In January 2024 Duda Construction, a contractor for Comcast, was digging in my yard and my neighbors yards to replace cable lines that failed. Three holes were dug across 3 properties. They were never properly filled in. There are chunks of road mixed in with the dirt. I was assured a landscaping co

A few weeks ago an Xfinity contractor was here to bury a cable. Two days ago, we opened our in ground pool. The pool won’t hold water. The only place there is any dampness in the yard , is right where the cable was buried. My pool contractor will be here tomorrow to do pressure checks and assess dam

Hi. Unfortunately, my sprinkler system was damaged today by a technician when he was trying to trench under my driveway to connect my neighbors new cable line. I called today and was able to start a damage claim; I have an ECM number to reference. I was told someone would reach out but I haven’t bee

Cable disconnected from pole

I have tried calling Xfinity to come out and fix their cable lines that fell during a storm. These lines are blocking my driveway preventing me to access my garage with my vehicles. The cable lines are laying across my neighbors fence and is causing a safety hazard for his children. Xfinity does not

Sevier County Utility District has moved our utilities underground on our property. They cannot remove the utility pole until you remove your cables. They have contacted your company and have been told this would be done. It has been well over a month since that conversation. On May 14th they recont

The decades-old pedestal on the border of our property is broken / no longer effective: It's leaning to the side and exposing multiple cables. It appears to be a safety hazard and there have been multiple close calls with lawn service / weed whacking as the cables are in the open and can be nicked.

I don't know how this happened — as of this week, my phone number is connected to 2 properties, mine and someone else's. I have no record of this and did not approve. I spent over an hour with support that claimed they removed any association with my phone number outside my own, not the case. It's s

I still don't have TV or internet and https://www.xfinity.com/support/statusmap says 'Everything Looks Good' for my address. A tree in my neighbor's yard behind me fell and took down power and damaged the orange cable line on the utility pole. There is an orange line severed just dangling. Power was

Hello, Our sub division has had a new fiber network being installed over the last the year. The only information we received about this project was in the form of a door hang with a contact email and phone number. Over the year we have had our yard dug up multiple times. During this processes we hav

Xfinity buried a cable at my house, and while doing so, they destroyed my underground sprinkler system and drain pipe as well. I can't reach anyone by phone, so I went to the local Xfinity store. They submitted a claim, and 2 days later, a regular technician showed up to fix my internet.... I asked

Today, while burying a Xfinity cable line to a neighbor's home through our yard, the employee cut right through a hose in our in-ground sprinkler line. This took place even after showing him the exact locations of our sprinkler heads/lines. I am trying to seek reimbursement for the repair of that li

Our sprinkler line was cut when our cable line was buried a month ago. Who do we contact to get this fixed. We alerted them of the sprinkler line and marked it beforehand. Thanks.