Adjust service

Hello, @yard62 thank you for taking time out of your day to create a post, you have contacted the right place for assistance with making changes to your account. I've seen when services are bundled and looking to remove/downgrade online or through the App, it normally will say to call in as changes can't be made. 

 

I can definitely help do an account review to find the service that works best for you, and since I will need to gather some information we don't want in our public conversation. When you have time, please send a direct message.

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

We appreciate you reaching out to us here on social media! Don’t forget you can always find more helpful information on the Xfinity Forum, including accepted answers to common questions. We recommend checking there for any questions you may have! https://forums.xfinity.com/