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user_gt5j5q
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Wednesday, October 15th, 2025

Property Damage Claim After Technician Visit on October 14, 2025

Hello,

On October 14, 2025, an Xfinity technician visited my property for a service appointment.

During the work, the cable was buried improperly, which caused damage to my lawn and soil.

I already have an estimate for repair costs and photos of the affected area.

I would like to open a property damage claim and receive reimbursement for restoration expenses.

Could someone from Xfinity Support please contact me directly or send me a Direct Message so I can provide my full address and supporting documents?

Thank you,

Kristina [Edited: "Personal Information"]

Carol Stream, IL

Question

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Updated 

31 minutes ago

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EG

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113.9K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmandaB

Official Employee

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2.7K Messages

31 minutes ago

 

user_gt5j5q We would be happy to help get this looked into for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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