xFi Complete Added to Order by Dishonest Rep

I contacted Customer Support to replace a TV Box that was old and failing. When preparing the order for the new box the Rep made another change adding xFi Complete for $25/month. Something I didn't ask for and certainly don't want.

Absolute dishonesty from that Rep! Not the first time a Rep has pulled this type of thievery. They probably get bonuses for ripping off customers!!!

Time to take a closer look at HULU!

Responses

XfinityAirelle

Official Employee

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2.6K Messages

3 months ago

user_o5zy6x Hi there! We definitely understand how frustrating this is, and that’s absolutely not the experience we want you to have. You should never be signed up for a service you didn’t request, and we want to make this right.

We can remove xFi Complete from your account immediately and ensure there are no unexpected charges. If you haven’t already, you can also review your recent changes in the Xfinity app or your online account under Billing > View Bill Details to confirm everything looks correct.

Your trust is important to us, and we appreciate you bringing this to our attention. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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Customer Service

user_o5zy6x

xFi Complete Added to Order by Dishonest Rep

XfinityAirelle

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