The decades-old pedestal on the border of our property is broken / no longer effective: It's leaning to the side and exposing multiple cables. It appears to be a safety hazard and there have been multiple close calls with lawn service / weed whacking as the cables are in the open and can be nicked.

Hello, Our sub division has had a new fiber network being installed over the last the year. The only information we received about this project was in the form of a door hang with a contact email and phone number. Over the year we have had our yard dug up multiple times. During this processes we hav

I have tried calling Xfinity to come out and fix their cable lines that fell during a storm. These lines are blocking my driveway preventing me to access my garage with my vehicles. The cable lines are laying across my neighbors fence and is causing a safety hazard for his children. Xfinity does not

According to https://forums.xfinity.com/conversations/customer-service/report-damage-to-equipment-outdoors/68f13b34d095ac038187d4a7 there is a Chat icon. Where is it? I don't see it. I called on Sunday, March 1, reporting the damaged pedestal. They closed the ticket without a response this morning a

Xfinity buried a cable at my house, and while doing so, they destroyed my underground sprinkler system and drain pipe as well. I can't reach anyone by phone, so I went to the local Xfinity store. They submitted a claim, and 2 days later, a regular technician showed up to fix my internet.... I asked

I still don't have TV or internet and https://www.xfinity.com/support/statusmap says 'Everything Looks Good' for my address. A tree in my neighbor's yard behind me fell and took down power and damaged the orange cable line on the utility pole. There is an orange line severed just dangling. Power was

I don't know how this happened — as of this week, my phone number is connected to 2 properties, mine and someone else's. I have no record of this and did not approve. I spent over an hour with support that claimed they removed any association with my phone number outside my own, not the case. It's s

Our sprinkler line was cut when our cable line was buried a month ago. Who do we contact to get this fixed. We alerted them of the sprinkler line and marked it beforehand. Thanks.

Today, while burying a Xfinity cable line to a neighbor's home through our yard, the employee cut right through a hose in our in-ground sprinkler line. This took place even after showing him the exact locations of our sprinkler heads/lines. I am trying to seek reimbursement for the repair of that li

I am the property agent for a commercial property in Juno Beach FL. The property next door in under development and has found some cable lines going from their property to ours. We need those lines moved ASAP and I trying desperately to get connected to the right people. Please help.

Dear Xfinity, I’m reaching out with deep frustration, anger, and disappointment. What began as a conversation to lower my bill has turned into a nightmare that has financially impacted my family and left us with unresolved service issues — all due to misinformation and broken promises from your team

I recently had my line installed to my house and they broke my irrigation system for my house. how do i go about filing a claim to get money back after fixing the problem. thank you.

I am installing a fence on my property and the fiber optic line is located right on the property line. It has been damaged once and repaired by a technician. I will be needing the fiber line moved so it will not be damaged again

Hi, Xfinity sent a technician to my house, and he decided to replace the cable line running to my house. In the process, the technician cut through my irrigation system. I spent $175 getting the irrigation system repaired (not sure how much water leaked out as a result of this, that also cost me mon

An 18-wheel truck pulled our elevated cable lines down where there are very low to the street. Needs to be repaired ASAP, but I have no idea how to talk to anyone to get it done. Please advise how to get cable lines secured back to where they need to be.

On November 2, I arrived home to find 2 men cutting sections out of our paved driveway. I was unable to use the driveway and had to park on the side of the road. We had NO idea that anyone would be cutting out parts of our driveway and were completely shocked. They "patched" the slice of driveway an

Xfinity put an exposed orange cord in my back yard and it belongs to my neighbor. Its a safety hazard, can trip on cord and it ruined my grass. This is not in compliance. I want this removed and put in my neighbors yard.