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status is “under investigation and the cause is “Network Damage”. What exactly does Network Damage mean?
My Internet Is Down, But My Neighbors' Isn't! Hi everyone, I'm having a frustrating issue with my internet service. The official outage map shows no problems, but my internet has been completely out. The strange part is that my neighbors who also have the same provider, still have their internet wor
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Customer Service
That option does not work, pencil paper, Xfinity Support. My address is [Edited: "Personal Information"] Name on account is [Edited: "Personal Information"]. Besides green box movement i want cable from install at [Edited: "Personal Information"] run
Utility box on property
Hello, I have a question about a Comcast utility box on the corner of my property and don’t see that it is listed as an easement on my survey or deed and title paperwork. Is there someone I can speak to about this? Looking to have a fence put in around yard asap. Thank you.
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*URGENT MATTER* Xfinity Contractors damaged my septic tank while burying line.
It has now been eight days since the contractors caused damage to the septic tank, and no one has returned to address the issue or taken any responsibility for it. This repair is required immediately. Beyond the obvious health and sanitation concerns, this situation poses a significant safety hazard
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Customer Service
user_tqu722 thank you for using the Community Forums page to reach out to us. To make sure I am understanding correctly, you would like to relocate an easement on your property due to changes in the property line?
Moving an easement
Hello - the lot lines within my property are being moved slightly and I need a contact to review & sign off on the new plat due to the Comcast easement needing to be moved. How can I find the right contact person / number? I am located in Oak Brook, IL.
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@user_e8v612, Thanks for the update. To clarify are you a homeowner or tenant? Are you an employee of the property condo community? Was there a reason you were reaching out for this information instead of the Property Manager?
Map or route for Cable Bury
Is it possible to get a diagram/map for a planned cable bury? This information was requested by the property manager in a townhouse complex where the hub is 240 ft from the townhouse unit. Thanks.
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Bad Faith Appointments
[Edited: "Personal Information"]- Damage Claim. I was contacted by Xfinity employee Hannah ,[Edited: "Personal Information"]. She scheduled appointment for a Supervisor to meet me in at my address with the installation crew who installed the service line drop along the side of my weight bearing pati
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Customer Service
Hi @DirtheadTom ! Any easement that may exist on any property is always noted on the title report for that property. The title report is provided to the property owner at the time of the purchase by the title company. Please let me know if this helps
Property Easement
I would like to get the TV utility easement on my property moved like 2 feet in order to pour concrete on the side of my house and it be out of the way in a soon to be high traffic area. RV trailer and or other utility trailers getting backed in and out.
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Thanks for reaching out to us, as a property owner and an Xfinity customer myself I would not be happy if and Xfinity cable line that was buried caused damage to my sewer line. I'll be happy to get a damaged complaint ticket opened up so one of our
Underground cable damage
A few months ago Comcast replaced an underground cable to our condo. Our plumber on trying to fix a were line issue discovered that the Comcast cable severed the sewer line.
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Broken utility box
I have a damage utility box next to my driveway that has been damage during winter storm this year. I have open a complaint ticket but was closed a day later. Does xfinity support and make repair to this box? Your ticket [Edited: PII] for your Damage complaint has been completed successfully. There'
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Customer Service
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XFINITY Service Technicians
XFINITY Service Technicians drove on my property and damaged my yard. Please advise the protocols for reimbursement. Thank you.
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Customer Service
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Xfinity Support
I bought property in Vancouver, WA. Ready to build a house. There is an xfinity pole on my property and is in the way to build my house. I've contacted xfinity more than 8 times already, paid approx. $450 for pole removal. I was promised 3 times that the xfinity team would meet me at the property at
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Customer Service
user_a6idiy, besides the board of directors, is there any way for you to contact the property owner? They should be able to let you know who is responsible for the property and/or who is making the payments. That would likely be the contact point.&nb
Account Manager
I have been trying to get Wifi installed for a Pool area in my Apartment complex. I have called in several times over the last month and spent about 9-10 hours on the phone. I am getting the run around. No one has been able to help me. I am part of the Board of Directors. Our bulk contract states th
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@user_e8v612, There should have been a project manager that was assigned to this and should have provided contact information to the property manager when the project was approved. Did they not have someone reach out to them or show up on property? I
Map or route for Cable Bury
Is it possible to get a diagram/map for a planned cable bury? This information was requested by the property manager in a townhouse complex where the hub is 240 ft from the townhouse unit. Thanks.
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Yes, I'm aware of that. There is a 10'-0" P.U.E. easement that runs on the south property line. I am just needing a letter that says that you don't have any utility running through that easement. The pool will be 5'-0" off of the property line. Than
Public Utilities Easement Letter
I'm looking to build a pool and the city is requiring a Public Utilities Easement letter from comcast. How do I contact someone for that information?
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@XfinityLinda Yes, they are back up but it seems to always be the same spot on the outage map that is where the damage is. There have been reports of vandals doing damage and how do you stop that?
Support
I have had my Xfinity services go out 2 times in the last week and the outage map shows the same location is out again. Why can’t this be fixed and stay fixed
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Consent to construction of a fence
I am applying for a building permit to erect a fence on a portion of my property that is encumbered by an Xfinity utility easement. I need to know who to contact at Xfinity to obtain a release. My property is located in Lake Clarke Shores Florida in Palm Beach County.
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Customer Service
Ah, okay. @user_046a97 May I ask if you happen to have an account with us? After researching this further, normally this would fall under Easement rights which are a public utility right-of-way that helps Comcast maintain its equipment. In are
Cable installation
Cable being on installed on my property without my permission by subcontractors.
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Low hanging cabile
Hello. There's a low hanging cable in front of our property [Edited: "Personal Information"] We are building a church on this property. Currently there is no building at this property and no Xfinity service. I can be reached at [Edited: "Personal Information"] for more details
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Customer Service
Hello there. I am writing because we have an existing cyclone fence on our property and we are going to extend it back to the edge of our property line. We checked with the City of Minnetonka, where we live, and this is approved. However, when I look
user_d65d5c
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Property Easement
I would like to get the TV utility easement on my property moved like 2 feet in order to pour concrete on the side of my house and it be out of the way in a soon to be high traffic area. RV trailer and or other utility trailers getting backed in and out.
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