We have an underground cable from the pole to the back of our building and we have a tree near where the underground cable line runs. The tree was hit by lightening during a bad storm on Sunday evening July 14th, the lightening went down the tree and hit the cable line due to a improperly grounded c

There is a damaged telecom pedestal with exposed wires on our property. We are working with Public Works to install new street frontage (i.e. sidewalks, etc) and have been told that this is the property owner's problem to resolve. Moreover, this is a dangerous situation that must be addressed as soo

How do I report a damaged Comcast utility box on my property?

Your technician broke a pipe cause leakage throughout our apartment and our kitchen ceiling collapsing.

Xfinity came out and dug a hole into my yard completely messed up my front yard. Will you guys plan on fixing this somehow?

Hi, the workers are at my house installing the fiber and they broke my Invisible Fence about an hour ago. How do I file a claim?

When Comcast installed the fiber line this year, they bored through our sewer line. The estimate for repair is $11,500. Who do I email about this with the scope video and estimate? [Edited: "Personal Information"]

Hello - Xfinity installed a fiber line in our area and punctured a sewer line, that was revealed in a sewer scope. I called 811 and we have determined that it is Xfinity who owns the utility that caused the damage. Support calls have not been helpful getting me in touch with the right people at Xfin

I own a trailer park in GA. Comcast is a pain. Today, 8 guys showed up to " bury 15 feet of cable. I was not contacted beforehand! They drove two big trucks over yards creating ruts. They were rude. I called police . I do not want Comcast or their equipment on my property. I want it removed! judy [E

My neighbor got a fence installed and now my Internet don’t work. I’m pretty sure they hit the cable line. I’ve tried everything else.

Good Morning, I had to have my waterline repaired in my yard. The plumber that performed the repair identified that the grounding rod of Comcast's telecom cabinet was the cause of the leak. When it was being installed it struck my waterline, damaging it. I am wanting to be compensated for the cost o

It was hit by a car, there is damage inside and the cover is completely broken. The internet went out, but somone applied a temporary fix, bow the internet is slow. Needs repair.

Lightning struck near my house, and an improperly placed ground at the cable box caused damage to my coaxial wiring and modem/router. I’d like a phone number to contact someone to schedule a repair.

I have been a customer of Xfinity for less than 6 months, and I have never known any reliable service. I have dozens of text messages and screenshots from the outage map of almost daily outages. I also want to mention that there have been numerous outages and interruptions to my service where I did

Hi. I have a comcast pedestal in my backyard. The lines running to 3 of my neighbors homes are above ground and located in an area that I want to landscape. How do I either get the pedestal removed, or at least get the 3 lines buried properly. I am not currently an xfinity customer. Any help you can

My tree was trimmed and mutilated while I was at work. Who do I contact about this issue?

I no longer have service with Xfinity, however, they installed a guy wire in the middle of my driveway. I need to park a large vehicle in my driveway and need this guy wire moved. I am unable to reach anyone who can get me in contact with engineering to get this moved. Your customer service service

Hi! I have signed up with Xfinity and have made first payments but there is no Coax cable going to my house, despite Xfinity confirming that my adresse has access to Xfinity services. Should I cancel my contract? Would I get my money back? Thanks for answering. Best wishes [Edited: "Personal Informa

Our neighborhood had fiber installed by Comcast and the contractors damaged our waterline when burying the cables. This has caused massive leakage and thousands of gallons water usage, even affecting our ability to use water in our home. How do we submit a damage claim for repair? Xfinity is not our

We recently found damage to our main sewer drain line cause when a fiber conduit was installed through our yard. Can you provide instructions for reporting this incident?