My car was damaged by debris that fell if a xfinity cherry picker truck driving down the freeway. I attempted to get the drivers attention to pull over. He looked at me but refused to pull over. After following him making myself late for work I gave up. I contacted xfinity. At first it appeared they

During an Xfinity internet installation, an Xfinity employee caused significant property damage to our home, including a large hole in the structure. Comcast/Xfinity acknowledged responsibility for the damage and stated that reimbursement would be issued upon receipt of the repair invoice, which was

i’m looking to reach Comcast’s local engineering and right-of-way (ROW) team that can help me with requesting an easement abandonment for our Los Altos sales property.

I am putting up a new outbuilding and need to have a cylindrical green pedestal removed. A previous call resulted in a technician coming to verify that no houses in the area use this box...but was not the right person to authorize its removal. He escalated the request but I have not heard back from

I have had the worst customer service experience and have been trying to resolve a property damage claim since June 12, 2025. I have contacted customer service on a weekly basis and not one person could answer 2 simple questions that I had regarding my claim. A truck passing my home pulled the whole

Hello- there was a Comcast service truck that accessed my yard yesterday, 7/30/24. They left considerable ruts in my yard upwards of 100 feet. These ruts will require repair to be able to be able to mow it correctly. Who do I contact about having this addressed? Kiersten

Xfinity recently came over unannounced and we just happened to hear and see them digging in the middle of our front yard. I still have no idea why. They left behind this little plateau with dirt and rocks around the edge, and the grass on top has already died. How can I get them to come out and fix

Hi Xfinity Support Team, I need to have Comcast guy lines removed or relocated from a utility pole in the alley behind my property. These guy lines are currently blocking access to an area where I plan to create off-street parking. I've already had Xcel Energy assess their guy line, and they've conf

I have been trying to have my internet restored for almost a month now. Today was the 3rd tech to come out, but I think he is a contractor and not actually employed by Xfinity even though his van was labeled Xfinity/Comcast. He was here to re-run lines in the walls of my apartment building as the pr

My truck was hit by a comcast truck driven by in Blairsville PA. He gave me his insurance information and we reached out 23 times and have not heard back from anyone. It has been almost a month and I do not know what to do.

Hi, I need assistance in finding where to submit a request for removal of a comcast box from my front yard. Please advise. Thank you.

Hello, I need assistance getting a heavily damaged Comcast/Xfinity utility pedestal replaced on the edge of my property line right next to my driveway. The plastic housing is completely crushed and caved in (I have attached a photo for reference). I am concerned that the internal components and wiri

Hi, I have multiple Xfinity cables terminating in my yard from a pole in the alley. None of the lines are live per my neighbors, and now the lines are all sagging and trip hazard. I have tried multiple times to get Xfinity to come out, but the errors have been many because the Xfinity ticket system

I am seeking urgent help with an account error that has now resulted in a collection account and damage to my credit. I moved apartments in July 2024 and continued my Xfinity service at my new address. For some time, I was able to continue using my old equipment at the new apartment. On November 5,

I am considering buying a new house, but it is .6 miles from the nearest xfinity customer and it currently does not have a line. I won't buy the house if I can't get broadband, so I'm trying to assess what it will take to get a new line installed. (there are several other houses nearby that would be

Please provide an update on the construction work order for my account. The lines on my road were severely damaged from an ice storm in January and have yet to be addressed!!! Apparently my latest ticket was closed but no action has been taken. The only reason I have internet service now at my resid

There is water inside the pedestal box outside my front yard and has caused me to lose Internet, cable and phone service. There is no outage in my error