I have subscribed to HBO through Xfinity for several years, and have always used EXTERNAL devices (not xfinity equipment) to log in and stream HBO content. I was getting 4k HDR DolbyVision DolbyAtmos until HBO became "MAX", and they enacted three tiers of service: With Ads - $9.99/month Ad-Fre

For the past 8 weeks or so, I've been having intermittent connection issues to Comcast/Xfinity. It seemed to coincide with the seasonal changes here in Minnesota from Winter to Spring. Melting snow, rain, etc. After the first couple of outages, I figured it'd clear up. Sadly no. Service

I purchased a new iPhone SE as a replacement on my existing line. When I went to the Voicemail tab in my phone app, there was no "Set Up Now" option. The only option on the page is "Call Voicemail". I did make the call to Voicemail and selected my Pin. I rebooted my phone and still only had the Call

I started having problems with our DVR cable box performance about a month ago. After many "chats" and phone calls, a technician finally came out, tested the connections and wiring and concluded that the box was bad. He replaced it with a XG2v2-S box. As you all probably know, some programs come th

Is the ARRIS SURFboard SBG7600AC2 compatible with Xfinty Internet services? Thank you Bob

Our cable comes into a room that is not our office, the TV is there but we have spotty wifi service in our upstairs offices. The house is brick and there are plaster walls between the router and our offices.  I would like to have the cable brought in to a place closer to the offices, but still

Stuck in endless loop of 'waiting for SNMP trigger', 'Aquiring Software', 'Failed to aquire URL' Reboots, starts process again and again and again. Blackhawks game being missed! lol

Hi. I upgraded yesterday from a 1gb/30mbit plan to x2 which is 2gb/300mbit. My download speeds increased to approximately 2gigabit, but my upload speeds have not changed and are still at around 20mbit. My modem is a self-owned Motorola MB8611. This modem has a 2.5Gb ethernet port. I have that port

I have internet time restrictions and certain websites blocked through the admin tool, but my teen son is bypassing it. To start, he does not know the wifi password.  He simply takes his phone, goes to the settings, turns the wifi to off, then back on and he can now bypass everything.  Wh

When I press my remote on/off button, my TV comes on but with no sign of connectivity with my Comcast provided cable box. The only programming accessible is that which is built into my smart TV, which is not what I am paying Comcast to provide.  The input choices that I can select using the re

I have the same beeping problem as others, that began yesterday. The speaker is charged. It double beeps every 60 seconds if connected to my phone. It's previously worked fine and I've changed nothing. I couldn't get past the automated idiot at Xfinity because it doesn't recognize "Frequency 2.0" a

I tried reporting a downed wire through the Xfinity assistant yesterday, it said a case was opened, and today I received another message about the case being closed, despite the fact that the wires are still laying near the road. How do I contact someone about this and actually get it fixed?

In the past week, the streaming website will not work on my Chromebook. It still works on my Windows computer using Chrome, just not my Chromebook (Google Pixelbook). It's stuck trying to load the channel directory (three pulsing dots). Any help or ideas?

Recently, I upgraded my plan to Gigabit speed and rented a modem from Xfinity (XB7 3rd generation) but I am not getting enough speed for my plan. You can get 900Mbps speed paying $10 cheaper than my plan so I don't know why I have to pay extra... Someone help me please!

We have a large cable in the corner of the backyard that I don't know what to do with. Can you bury it?  Our landscape contractor said it was the internet for the whole neighborhood.  Don't know if it's true but the other end of the cable has some sort of in-line doodad that looks importa

My wife was sent a collections bill for $140 despite us resolving any open balance. On top of that, the company still owes us $240 at least for a phone account we were fraudulently charged for for six months. If we cannot resolve this, we are reporting to the FCC or FTC.

This just started today 11-29-2023. Prior to today this has never happened. Today, I turned on one of the LG TVs I have and launched the Stream app. I selected a channel and started watching - everything was OK, no issues that I noticed. About 10 minutes later I changed the channel and it still look

Admittedly, a relatively slight, mostly irrelevant glitch in the system but I wondered if it's related to whatever issue is/was causing people to lose channels that I'm reading about in the forums this morning. EDIT: I had to do a System Refresh and that fixed my own box and TV but the other boxes

Hello, There was a lot of comcast activity in the area a few weeks ago, so I'm wondering if I'm supposed to have the faster 200 mbps upload speed available now? If so I'm not receiving it despite having a compatible hitron coda56 modem. Please help.

I went to look for something to watch and yesterday, Axs TV was on channel 897. This morning, I went to look again, and it's gone. I did search and find it on 1613, but I don't usually go up that far to find it. Why was it removed from the 897 channel designation? This makes ZERO sense to get rid