I am experiencing intermittent disconnections with my internet connection starting this morning and would like to request your assistance in resolving this issue. I have a modern cable modem, and the cable is in good condition. The problem persists even after rebooting the modem. Here is the stat

My XR2 Remote menu is in Spanish and I can't get it to go back to English. When I press the menu button it only shows Spanish.

Our December bill had a lovely Merry Christmas Happy New Year message on it:  Price increases.  Our Xfinity Package will increase $6.  Then the Regional Sports Fee will increase $4.80, and the Broadcast TV Fee $7.15.  Add on Fees and Taxes and this is probably about a $30 increa

I'm a current Xfinity customer trying to transfer my Internet service to a new address a few weeks from now but can't enter the unit number at the address I'll be moving to, even though others at the same address can be selected, via the interface at https://www.xfinity.com/learn/moving. Whenever I

I can not find the peer to peer chat icon. I have looked all over the email and can not find it,

Has Xfinity come up with a fix for the stream app that stopped working on Samsung tablets last month?

Been on 3 live agent chats, 4 live agent calls. Nothing has helped.My Gateway is on, with a white light. I can connect to the internet with various devices. However, on the Xfinity App, the Overview tab says "Your home internet is offline," on the WiFi tab it says "You're offline" and to touch a but

Hello everyone. I have been having problems with my internet since April. I have had techs out here that have replaced cables and wiring but still have the same issue going on. Power levels have been changed to spec. Several different modems purchased and the same problem remains. The issues is int

When I try to add a new payment method it says I need to verify my contact info even though it’s already been verified.

Hello, my upload speed seems to be much lower than what was advertised when I subscribed. I am only seeing 20 Mb instead of the 100 Mb advertised for upload. Can this be fixed or am I doing something wrong? My modem is an Arris S33 and I own it. Thanks!

I have an Xfinity supplied ARRIS Group, Inc. TG1682G modem/router. Around the second week of May 2022, my DMZ stopped working and it had been working since 2018. And up until May 2022, I was able to set everything up via the 10.0.0.1 address after logging in.  But now everything is requi

If so, how did you do it? Thanks!

Hi, I ordered service at an Xfinity store for a month from now, and I was assured that it's a No Term Agreement plan. Meaning, no Early Termination Fees since we're moving out of the country at some point in the next year. I double-checked under the Legal Agreements and Contracts section in my pr

I recently upgraded to the 2gbps/300mbps plan that became available in my area but was still getting slow upload speeds, so I just upgraded to the Arris S34 cable modem after seeing it on a list showing that it supports the next gen upload speeds (here). My speed tests directly from my Ubiquiti Dre

UPDATE - rebooted cable box. Worked for awhile. Now when resuming a paused show it will start playing a little, then it will jump to live TV skipping the paused part of the show. Tried "rewinding back" the show, but it only played a few seconds and then skipped to live again. Remote batteries

I am getting the following error when I try to type in the Xfinity email search bar for my Inbox: Mail folder “Virtual/All” could not be found on mail server imap-central.ge.xfinity.com.  Everytime I try to type in the inbox search bar that message comes up. Cannot search for any emails. 

What happened to the CBC in our channel lineup? We used to get the Canadian Broadcast Corportation, but it is no longer in the line up. What happened?!

As the title says how do you do it now because as far as I can see it is done automatically and I’m unable to split them.

It's been two weeks since I've canceled my internet service. How do I find my final bill on my account?

I upgraded from my modem to Comcast's CGM4331COM modem. The devices on my WIFI lan can no longer talk or even ping each other regardless of whether they or both connected to the same 2.4/5 ghz wifi or not. The only device that responds to a ping is the one connect via ethernet. Any idea which settin