Visitor
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1 Message
Property Damage Claim
Our neighbors had a cut wire that they reported on July 2nd. Xfinity showed up un announced on September 5th. The work resulted in damage to our lawn, driveway, and our other neighbors driveway. The work is not complete, but the damage to the driveways will require repair, and the hump that was created has resulted in cracks, and broken area of hte driveway. What next steps should be followed?
XfinityRichard
Official Employee
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3.6K Messages
52 minutes ago
Thank you for reaching out and bringing this to our attention, @lonf . I'm very sorry to hear about the damage to your lawn and driveway resulting from the recent work. We definitely understand your concerns and would like to take a closer look into this for you. Please send us a Direct Message with your full name, service address, and the best contact information, and we'll be happy to review the situation and assist with the next steps.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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