Skip to main content

    Support

    Offers

woogie11b's profile
woogie11b
20th Anniversary celebration
1st Topic

Visitor

 • 

2 Messages

Thursday, June 29th, 2023 3:04 PM

Closed

Tech cut a cable he wasn't supposed to

Hello,

We had a technician come to our house to fix some non-issue that Xfinity reported to us. After his visit I noticed he had cut a cable that we had run on our network.

He didn't mention cutting any cables and didn't fix the cable. I want to file a complaint but every post I find on the forum or on web search are all out of date. 

Question

 • 

Updated 

2 years ago

84

2

0

Accepted Solution

CCAlexandrea

Contributor

 • 

51 Messages

2 years ago

Hi there! Thank you for reaching out. We would love to help get this taken care of.

Would you please send our team a direct message with your full name and full address?

To send a Direct Message:

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

1

0

woogie11b

Visitor

 • 

2 Messages

@XfinityAlexandrea​ Thank you, I will do so now.

2 years ago

0

EG

Expert

 • 

111.7K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

forum icon

New to the Community?

Start Here