We bought a house that has a drop line that’s only about 8 feet off the ground, which is too low for our purposes. This is not at our home address associated with the account. How do we go about getting a technician out to fix this?

After having a sewer back up it was discovered that Comcast has run their under ground lines through my sewer causing there to be minimal drainage. I had to pay a plumber $812 to run a camera down the drain and jet debris stuck on the cable line running through my sewer pipe. I was finally able to g

There is a pedestal in my neighbors yard that has been repeatedly run over with all of the insides hanging out in their yard getting rained on every day. I’ve had network instability all week at different times of the day, and I believe the issue is stemming from damage to your equipment in my neigh

Hi, I would like to set up an additional router on my property. I already have the two coaxial cables (i don’t know how it’s called). The pods won’t work to my purpose in this house - I have 8 bedrooms and over 3600ft of space and 2 floors. how could I do that? Can I hire this over the app? I could

MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do

There is a damaged Comcast/Xfinity utility yard box located at or near [Edited: "Personal Information"] that needs to be replaced as soon as possible. The box is physically damaged and has exposed wiring, creating a potential safety hazard, particularly for children in the area. The damaged conditio

I am writing this here because standard phone support has run me in circles for over a month, and I need an empowered corporate manager or the damage claims team to handle this. The Issue: 4–5 weeks ago, an Xfinity technician came out to install our internet. During the process, they got the cable s

After installation of new underground lines in our yard, our mailbox is now unstable/ wobbly. The lines and new underground box were installed directly beneath our mailbox (like 2 inches away). During the winter the ground was frozen solid, but now after the digging work and the ground thawing, the

We live on base and the lawn company cut our internet line. Apparently there was a two foot section near the box between the yards that was exposed above ground. I called Xfinity and they said they could not send a tech until June 18th. I work from home and this was unacceptable. I was able to conne

Subject: Damage to Sprinkler System and Unresolved Billing Issue [Edited: Personal information] To: -Xfinity Customer Service, I am writing to formally address a serious issue caused by your team when they buried a cable on our property. During the installation, they damaged our sprinkler system, wh

On July 12, 2024 we lost Comcast service as a result of a lightning strike (we did not lose electricity). Support opened ticket [Edited: "Personal Information"] and sent a technician who checked all Comcast equipment, splitters and outside lines. He told us another tech will be out 7/13/24 to replac

I have a damaged utility box that someone has run over and the wires are exposed. I reported it on the Xfinity app and got a message that I would be receiving a email about a solution. I’m concerned of further damage to the wires and possible injury. Don’t know where to get a cover or how to go abou

Deborah [Edited: "Personal Information"] account [Edited: "Personal Information"] xfinity ticket for damage report [Edited: "Personal Information"] reported Dec 11 2023 damage to sewer line when Xfinity dig for fibre optic. I have pictures of broken sewer line in three areas with the fiber optic cab

During an Xfinity internet installation, an Xfinity employee caused significant property damage to our home, including a large hole in the structure. Comcast/Xfinity acknowledged responsibility for the damage and stated that reimbursement would be issued upon receipt of the repair invoice, which was

Today's Comcast technician while attempting to replace my internet cable on the exterior side of my house carelessly yanked a cable that was sitting in between shingles above my front door, damaging those shingles. When I called him out, his excuse was that he didn't have a ladder short enough to ge