I have received two emails regarding "On Demand Receipts" within the past week - they are being sent to my wife's email address which is a secondary account. I have not ordered any On Demand products and this is the second time I have contacted Comcast in regards to what appears as "unauthorized or

In the middle of the night our gateway light was blinking. It needed rebooted three times before it would stay on. After that I rebooted the touchscreen. Currently I cannot set any new rules on the automation tab of the Home app. How long is this issue going to last?

I'm a Diamond member of Xfinity Rewards but the Peacock Premium offer is not showing for redemption. I'm currently also on Gigabit Plus which has a 2-year offer, but the Xfinity Rewards offer seems to be a better offer.

We have had numerous outages over the last week, and I have successfully requested credits for two separate incidents on different days. I went to process a credit for this weekend's 20-hour outage, and was greeted with this message; ——- Your account isn't eligible for a credit at this time S

Im a new customer who wanted technical to install my internet i make appointment and it got cancelled 3 times and the customer service people just lie one time they say i cancelled it other they said its the technician, or they say there’s no appointment i have been stuck with them for 2 weeks wait

So,  something odd happened the other day, and I am not sure if it is the way it works or not.I was watching Terminator Genisys while it was live on some channel (I assume FX).  I  restarted the movie at the begining cause I missed a part (near as I could tell it was available on-demand),   Did not

Since we switched to the latest gateway, my smart plugs no longer will connect. I’ve tried to reinstall all 4 of them but to no avail. I tried to split the Wi-Fi through the app but it won’t stay split. Any thoughts?

My forum ID is, and has been 'forever', anon86290.  Immediately below is an email I got from a Comcast employee that answered a question back in late 2018.   Hi anon86290, ComcastChe (Official Employee) mentioned you in a post! Join the conversation below: Re: X1 Volume Fluctuations Can't Be Solved?

Since yesterday (7/28/23), Xfinity X1 voice remote no longer recognizes “ABC”… we can say “NBC” or “CBS”, but now saying “ABC” does nothing but go to a banner page for ABC. If we say the local channel name (WTAE), it works. what happened???

Paramount plus not working on x1

Hi, I've been unable to record Kraken games on Root Sports since it was annoyingly removed from my channel line up. I added it back for the $5/mo for 6 months deal. However now my recording series will not work. It hasn't recorded any of the three games so far this season. I tried to manually record

I am absolutely livid. As a Platinum and Diamond customer's, my partner & I made the decision to move from AT&T (Him: 25+ plus years & a FIXED income) and T-Mobile (Me: the last 3 years @ T-Mobile & 20 years prior at AT&T) & redeem our Rewards Customer - $830 Off Promo Codes

I am a Comcast gigabit subscriber. I logged in with my Comcast credentials. I have been trying to get to private messaging since @XfinityJennifer and others recommend that to submit gigabit pro account check requests, but my account doesn't have the private message icon in the top right corner. Any

I have been getting many messages on the TV screen that the wifi has failed. This has now affected the Mobile Link for my Generac generator.  What is causing this problem?  it usually occures in the evening.  Last night it was going on and off multiple times.  I checked with my

I recently moved into a new house and the install tech said that the (brand new) wiring inside my house was very noisy, causing my internet speeds to be slow and my TV picture quality to be degraded. He said the only fix is to replace the inside wiring - does Xfinity provide this service? T

Hi I have recently just a couple months ago reached out to you guys about getting rid of unlimited wifi on my plan. My son was here to help me but had to go so I was not able to get back to the gentleman that had reached out to help me. So now my son is back can someone please be kind enough to help

Hello all, I've been having periodic connection issues. Do these numbers indicate a problem?: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 4 435000000 Hz 2 dBmV 44.3 dB 4867 12285 2 Locked QAM256

Consistently (at least 2-3x per day), I experience an "unstable" internet connection while on a Zoom/GoogleMeet call. It has been an on-going issue for several weeks now. I've checked my equipment and can't find any issues, speed tests "to my property" are strong, and there are no reported outages.

How do I apply my credit for the Affordable Connectivity Program? I was recently approved for the free service.

I have received a promotional email from xfinity rewards. I used the promo code to buy a new IPhone 15 but post order submission the automated process to verify my credentials was failed and order subsequently got cancelled. when i am tried to place new order with same promo I get message as "