3 Messages
Property damage claim - no response for 2 weeks
I have a property damage claim [Edited: "Personal Information"], submitted on May 1st!! You have still not responded to it, even though your website and you support said that it will be resolved in 2 weeks!
I will proceed to contacting consumer protection agencies, local government agencies and news outlets to show the world what a horrible company you are and the inadequate support you provide for customers!
CCAntoine
Retired Employee
•
1.4K Messages
1 year ago
Thanks for reaching out, user_5oqb12! I'm so sorry you haven't heard anything back. I'd be more than happy to look into this ticket and provide you with any update I have. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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