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@user_a05f20 If the trees are in the public alley and not part of your property, as in a tree on your property hangs over into the public alley and then into the lines, it would be your responsibility to take care of the tree trimming. Howeve
Trees growing into phone/cable lines
There are trees and branches growing into the utility lines in the public alley behind my house. I contacted the power company, and they said they are your lines and will therefore not trim anything. I can provide photos as well. Who can I contact to trim and/or remove these trees? If the branches s
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Utility box
Are the green utility boxes able to be relocated? I have one on my property and I would like to move my fence.
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Customer Service
xfinity was digging by the corner of our property and now we have a water line leak. Who do i call for repairs?
How to report property damage by Comcast
The Comcast cable from street to back of home has damaged sprinkler system cutting water lines with equipment that dig under ground to lay cables. How can I get reimbursed for repairs?
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Serviceability - Next Step
We purchased the property located at [Edited: "Personal Information"] approx. 3 months ago. We had a locate performed last week and found a comcast/xfinity green box and a line running through the property to the neighbor's property. We show no easement for this line and would like to know what our
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Customer Service
low hanging line-follow up
I submitted a ticket on Monday regarding a low hanging line at my property that's impeding construction. I have not heard anything back.
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Customer Service
Hi Rcdenn. How did they contact you before? We do not hav any contact with property bulk management team.
Unresolved issue in reference to my monthly bill
I need to get in contact with the manager of priority bulk, Dan. I was given his name by supervisor, Robin. please have him or someone comparable to his management level contact me ASAP! I will provide my phone contact upon receiving an e-mail response. Thank you, R.[Edited: "Personal Information"]
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Utility Cables Tangled in Tree
I noticed Cables tangled in tree. Location; [Edited: "Personal Information"] East side of property on utilities easement
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Customer Service
Thank you, Jody. May I ask where on the property the box is? Also, can I have a good phone number and email address for you?
Connection box
I would like to have a connection box put below surface level. It was like that when I moved in and was quickly changed to above ground soon after I moved into my house. I will be putting in a driveway to park a travel trailer at my house and the plastic box is in the way.
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Pedestal Repair
Hi There, I have a green cable pedestal on my property that is damaged/leaning. I would like the pedestal replaced, and at the same time I would appreciate if they can bury it so that I have better access to my property. Has anyone successfully had a pedestal buried? Thanks
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Customer Service
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Trees grown into Comcast utilities
Trees have grown into Comcast utilities on the property of a senior citizen. 27173 van born road Taylor Michigan. Pictures available upon request.
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Customer Service
there is a coax outlet on the property which the technician saw but was unable to run cable from the outlet to my apartment
Coax cable connection
Requested install of Xfinity modem , technician needed to run coax cable to the apartment but was not able to. Requesting support for follow up appointment to get apartment connected. Thanks
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Complaint: loss of internet service due to subcontractor negligence
I was awaken this morning at 7:00 am by a CableCom subcontractor for Xfinity asking if he could look around my property to locate a couple of amplifiers he was supposed to replace. They were not located on my property but he continued to walk my neighborhood searching for them. By 10:00 am my intern
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Customer Service
I was trding in my old phone to get a promo of $800 towards a new one sent my tradein phone in which is in perfect condition 2 weeks later i get it back in the mail that says it is ineligable due to damage there is no damage on the phone what so ever
Trade In Complaint- Would Appreciate Any Help
Went to store 7/22 to upgrade during this latest iPhone promotion. The sales associate evaluated my trade in device and based on model and condition (my phone was in perfect condition and to be safe i took photos and a video of the phone turning on just before going to the store) assured me i would
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Need above ground temporary line at residence
There will be major excavation at our property for a pool installation and I need above ground temporary line at my residence. Thank you.
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Customer Service
@user_p61khu still no update since May 8th despite reporting as safety hazard and having an injury on my property directly related to dangling wire.
Drop bury
Xfinity won’t bury my line even though it was reported as a safety issue. Already had one child get hurt, it’s been 20+ days and the utilities are marked. They keep closing the case.
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New construction
Hi, I want to get someone to run the cable from the xfinity box near my property to inside my home. It's new construction. Can I get some help from the new construction team on this?
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Customer Service
@user_fa7a76 That's an excellent question. Easement rights are a public utility right-of-way that helps Comcast maintain its equipment. In areas where Comcast has overhead cable lines, the space for the lines is rented from the public utility. If you
Easement waiver Broward county
Who do I need to contact in Comcast to get an easement waiver signed? The City of Weston requires the form and the contact they provided at Comcast is not responding. I have the form filled out; I just a signature from a Comcast authorized employee. thanks
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Constant outage
There are constant outages at my property and I never seem to see a credit from you for the inconvenience. I am rethinking my provider.
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Customer Service
Lysol spray will damage the finish of the XR11 style remote controls. I would recommend a wipe instead
aviator409
commented
6 years ago
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How to clean my comcast remote,
concerned re corona virus on my remote, how do i keep the remote clean? what can I use? can I spray it?
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