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Xfinity Support
I need to file a damage claim due to incorrect cable bond/grounding.
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Customer Service
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In person house visit
We want someone to come assess our property which is over 300 feet from the Internet access point
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Customer Service
The local crew manager said that an employee or employees had visited the property (all private condominium grounds) to scout things out, but the property manager had not received any information regarding proposed path. Per the manager the planned
Map or route for Cable Bury
Is it possible to get a diagram/map for a planned cable bury? This information was requested by the property manager in a townhouse complex where the hub is 240 ft from the townhouse unit. Thanks.
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As directed, I contacted Xfinity Support again regarding the property damage caused by your technician on December 1st. Unfortunately, this resulted in an additional three hours of time spent with no resolution. Despite the fact that I have an exist
File a complaint- please address asap
During an Xfinity internet installation, an Xfinity employee caused significant property damage to our home, including a large hole in the structure. Comcast/Xfinity acknowledged responsibility for the damage and stated that reimbursement would be issued upon receipt of the repair invoice, which was
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damaged cable box
To report a damaged cable box outside my property, at the corner of my property I need to report a damaged cable box outside my property. I live at [Edited: "Personal Information"], United States The box is on my property, it was somehow damaged and needs to be replaced. The landscapers of my commun
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Customer Service
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Downed cable line
I have a downed cable line on my property and on the street. how do I report it?
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Customer Service
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Bury lines
Can we please get the box one our property covered and the neighbors lines buried?? It’s been months
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Customer Service
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Release of Grant of Easement
Can someone contact me about getting a release to a Grant of Easement for property that is being sold.
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Customer Service
Transfer account ownership
I'm moving out of my old property and I'd like to transfer ownership of my account to my ex.
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Sign-In and Account Management
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Technician Privacy Violation
I had a technician on my property trespassing into a private area that he was not authorized to be in. More than that, he was caught on my security discussing details about my property and my tenant with a neighbor who has been harassing my tenants. I had a case open and was told someone would get b
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Customer Service
@zip21222 I'll try it out later, thanks. Hopefully I didn't damage the coax cable.
I can't establish a connection with Moca adapter
I have an Xb7 Modem. My moca adapter is receiving power but its not connecting to the modem. I have no clue what else to do.
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Easement information
I am trying to find information regarding an easement with Comcast about a utility pole on my neighbor's property. Comcast keeps seeking access to the pole from my property because the neighbor blocked the access to the pole on their property with a gazebo. I searched through my title report documen
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Customer Service
@XfinityAbbie on the east side, 4’ from the property line with my neighbors side yard. [Edited: "Personal Information"]
Connection box
I would like to have a connection box put below surface level. It was like that when I moved in and was quickly changed to above ground soon after I moved into my house. I will be putting in a driveway to park a travel trailer at my house and the plastic box is in the way.
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user_j9qow6 Hello! Thank you for reaching out via our Xfinity Community Forums and letting us know about the damaged Xfinity node in your area. I can certainly help get this information to the right team. To get the process started, could you please
Damaged Utility Box
Hello. There is a damaged xfinity utility box on a commercial property. how do i report service?
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I have a low wire across my property and its also across a busy street in front of my house
How do I report a downed line?
A limb from a tree on my property has taken down an exterior communications line from a nearby utility pole. How do I report this issue? Note that this has not affected my service. Also, I have no idea what company owns this line.
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Frankly, anyone should be able to report damage without having an account with you.
Damaged Green Utility Box
I am looking to have the service box at the end of my driveway repaired. It is bent over & the cover can come off. Wires are exposed at the bottom. We have been having issues with our internet as well, so I'm wondering if wires in it are damaged. What is the direct line of communication to coordinat
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@XfinityMikeB no damage and yes there is a splitter that the xfinity technician installed
Very slow X1 box response
Since installation, using Xfinity via the X1 box is excruciatingly slow. Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Then, trying to select anything forces you to wait a few seconds for a button click on the remote before it actually happens on the scr
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Relocating an underground comcast cable
I have an detached garage being added to my property and need the comcast cable moved before they excavate. Thx
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Customer Service
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cancellation
I need to cancel my subscription for home internet on property address [Edited: "Personal Information"]. Please make this effective immediately.
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Customer Service
Box in my front yard is damage and need to be fixed.
user_2p2yvo
commented
10 months ago
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Utility box in yard
Out utility box is in need of replacement
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