Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (4.7K)
The property is vacant.
Can't get a response to my cancellation request
I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.
Question
Closed
Xfinity Support
I bought property in Vancouver, WA. Ready to build a house. There is an xfinity pole on my property and is in the way to build my house. I've contacted xfinity more than 8 times already, paid approx. $450 for pole removal. I was promised 3 times that the xfinity team would meet me at the property at
Question
•
Customer Service
@XfinityLinda Yes, they are back up but it seems to always be the same spot on the outage map that is where the damage is. There have been reports of vandals doing damage and how do you stop that?
Support
I have had my Xfinity services go out 2 times in the last week and the outage map shows the same location is out again. Why can’t this be fixed and stay fixed
Question
user_a6idiy, besides the board of directors, is there any way for you to contact the property owner? They should be able to let you know who is responsible for the property and/or who is making the payments. That would likely be the contact point.&nb
Account Manager
I have been trying to get Wifi installed for a Pool area in my Apartment complex. I have called in several times over the last month and spent about 9-10 hours on the phone. I am getting the run around. No one has been able to help me. I am part of the Board of Directors. Our bulk contract states th
Question
Yes, I'm aware of that. There is a 10'-0" P.U.E. easement that runs on the south property line. I am just needing a letter that says that you don't have any utility running through that easement. The pool will be 5'-0" off of the property line. Than
Public Utilities Easement Letter
I'm looking to build a pool and the city is requiring a Public Utilities Easement letter from comcast. How do I contact someone for that information?
Question
Ah, okay. @user_046a97 May I ask if you happen to have an account with us? After researching this further, normally this would fall under Easement rights which are a public utility right-of-way that helps Comcast maintain its equipment. In are
Cable installation
Cable being on installed on my property without my permission by subcontractors.
Question
Consent to construction of a fence
I am applying for a building permit to erect a fence on a portion of my property that is encumbered by an Xfinity utility easement. I need to know who to contact at Xfinity to obtain a release. My property is located in Lake Clarke Shores Florida in Palm Beach County.
Question
•
Customer Service
user_1q095y, Hi there! Thanks for taking the time out of your day to visit our forums page for help with the digging on the property without notice. As a customer myself, I can understand the cause of concern. You've come to the right place to have t
Unauthorized contractor digging on my property.
I used to have Xfinity internet, but cancelled the service weeks ago and turned in all my equipment. Without notice or request, a Xfinity contractor showed up today and started digging a new line in my yard. I have no idea why. He cut my neighbor's fiber optic line as a result. The contractor appare
Question
Closed
Downed Wire at Rental Property w/no Active Xfinity Account - Reported but Not Removed
I reported several downed cable wires at [Edited - Privacy], the neighbors on both sides, and a neighbor in the back. Confirmation ticket is [Edited - Privacy]. The ticket was placed around April 10, 2024, but Xfinity has not taken any action. These cables are close to the ground and/or resting on t
Question
•
Customer Service
Closed
Low hanging cabile
Hello. There's a low hanging cable in front of our property [Edited: "Personal Information"] We are building a church on this property. Currently there is no building at this property and no Xfinity service. I can be reached at [Edited: "Personal Information"] for more details
Question
•
Customer Service
@user_o80jku Comcast doesn't do tree removal. Since the tree in question is not on your property or your neighbors' property I suggest you get with your city and tell them about it. Or call the electric company and tell them.
Tree on overhead fiber optic cable
A tree is impacting the overhead fiber optic cable (not the power line), and it will break/destroy the overhead line and cause an outage very soon. The tree (which is NOT on my property or any of my neighbors properties, and looks to be dead) needs to be removed to prevent an internet outage. This i
Question
No property constraints. Yes would like to schedule an appointment.
Would like to underground the cable
I’m getting my electric undergrounded, and the electrician put in an extra pipe for the cable to go underground. Would like Xfinity to put the cable in the undergrounded pipe.
Question
No. He asked us to contact the builder to get the equipment installed. I have contacted the builder but i am also checking if this is real issue. Having no ETA is pushing me to find alternatives. FYI, the original property had the service. The prope
new construction
Hi, after long 2 weeks, my new home finally got the underground wiring done by one of your contractors. When the technician came out to finish activation, he mentioned that there was some device missing to support the subdivided properties, which mine is one of them. However, 3 technicians came out
Question
user_ovn9pa A lot of times this will be in a utility panel in your home. You can search networking panel or structured wiring to see some images from a search engine in other's homes of what you are looking for. If you live in a rental property you c
can I connect my ethernet cable to any port in the house to access wifi
I work from home and need a hard line ethernet cable to my modem but its downstairs in the kitchen and im upstairs. I have these ethernet ports in each of my room but i wonder can I connect my ethernet cable to any port in the house to access wifi?
Question
How do I report a subcontractor so that I can get reimbursed for the damage done to my property? I would like to be contacted by Comcast so that this can be resolved.
Comcast and their subcontractors are not on the same page!
I am having the worst time dealing with Comcast regarding the subcontractors they hired to bury my line to the house. A few months ago, they buried the line BEFORE the utilities were marked. They also broke 2 of my sprinkler pipes in the process and didn't tell me. They left quite a crevice and ridg
Question
Outdoor equipment removal
I need outdoor equipment removed from my property we changed services
Question
•
Customer Service
Closed
Servicability
The neighbor is less than 30 feet away from our property and they can receive Xfinity services at their house now, but they could not back then. We cannot get services; It just says "Further assistance is needed" We have two houses on our property and they both have the same address. I don't know if
Question
•
Customer Service
New construction team help
Hello, After multiple hours and two to three hang ups with Customer Support - can someone direct me to a contact for the new construction team? I have a multifamily property for which I'm the property manager and I can't get a hold of anyone to run a line for 10 units. I'm trying to offer your servi
Question
•
Customer Service
Hi, thank you for reaching out to Xfinity. I apologize as Xfinity does not replace non Xfinity owned equipment. At this time claims are submitted and investigated if the property is damaged due to our equipment outside the home ( example: piping, out
After Comcast work in our area the Modem Router was apparently fried
Yesterday morning the internet went out. We were advised there was an outage in our area and there was a technician working on it. Several hours later I received a message that the work was completed and the internet service was working. Our 1 year old NetGear was only showing that the power was on
Question
Official Solution
Hello, @Pawz The property for your account is allowed to change or discontinue its contract with Xfinity. The contract negotiations must be handled by your property. You can speak with your property manager directly. For a service debulk: Yo
XfinityThomasC
commented
2 years ago
to the conversation:
0
2
Service
We currently have Xfinity. Fiber Optic is courting our HOA community. We are being told that if the community votes yes (we are voting no along with others) that the entire community will be forced to use it and locked into this service for 10 years with annual increases. No opt out option. We want
Question