I was issued a $400 Visa Gift Card when is signed up for Xfinity Mobile, but not only did it take months to arrive, it also said "Card number doesn't match our records" when I attempted to activate it 3 different times, over a couple weeks time. I tried resolving the issue with a live customer agent

On 12/14/24 I called and spoke to an agent at Xfinity about a new promotion because my bill was about to triple. She told me she found a great deal with the GIGABIT EXTRA internet, X-fi Complete, and my flex box for $85.26 a month after tax. She said that price was locked in for 24 months. The offer

I have an Arris S33 cable modem and a LinkSys router that has been working fine. I now want to switch to a new router and still use the existing S33 modem. When I change the modem-router connection to the new router the new router has no internet. I thought I only had to activate the modem when I go

I hope there is an customer service email where we can report issues. We lost the internet connection after we came back from shopping... I knew they were going to bury the outside cable, so I checked, and indeed, the cable was buried. When I call Xfinity support line, the agent collected our inform

My starter kit was stolen last week from my front porch. It shows it was delivered but when I went after work to pick it up it was gone. I called customer service and spoke to one of your representatives. He informed me that they would send a replacement and have it expedited. I do not have a tracki

The technicians recently replaced our cable line that runs underground from the power poll to our house. They did a great job burying the cable under the yard and landscaping. Everything is working fine, but I noticed our old direct buried cable that is now cut underground by the house is still conn

If I take my current box into the local Xfinity store to get a 4k box can Imjust walk in or do I need to make an advance arraignment? And is there a particular bus I should ask for? I believe my current box is and XG1v3. I just ordered a new 4k OLED TV that should be delivered in a couple days.

What are my options if I would like to change my service from triple play to internet only? I am unable to price/look at this through the app.

I've been trying to access my latest bill but keep getting those errors even though I'm logged in.

On my desktop, I like to access the forums recent posts to see what people are posting. I don't go to HOME and pick a forum topic to look at, but go to https://forums.xfinity.com/t5/forums/recentpostspage/post-type/thread/page/1. I don't remember how I found that link but apparently stumbled on it a

I've tried to order it twice online, and I tried to purchase it today at an xfinity store in person (where they had them on display). In all cases, the reps were unable to actually complete the order. Strange that you'd advertise something you're unable to actually provide.

On my basic subscription, I am getting FETV on channel 1095 on my primary box but, for some reason, it no longer shows up on my additional mini X1 boxes. Do I need to exchange these mini boxes for updated versions to get that channel back?

I can't connect my cellphone to my Xfinity router anymore. The cellphone finds the router, reports the strongest connection. When I ask to connect the progress bar moves but no connection ever happens. The router's administrative screen lists it as a connected device but offline. I made sure it has

I recently activated Hulu on my Flex device and subscribed through Xfinity billing to pay for it. When I attempt to go into "Apps & Subscriptions" on my device to cancel the Hulu subscription, nothing comes up. Hulu keeps telling me that I need to cancel it through Xfinity but I have been trying to

When I’m connected to WiFi, I am not receiving group texts that include one Android user. Additionally, I’m not receiving web-based texts (such as server alarm notifications) when there is an issue. However, when I disable WiFi and switch to cellular data, I receive all of these messages immediately

Two months ago I redeemed my reward for free Peacock Premium. I was told that as a Diamond Member I would receive it at no charge as long as I am an Xfinity customer. I am still getting billed for Peacock. Spoke to countless customer service reps and no one is able to rectify this. I get promises of

My MG8702 downstream light alternates between flashing blue and staying solid. This has been an issue for a while now. Motorola manual says it is attempting to channel bond. I have noticed when it is flashing, downstream channel 15 is "not locked." The internet also goes in and out every so often. B

Ordered two 14 pros which arrived yesterday. Activation of the first phone (mine) went smoothly once I received the email from xfinity that it's time to activate, which arrived about 1 hour after the phone was delivered. Started working on setting up my wife's phone later in the day, well after we g

I've been a Xfinity internet customer at this location for 11 years. Over the past few months, we have been experiencing brief internet connection losses several times a day. The losses last a few minutes then everything is working fine again. Our Internet Hardware: Motorola MB8611 Modem. Installed

Solved: I switched to Arris S33 and so far no issues with service or reboots. Still get occasional "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW. Dynamic Range Window violation" messages in the logs but modem keeps working. Update: Support has co