Hey everyone, first time poster here. Never thought I'd be writing on a forum like this, but after dealing with my Xfinity issues since January, here I am. It's been a real struggle. We've been dealing with our service constantly freezing or just dropping out completely. It's affecting everything—my

The plastic housing is cracked/broken on my mothers property with an pedastal owned by xfinity and has been this way for several months. I have attempted to contact support multiple times without success. This pedestal is in the public right-of-way and poses a safety hazard with all of the cables ex

To whom it may concern, I was informed around 12 PM EST on the date of 1/8/2024, that well pipes have been damaged and severed. I've had standing water a bit after the technician left but however I stood in my backyard on Friday (January 5th, 2024) and saw water spouting out of the ground near the w

I’ve been dealing with terrible inconsistent internet for months now. Xfinity chat said I need to get a tech out, 1st tech comes out and says the line from the house to the utility pole needs to be replaced but he can’t do it because the next door neighbor isn’t home. I coordinate the next visit to

Why can't Xfinity repair open wires in cable junction boxes located near the street? We have been trying for months to have Xfinity fix a box that someone ran over leaving exposed wiring and splitters.

Good morning We recently bought our house. The green metal Comcast cable box is located about 6 inches from the edge of the driveway. Clearly, prior residents struck it with a vehicle. It is heavily damaged, cracked open and falling over. It's an eyesore and I'm worried about damage to the cables in

Hi, I would like to set up an additional router on my property. I already have the two coaxial cables (i don’t know how it’s called). The pods won’t work to my purpose in this house - I have 8 bedrooms and over 3600ft of space and 2 floors. how could I do that? Can I hire this over the app? I could

There is a pedestal in my neighbors yard that has been repeatedly run over with all of the insides hanging out in their yard getting rained on every day. I’ve had network instability all week at different times of the day, and I believe the issue is stemming from damage to your equipment in my neigh

After having a sewer back up it was discovered that Comcast has run their under ground lines through my sewer causing there to be minimal drainage. I had to pay a plumber $812 to run a camera down the drain and jet debris stuck on the cable line running through my sewer pipe. I was finally able to g

After installation of new underground lines in our yard, our mailbox is now unstable/ wobbly. The lines and new underground box were installed directly beneath our mailbox (like 2 inches away). During the winter the ground was frozen solid, but now after the digging work and the ground thawing, the

MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do

There is a damaged Comcast/Xfinity utility yard box located at or near [Edited: "Personal Information"] that needs to be replaced as soon as possible. The box is physically damaged and has exposed wiring, creating a potential safety hazard, particularly for children in the area. The damaged conditio

Subject: Damage to Sprinkler System and Unresolved Billing Issue [Edited: Personal information] To: -Xfinity Customer Service, I am writing to formally address a serious issue caused by your team when they buried a cable on our property. During the installation, they damaged our sprinkler system, wh

I have a damaged utility box that someone has run over and the wires are exposed. I reported it on the Xfinity app and got a message that I would be receiving a email about a solution. I’m concerned of further damage to the wires and possible injury. Don’t know where to get a cover or how to go abou

I am writing this here because standard phone support has run me in circles for over a month, and I need an empowered corporate manager or the damage claims team to handle this. The Issue: 4–5 weeks ago, an Xfinity technician came out to install our internet. During the process, they got the cable s

Deborah [Edited: "Personal Information"] account [Edited: "Personal Information"] xfinity ticket for damage report [Edited: "Personal Information"] reported Dec 11 2023 damage to sewer line when Xfinity dig for fibre optic. I have pictures of broken sewer line in three areas with the fiber optic cab

On July 12, 2024 we lost Comcast service as a result of a lightning strike (we did not lose electricity). Support opened ticket [Edited: "Personal Information"] and sent a technician who checked all Comcast equipment, splitters and outside lines. He told us another tech will be out 7/13/24 to replac