2 Messages
Challenging a "early cancelation fee"
I called on 6/15 to have my internet turned off on 6/20, after many years. The result was my contract was renewed on the 15th, and when I turned it off, I'm charged an early cancellation fee of $110. I called and there is some "investigation", but how long could that take? Seems rather clear to me...
Accepted Solution
XfinityGabriel
Official Employee
•
2.2K Messages
2 years ago
Hi, @user_f5849d! Welcome to the XFINITY forums page and thank you for spending your time to reach out to us for help with the early termination fee. We will surely miss your business. I never like unexpected billing surprises so I can relate to the inconvenience that this can cause you. I am sorry to learn about this experience. We are the perfect place to go for help. What I will do from here is pull up the account and research this further. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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