Just had a storm that snapped the cable line from the pole to my house. Made an appointment using the online tool but I think it is a general trouble shooting ticket. I want to make sure they know they will need to rerun the service line.

I had a tech come out and unfortunately put his foot through my ceiling in my garage. How do I go about getting compensation for the repair? He acknowledged it. So did his supervisor. But we never were told how to go about reporting it.

[Edited: Personal Information] Our line was cut by a team working on our place today

Hello, At the beginning of the year a tech installed the new Xfinity aerial fiber on our street to my house. At the time the singular tech did a "temp" job and just ran it from one pole to another then across the fence on our property side. I would like to have someone come out to have it buried if

Hello, Someone was out last week to bury the fiber optic wire that an xfinity technician had ran. They damaged an irrigation line in my yard and said they would come back in the morning to repair it. They never came back to fix it. How do I get a hold of them?

regarding damage done to my property bill underground cable contractor, the way the new cable line $hooked up to the outside box and why my bill is $300 instead of what I was paying prior to the outage that occurred in my area due to transformer explosion that damaged cable lines in my neighbor. The

Hello, An Xfinity technician recently connected service to a neighboring property using equipment located in my backyard. The orange cable has been left exposed across the lawn, and the utility pedestal is open, leaning, and poorly secured. This installation appears unfinished and creates a trip haz

The plastic housing is cracked/broken on my mothers property with an pedastal owned by xfinity and has been this way for several months. I have attempted to contact support multiple times without success. This pedestal is in the public right-of-way and poses a safety hazard with all of the cables ex

Techs came out to run a new line under ground. Nothing was scheduled and no notification the work was going to be completed. They ran the line fine. However, when they blew the concrete up. To run the line under the sidewalk. They blew it far too much. Now the concrete is 1 to 1 1/2 inches higher th

I am writing to request assistance with a physical cable line that is currently crossing over my private property. I am a resident of San Francisco, and I am currently in the process of renovating my backyard. During the planning phase, I discovered that an existing Xfinity cable line is routed acro

To whom it may concern, I was informed around 12 PM EST on the date of 1/8/2024, that well pipes have been damaged and severed. I've had standing water a bit after the technician left but however I stood in my backyard on Friday (January 5th, 2024) and saw water spouting out of the ground near the w

Hey everyone, first time poster here. Never thought I'd be writing on a forum like this, but after dealing with my Xfinity issues since January, here I am. It's been a real struggle. We've been dealing with our service constantly freezing or just dropping out completely. It's affecting everything—my

We bought a house that has a drop line that’s only about 8 feet off the ground, which is too low for our purposes. This is not at our home address associated with the account. How do we go about getting a technician out to fix this?

tree on main cable line up from 2198 eastbrook road toward new castle pa. Getting channel error modem since tree fell on lines wind makes t3 sync and drops

Why can't Xfinity repair open wires in cable junction boxes located near the street? We have been trying for months to have Xfinity fix a box that someone ran over leaving exposed wiring and splitters.

Good morning We recently bought our house. The green metal Comcast cable box is located about 6 inches from the edge of the driveway. Clearly, prior residents struck it with a vehicle. It is heavily damaged, cracked open and falling over. It's an eyesore and I'm worried about damage to the cables in

I’ve been dealing with terrible inconsistent internet for months now. Xfinity chat said I need to get a tech out, 1st tech comes out and says the line from the house to the utility pole needs to be replaced but he can’t do it because the next door neighbor isn’t home. I coordinate the next visit to

After having a sewer back up it was discovered that Comcast has run their under ground lines through my sewer causing there to be minimal drainage. I had to pay a plumber $812 to run a camera down the drain and jet debris stuck on the cable line running through my sewer pipe. I was finally able to g

There is a pedestal in my neighbors yard that has been repeatedly run over with all of the insides hanging out in their yard getting rained on every day. I’ve had network instability all week at different times of the day, and I believe the issue is stemming from damage to your equipment in my neigh