborhood.  I am the second home to have required these repairs.  I need to understand the process for filing a claim to be reimbursed for these damage and repair expenses.

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Updated 

2 years ago

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XfinityThomasC

Official Employee

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2.8K Messages

2 years ago

Hello, @user_c62dc1! Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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