Xfinity service repair technician just departed. No service since 5:20 PM 12/31/24. He replaced the fiber CommScope micro node where the incoming fiber connects to the home coax as it has failed. Main living room OLED TV now functional. Upstairs TV still didn't work. Replaced upstairs Xfinity box. S

Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne

Hello, Our sub division has had a new fiber network being installed over the last the year. The only information we received about this project was in the form of a door hang with a contact email and phone number. Over the year we have had our yard dug up multiple times. During this processes we hav

While doing electric line drilling the company cut the main cable from junction box. Comcast repaired the cable but the main box was not closed again. Cover panels are laying on the ground and internal wires are totally exposed. Would like it recovered before exposure to weather or other damage occu

I had a situation where Xfinity caused a power surge into my coax and it absolutely fried my modem and the Ethernet transfer of power fried my PC I want to make a claim to get some compensation because this is unacceptable.

when Comcast installed their cable they drove a metal rod through our sewage line. we have had multiple back ups and the water company finally put in a camera which identified what is causing the back ups...the metal rod that i assume is ground for the cable extender box in our front yard. Who do i

811 emergency locate ... Sept 7th. A main distribution coaxial cable was exposed. Colorado 811 Confirmation Request 2023-09-07 Ticket [Edited: "Personal Information"]. Can't get Comcast construction to reported location to move main distribution coax off my property and into easement. Possible damag

Dear Xfinity, I’m reaching out with deep frustration, anger, and disappointment. What began as a conversation to lower my bill has turned into a nightmare that has financially impacted my family and left us with unresolved service issues — all due to misinformation and broken promises from your team

I recently had my line installed to my house and they broke my irrigation system for my house. how do i go about filing a claim to get money back after fixing the problem. thank you.

According to https://forums.xfinity.com/conversations/customer-service/report-damage-to-equipment-outdoors/68f13b34d095ac038187d4a7 there is a Chat icon. Where is it? I don't see it. I called on Sunday, March 1, reporting the damaged pedestal. They closed the ticket without a response this morning a

Hi. Unfortunately, my sprinkler system was damaged today by a technician when he was trying to trench under my driveway to connect my neighbors new cable line. I called today and was able to start a damage claim; I have an ECM number to reference. I was told someone would reach out but I haven’t bee

Sevier County Utility District has moved our utilities underground on our property. They cannot remove the utility pole until you remove your cables. They have contacted your company and have been told this would be done. It has been well over a month since that conversation. On May 14th they recont

I have no idea what this means and it says it will almost 1 am before resolving is it something on my end I can do

a month i had comcast xfinity put up lines in my backyard they entered without even asking like it was their home then after they left i noticed a broken light that costs with repair 1200 i called made a claim which is # [Edit: Personal Information Removed] i was told someone will reach out to me it