Visitor
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3 Messages
Cannot pause or rewind live TV again
UPDATE - rebooted cable box. Worked for awhile. Now when resuming a paused show it will start playing a little, then it will jump to live TV skipping the paused part of the show.
Tried "rewinding back" the show, but it only played a few seconds and then skipped to live again.
Remote batteries were recently changed, and still show 100%. Seems ridiculous to have to reboot again less than 24 hours after the last reboot.
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Original post:
Having a similar issue to what I've seen others experience where the "blue line" dissappears after a non-specific period of viewing.
Can no longer pause live shows to step away from TV for break. Sometimes can pause, but then when we resume the program "jumps" to the "live" position, and we miss everything that has occurred.
Have tried actions recommended in this (and other threads), including x1 box reboot, but problem returns. We're paying almost $300/month and not getting functionality we've had for years. What gives?
Accepted Solution
user_f6b7ca
Visitor
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3 Messages
1 year ago
I rebooted again, and things are now working as expected (knock on wood).
Just seems weird having to reboot so many times over the last year.
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CCCassandra
Problem Solver
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502 Messages
1 year ago
Our team would be happy to help with checking into this further @user_f6b7ca. Can you please send us a direct message with your first and last name and the address to get started?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_w5kca0
2 Messages
1 year ago
Xfinity is a joke! I have the same problem with rewinding live tv in addition to no longer being able to access Netflix through my box anymore. It keeps kicking me out every time I try to access Netflix. Can’t speak to a live person, troubleshooter can takes hours (especially if you can’t figure out what they want you to do!) We pay extremely high rates (monopoly in my area) for service that sucks! If I had another option I would cancel Xfinity in a heartbeat!!!
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user_w5kca0
2 Messages
1 year ago
Xfinity is a joke! I have the same problem with rewinding live tv in addition to no longer being able to access Netflix through my box anymore. It keeps kicking me out every time I try to access Netflix. Can’t speak to a live person, troubleshooter can takes hours (especially if you can’t figure out what they want you to do!) We pay extremely high rates (monopoly in my area) for service that sucks! If I had another option I would cancel Xfinity in a heartbeat!!!
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