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Damage from installation

Your technician broke a pipe cause leakage throughout our apartment and our kitchen ceiling collapsing.

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Damage to yard

Xfinity came out and dug a hole into my yard completely messed up my front yard. Will you guys plan on fixing this somehow?

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34

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Damage during installation

Hi, the workers are at my house installing the fiber and they broke my Invisible Fence about an hour ago. How do I file a claim?

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40

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Sewer Line Damage

When Comcast installed the fiber line this year, they bored through our sewer line. The estimate for repair is $11,500. Who do I email about this with the scope video and estimate? [Edited: "Personal Information"]

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80

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Cut irrigation line

Recently, Comcast replaced the cable feed from the distribution box to our home. This required trenching across our yard. Upon using our sprinklers for the first time this season, we found that they do not work. Testing voltage from the sprinkler zone controller to the sprinkler solenoids proves the

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169

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Fiber conduit installation damaged main sewer drain line

We recently found damage to our main sewer drain line cause when a fiber conduit was installed through our yard. Can you provide instructions for reporting this incident?

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74

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Damaged waterlines

Our neighborhood had fiber installed by Comcast and the contractors damaged our waterline when burying the cables. This has caused massive leakage and thousands of gallons water usage, even affecting our ability to use water in our home. How do we submit a damage claim for repair? Xfinity is not our

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63

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Repair lawn damage

[Edited: "Personal Information"] - Xfinity dug hole in my lawn and it grass needs to be replaced Robert [Edited: "Personal Information"]

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44

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report storm damage

My community has all wires placed underground. In my front yard, the green cone cover came off in the storm last night. I replaced it but I don't know if the wires will need service.

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57

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Reopen damage claim

It was open, he said it was fixed, it wasn’t. He came back and then was going to have another tech come but haven’t heard from anyone. It’s been 3 weeks. I’m also in need of a flex remote.

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60

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Damage Outlook Equipment

The green outdoor cable box is sinking.

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77

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damage cover plate

I need to talk to someone about an injury I endured due to dangerous sidewalk caused by an erroneously placed vault cover/CATV plate (Comcast). I first reported this incident in February 2024. Since then, Comcast has referred me to their subcontractor CableCom LLC, who then in turn referred me to ye

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90

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Answers to Cable Dig on Front

I am seeing guys painting lines of different color on my property as well as other 10+ houses on my street [Edit: Personal Information] for apparent soon-to-be dig to place cable unde my property. I never got any advance notices or warnings. I called Comcast yesterday and expected to hear from Resol

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69

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remove comcast box from property

there is a large comcast equipment box located where we are putting a driveway.

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44

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Transmission Line Block Property Access

I am looking for contact information or a recommendation for a next step.Access to my driveway by anything other than a low sedan is being blocked by a low hanging Comcast transmission line. I have been attempting to work through normal Comcast XFinity channels for over two months now and have made

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Thanks for reaching out, user_dxau0j. I'm sorry to hear about the damage caused to your yard during the cable drop bury project. Please send us a direct message, so we can enter a property damage ticket for our local team to investigate.   

 to the conversation: 

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Yard destroyed after buried cable

My yard is a complete disaster after Comcast came to bury my new cable line. There is even exposed water pipe on the side of my house where it looks like they hit the pipe while digging, tried to fix it, left it exposed overnight then came back the next day and threw a dead grass root on top of it t

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Move Guy Wire on Property

I no longer have service with Xfinity, however, they installed a guy wire in the middle of my driveway. I need to park a large vehicle in my driveway and need this guy wire moved. I am unable to reach anyone who can get me in contact with engineering to get this moved. Your customer service service

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55

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Tree Trimming on My Property

My tree was trimmed and mutilated while I was at work. Who do I contact about this issue?

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75

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exposed lines on my property

Hi. I have a comcast pedestal in my backyard. The lines running to 3 of my neighbors homes are above ground and located in an area that I want to landscape. How do I either get the pedestal removed, or at least get the 3 lines buried properly. I am not currently an xfinity customer. Any help you can

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210

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No Coax cable at property

Hi! I have signed up with Xfinity and have made first payments but there is no Coax cable going to my house, despite Xfinity confirming that my adresse has access to Xfinity services. Should I cancel my contract? Would I get my money back? Thanks for answering. Best wishes [Edited: "Personal Informa

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94

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