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Remove Overhead Lines
Hi, I would to submit a request to remove the overhead lines on a property I own as the two dwelling structures on the property will be demolished.
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Customer Service
Thank for your answer. This is abnormal issue which virtual assistance is hard to understand the problem. 1) my property did not use this cable line for service, 2) the line goes to my neighbor property 3) i did not know it is still in service nor no
Comcast cable line is sagging across my yard
Hi Comcast Customer Service, The comcast line, going from pole to my neighbor property, is sagging as it crosses my backyard. The cable line are now approximately 3 feet off the ground. my property did not use this cable for service. Could you tell me how to report the issue and ask Comcast to fix i
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Need Improved Communication
My yard has been flagged, spray painted holes dug and left a mess since Oct. No flyer or letter to let you know what is happening, expected timeline, expectation for property to be returned to original state or what happens if there is damage etc. I just keep getting more flags and more paint and ha
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Customer Service
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Comcast wants to dig up my new lawn... [Edited]
So this Comcast contractor starts banging on my door at 8:00 in the morning saying he's going to run a cable from the pedestal which is on one side of my property...across my front yard and driveway down to another's customer's house. I immediately said "I refuse" and he threatened me saying "well t
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Customer Service
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Need to move Tap on my property to a different location - Need to extend driveway
I am very frustrated. I have been trying to get someone to come out to move the Comcast Tap (Green connection box) to a different location as I need to extend my driveway and it's in the way. I called about a month ago and set up an appointment for last Sunday 12/1. The Xfinity contractor that came
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Customer Service
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Yard damage near my newly built house by comcast
Hi team, we recently moved to our new home in gallatin, I don’t use Comcast anymore but someone dug big hole infront and left a pipe out . Didn’t expect Comcast be this careless about this. Can someone please assist on this
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Customer Service
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Modem damaged while xfinity repairing service outage
There was a sizable internet/tv service outage in our area Saturday evening that lasted for 5+ hours, affecting at least several hundred customers. Our customer owned voice/data modem was working fine before the outage and even during the outage it was functional/user interface accessible but didn’t
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Customer Service
Hi there, @user_50c2c4, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you experienced some property damage after a cable was buried. We can certainly assist you with that request. To get started, please
Damage to property after neighbor had cable buried
My neighbors had their internet cable buried and the digging damaged a stone wall in my yard. How do I proceed with making a claim?
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Thanks for posting on our community forums for assistance, user_126ljl. I'm sincerely sorry to hear about the damage to your property and the delay in resolution. This is not the experience we would like you to have, and I'd like to help get this res
PROPERTY DAMAGE BY XFINITY
I have an easement from xfinity on the front of my property. About a month and a half ago, contracts showed up unannounced and destroyed my front lawn, left hazardous ground level boxes opened that are still not safely secured and even left cables everywhere after work that I had to personally pick
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Hello user_k4alx6 thank you so much for following up on your initial post. As we did not hear from you 1-1, we cannot provide any additional details at this time. We'd love to look into this for you further and provide any additional solutions possi
Reimbursement for property damage expense caused by Comcast/Xfinity contractor
Several months ago a contractor working for Xfinity installing fiber cable caused damage to previously installed fiber belonging to a different provider. Damage required multiple holes to be dug in my yard. Contractor eventually agreed to compensate for repair of the yard damage. I requested compens
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Thanks for reaching out, user_2l09v4. I'm so sorry you haven't heard anything about your property damage claim. I'd be more than happy to look into this for you. In order to get started can you, please send us a direct chat message with your full na
Property damage
I need to file a property damage claim. After spending a great deal of time on the phone, I have spoken to representatives and have been given a claim number but no one has reached out to me to investigate anything. I have a $9000 bill that I need to get reimbursed.
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Need to know if I have a POE filter on my cable connection already on my property
Just moved into a condo and I don't have access to the cable infrastructure to see if I have a POE filter on my cables for a MOCA setup. Can someone at Comcast tell me? And if not, I want to get a POE filter installed.
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Customer Service
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protection plan taken off iphone without permission then suffer damage
Why, I’m calling them for more than 4 hours no one is able to fix it
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Plan
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protection plan taken off iphone without permission then suffer damage
Upon upgrading my phone to iphone 14 pro max in store we informed staff that everything was to remain the same except for the physical phone. It took well over 2 hours to complete the transfer. I had a Iphone mx so way less tech then the upgrade. I have been a customer over 6 years. I walked into th
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Plan
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Lines Rerun
I am on the board of my HOA. On HOA property is an Xfinity box with multiple cables running to homes. There was a tree near the box and over time it encompassed the wires so that they ran through a root. We have had the tree removed and would like to have the stump removed as well. However, our tree
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Customer Service
Hello there. I am writing because we have an existing cyclone fence on our property and we are going to extend it back to the edge of our property line. We checked with the City of Minnetonka, where we live, and this is approved. However, when I look
Property Easement
I would like to get the TV utility easement on my property moved like 2 feet in order to pour concrete on the side of my house and it be out of the way in a soon to be high traffic area. RV trailer and or other utility trailers getting backed in and out.
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*URGENT MATTER* Xfinity Contractors damaged my septic tank while burying line.
It has now been eight days since the contractors caused damage to the septic tank, and no one has returned to address the issue or taken any responsibility for it. This repair is required immediately. Beyond the obvious health and sanitation concerns, this situation poses a significant safety hazard
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Customer Service
That option does not work, pencil paper, Xfinity Support. My address is [Edited: "Personal Information"] Name on account is [Edited: "Personal Information"]. Besides green box movement i want cable from install at [Edited: "Personal Information"] run
Utility box on property
Hello, I have a question about a Comcast utility box on the corner of my property and don’t see that it is listed as an easement on my survey or deed and title paperwork. Is there someone I can speak to about this? Looking to have a fence put in around yard asap. Thank you.
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user_tqu722 thank you for using the Community Forums page to reach out to us. To make sure I am understanding correctly, you would like to relocate an easement on your property due to changes in the property line?
Moving an easement
Hello - the lot lines within my property are being moved slightly and I need a contact to review & sign off on the new plat due to the Comcast easement needing to be moved. How can I find the right contact person / number? I am located in Oak Brook, IL.
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@user_qoomhy I am sorry for how your experience has been. What property was damaged?
XfinityDena
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10 months ago
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Property damage (esim)
The xfinity process or associate deleted my travel esim when activating xfinity mobile through a physical sim card. I would like a bill credit for the value of the deleted esim. There was never any communication that my property would be destroyed in the process.
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