We have an underground cable from the pole to the back of our building and we have a tree near where the underground cable line runs. The tree was hit by lightening during a bad storm on Sunday evening July 14th, the lightening went down the tree and hit the cable line due to a improperly grounded c

A low hanging cable line was caught by a truck and tore the side of my chimney off. How do I file a damage claim

There is a damaged telecom pedestal with exposed wires on our property. We are working with Public Works to install new street frontage (i.e. sidewalks, etc) and have been told that this is the property owner's problem to resolve. Moreover, this is a dangerous situation that must be addressed as soo

we canceled Xfinity service, and with no notice a technician came out and damage the box and the line that runs from the street into our house and then left the wires exposed.

Yo xfinity people, how do I get a service person out to deal with this cable hub missing a top? I put in a generic service request ticket more than a month ago and someone came out and looked at it, but, unsurprisingly, there's been no follow up. While this is a hilariously naive thing to say, the t

Hello, Back in winter xifintiy installed a box in front of my house but the heavy equipment digger cracked my sidewalk, looking for xfinity to handle repair. Used online chat they scheduled a tech to come 4/19 but i dont think they understood it not a internet issue but a damage report

My sprinkler system was damaged over two weeks ago and I can not get anyone to help me. They all tell me someone will be out the next day and no one shows up. Terrible customer service.

My neighbor got a fence installed and now my Internet don’t work. I’m pretty sure they hit the cable line. I’ve tried everything else.

Good Morning, I had to have my waterline repaired in my yard. The plumber that performed the repair identified that the grounding rod of Comcast's telecom cabinet was the cause of the leak. When it was being installed it struck my waterline, damaging it. I am wanting to be compensated for the cost o

It was hit by a car, there is damage inside and the cover is completely broken. The internet went out, but somone applied a temporary fix, bow the internet is slow. Needs repair.

I have been a customer of Xfinity for less than 6 months, and I have never known any reliable service. I have dozens of text messages and screenshots from the outage map of almost daily outages. I also want to mention that there have been numerous outages and interruptions to my service where I did

Before you tell me to click on a dang chat button in the upper right, there isnt one. So let's move on to some helpful support. I had my internet for 2 weeks, yes that is right 2 weeks, before my house caught on fire due to your cable box. My internet was not working, I tried the assistant to no ava

Hello, when your technician, Noel, was out here on May 3, 2026 he accidently stepped through the ceiling when he was in the attic, causing the drywall in the ceiling to break and cave in a little bit. He said he reported it to his supervisor, Juan, who I spoke to on May 3rd, at 6:42pm he called me a

I have Xfinity internet at [Edited: "Personal Information”]. My account number is [Edited: "Personal Information”]. There is an abandoned telecommunications cable on my property. There is multiple loose coaxial cables and PPC splice/connectivity hardware. I need the lines identified and removed or l

The Comcast/Xfinity utility pedestal in front of my property has been knocked over and the enclosure is damaged/open. It was already in this damaged condition before I moved into the house, and I would like to have it repaired or replaced. Please create a maintenance work order to inspect and repair

Purchased a new home, moved in, and ordered install of xfinity service in January of 2025. I’ve since had two service calls to report damage, with the most recent one being Sunday, July 8, 2025, at 8 am with Michael to report damages. I’ve still not received a call, email, or any correspondence from

Hello, last December xfinity had a contractor dig a pit in my yard to gain access to the utility box in my property. They had a guy waist deep in this thing and I advised the foreman that I have inground sprinklers. He said they would re-lay the grass they peeled back and that they have sprinkler pa

My community has all wires placed underground. In my front yard, the green cone cover came off in the storm last night. I replaced it but I don't know if the wires will need service.

It was open, he said it was fixed, it wasn’t. He came back and then was going to have another tech come but haven’t heard from anyone. It’s been 3 weeks. I’m also in need of a flex remote.

I need to talk to someone about an injury I endured due to dangerous sidewalk caused by an erroneously placed vault cover/CATV plate (Comcast). I first reported this incident in February 2024. Since then, Comcast has referred me to their subcontractor CableCom LLC, who then in turn referred me to ye