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Outside tower/box in yard looks like it was run over and is broken.
I recently purchased a home that i do not have your service at HOWEVER there is one of your green tower/cable boxes in the yard. It looks as though someone has run it over and it looks terrible. I need to have someone come repair or replace it. I have tried calling a million different times and I ge
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Customer Service
We got the same situation since this year. We used to watch Netflix so we know how much the data we used. However since this year, we stop to use Netflix and our data usage was even higher. We checked with Comcast's support and they only want to push
Unusually high data usage megathread
Jessie helpfully locked the thread pertaining to this for being "off topic" after merging all relevant threads into the irrelevant terabyte thread. I thought we should still have a place to discuss this ongoing problem. I took 20 pages of documentation into a store today and was told all they could
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Wish I'd seen this earlier, but I just had the tech come out for the same exact problem and after checking all the connections, he mentioned he had to replace a ground block. Not sure if that has anything to do with this connection, since from here i
mb8611 firmware
My Motorola mb8611 kept rebooting frequently as mentioned in other posts I found in this forum. I guess it may be related to firmware update, because a few times I logged into 192.168.100.1, I noticed a different firmware version. The device seemed coming with firmware version 8611-19.2.18. And some
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Where would I get a 3db attenuator? What type of splitter could I get? I was told not to use splitters. All my downstream levels are around 3 and 4 dBmV. I have an SBG8300 and I believe it MAY be going bad. My speeds are kind of all over and I wanted
increase upstream power
Arris says my upstream power is to low. It should be 45 to 50 and mine is 44 so they will not troubleshoot until it is corrected. They said my provider can correct this.
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Just stumbled across this forum. Having a similar issue with my MB8611 (if not identical - haven't compared exact log messages...). My home is 5 years old on a brand new street. Comcast infrastructure at the street is about 7 years old. Line to my ho
Motorola MB8611 - Internet dropping/reboot - SYNC Timing Synchronization failure and No Ranging Response received - T3 time-out
Solved: I switched to Arris S33 and so far no issues with service or reboots. Still get occasional "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW. Dynamic Range Window violation" messages in the logs but modem keeps working. Update: Support has co
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Hi Wanted to know what is being done about the RDK-03033 code that is still happening a month later? It is annoying and customers should not be dealing with it this long for what they pay. One rep tells me it is being worked on and when I call again
RDK-03033 Errors
About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what
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@user_a0ea76, I am so sorry, but the boxes aren't for sale. You aren't going to be able to clear that information because it would still be attached to that other account. My best recommendation at this time would be to go turn the box in at a local
Xi6 factory reset
I bought a Xi 6 cable box on the secondary market how can I factory reset it to get the previous owners info out of it so I can activate it.
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I would think that Comcast has the exact information, however I did notice that the many times when I was giving Comcast my identifier information, both over the phone and in their online application, Comcast did not as for the last 4 digits of my SS
My ACP is still not being applied to my account, even after 5 months
For 5 months I have been unsuccessful in getting Xfinity to apply my ACP benefit to my account. Every month I have to call customer service to get it applied. Every month they have to credit my account manually when I call and then they tell me everything is fine. Every month I get a new bill for $3
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I am having the same problem. I've tried 2 different Gateways and 2 different runs of coax with no change. I had one Xfinity technician visit and he installed a splitter to get my signal strength down to a acceptable level. I asked him about these ch
Intermittent connection failures
I have been having intermittent failures with my connection. I have troubleshooted by using the xfinity agent, restarted / reset the modem, etc. I have no splitters or amplifiers on the cable line. The modem is a SB8200. I logged into the admin console and I see a single downstream channel that has
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@XfinityAlex, unlike some other Comcast employees with whom I have corresponded on this problem, did NOT assume that the problem was all of my doing. He checked log files on Comcast's end and questioned why my password was showing up as being
Sending error 0x800CCC0F using Outlook/Microsoft 365 from both desktop and laptop machines
This inability to send emails has been happening on both my laptop and desktop machines for two days now. The POP3 interface is used. I can still receive emails. The error 0x800CCC0F "The connection to the server was interrupted" occurs within about 20 seconds of attempting to send an email. Both sy
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RE: Re: New XB7 gateway but no WiFi6 FYI - An XB7 user on the DSLReports Comcast forum is reporting that another new firmware update, "CGM4331COM_3.14p8s1_PROD_sey," has now been released. It hasn't been determined what this new update now fixes/a
Re: New XB7 gateway but no WiFi6
From: https://forums.xfinity.com/t5/Your-Home-Network/New-XB7-gateway-but-no-WiFi6/m-p/3330540 Due to the COVID-19 pandemic and nationwide work-at-home orders, the XB7 Gateways launched 4-6 weeks early with the following known issues: Wi-Fi 6 is confirmed disabled. Samsung devices may show as Wi-Fi
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I'm experiencing pixeling on more than just Bally channels. It happens almost daily on numerous channels, some from local signals and some from sat. signals. When you check for outages in your area there never seems to be a problem. When there is an
Tiling/pixelation issues
It seems Xfinity's signal with Bally Sports Sun is not coming through correctly for me. I have constant tiling and pixelation. I've been trying to watch Miami Heat and Florida Panther games through this awful pixelation while at the same time paying $200 a month for service...a technician came 2 wee
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This is like weatherscan, all over again. they just do these things, with no explanation, and I guess we just have to take it. From comcast's perspective, they must have a reason, even it's as petty/silly/strange as, say, because TCM is owned by War
WHY IS COMCAST CHANGING TURNER CLASSIC MOVIES TO SPORTS PACKAGE IN OCTOBER?
I just received a notice from Comcast that they are removing TCM, Turner Classic Movies, from all current packages and moving it to the SPORTS ENTERTAINMENT PACKAGE? What possible logic is there to that brilliant change? TCM is widely viewed by many Comcast subscribers on their regular packages--NOT
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On the 28th of April Synology emailed me it had lost connection to my NAS at 3:45am and after spending over an hour on the phone with Comcast I assumed my 6782 just gave out. Well, it's obvious now that Comcast broke it and I expect them to e
SBG6782-AC got a firmware update yesterday, can't load web interface
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
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Thanks for the update gotpizza. I have been trying to tell Comcast on the phone and via chat that I believed this to be the issue. Everyone has told me the account is setup correctly. Comcast now wants to come to the house today and replace all th
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot
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Accepted Solution
Xfinity support has informed me that only port 4 (marked with a thin red line) on the modem supports speeds of over a gigabit. If you have the 1.2 Gbps plan and you're not getting the full speed, make sure your ethernet cable is cat 6a or better, and
Slower speeds after Xfinity modem/router upgrade
My last Xfinity modem started causing error messages in my antivirus saying that Xfinity's certificates were expired. When I talked to an Xfinity representative regarding this, they said I needed a new modem. I thought this was strange, but I complied. I was charged for the replacement modem as a ne
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xFi Complete Added to Order by Dishonest Rep
I contacted Customer Support to replace a TV Box that was old and failing. When preparing the order for the new box the Rep made another change adding xFi Complete for $25/month. Something I didn't ask for and certainly don't want. Absolute dishonesty from that Rep! Not the first time a Rep has pull
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Customer Service
I got a call from Comcast and was told that the engineering team concluded that there are zero problems on their end. They are not supporting 3rd party email clients and do not have resources for supporting interfaces. The advice is to use Comcast's
SMTP server configuration for Apple mail (and related issue)
I use an Imac that was configured years ago to use Comcast for Apple mail. I have 3 Comcast email addresses using POP3 for incoming mail. 3 days ago suddenly (zero configuration changes, upgrades, etc.) my main email address started refusing to send mail. It does receive incoming mail. The other two
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Just tonight I've gotten the following error codes while the pixelation & freezing had been going on:XRE 00021XRE 03121XRE 03059XRE 03062Most of the text that comes with the codes says there is some problem on Comcast's end and to try again later.I d
Pixelation and freezing every evening on multiple channels
Every evening for over the last month, we've had horrible pixelation and freezing on a number of our HD channels (ABC, TBS, Discovery, etc., about 15 channels total). During the day, all channels are fine and our internet signal is never affected. It starts each day around 5:30p and lasts until arou
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@copper48 wrote: My email address is being used by someone else. I get pornography, political stuff, etc. I have been unable to get any help from Xfinity. The one time I actually managed to speak with someone in technical support there was a loud
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My email used by someone else
My email address is being used by someone else. I get pornography, political stuff, etc. I have been unable to get any help from Xfinity. The one time I actually managed to speak with someone in technical support there was a loud beep and he was gone
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