My ACP is still not being applied to my account, even after 5 months

For 5 months I have been unsuccessful in getting Xfinity to apply my ACP benefit to my account.  Every month I have to call customer service to get it applied.  Every month they have to credit my account manually when I call and then they tell me everything is fine.  Every month I get a new bill for $30 and every month I repeat this same process.  I had none of these problems when I was with Verizon, thy were so much easier to deal with!  Here I get the run around every month.  I am tired of having to call every month and be on the phone for over an hour only to be told that the problem is finally fixed.  I have even reapplied for ACP and got a new application ID and have been told that the new ID has been applied and I won't be getting billed anymore.  I just got another bill today for 2 months more of service.  I am no longer able to spend this time on the phone being told by bottom rung support staff from the Philippines that "This time I got it fixed!"  Please give me higher level support from someone who knows what they are doing so I can finally be one with this billing nightmare.