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Downed Wire at Rental Property w/no Active Xfinity Account - Reported but Not Removed
I reported several downed cable wires at [Edited - Privacy], the neighbors on both sides, and a neighbor in the back. Confirmation ticket is [Edited - Privacy]. The ticket was placed around April 10, 2024, but Xfinity has not taken any action. These cables are close to the ground and/or resting on t
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Customer Service
No. He asked us to contact the builder to get the equipment installed. I have contacted the builder but i am also checking if this is real issue. Having no ETA is pushing me to find alternatives. FYI, the original property had the service. The prope
new construction
Hi, after long 2 weeks, my new home finally got the underground wiring done by one of your contractors. When the technician came out to finish activation, he mentioned that there was some device missing to support the subdivided properties, which mine is one of them. However, 3 technicians came out
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No property constraints. Yes would like to schedule an appointment.
Would like to underground the cable
I’m getting my electric undergrounded, and the electrician put in an extra pipe for the cable to go underground. Would like Xfinity to put the cable in the undergrounded pipe.
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user_ovn9pa A lot of times this will be in a utility panel in your home. You can search networking panel or structured wiring to see some images from a search engine in other's homes of what you are looking for. If you live in a rental property you c
can I connect my ethernet cable to any port in the house to access wifi
I work from home and need a hard line ethernet cable to my modem but its downstairs in the kitchen and im upstairs. I have these ethernet ports in each of my room but i wonder can I connect my ethernet cable to any port in the house to access wifi?
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Outdoor equipment removal
I need outdoor equipment removed from my property we changed services
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Customer Service
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Servicability
The neighbor is less than 30 feet away from our property and they can receive Xfinity services at their house now, but they could not back then. We cannot get services; It just says "Further assistance is needed" We have two houses on our property and they both have the same address. I don't know if
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Customer Service
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Reporting sprinkler line damage from installation of cable line buried in yard
Hi, One of my sprinkler lines were cut when a cable line was being buried in my backyard and I wanted to find out how to file a claim for reimbursement for the repairs.
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Customer Service
Hi, thank you for reaching out to Xfinity. I apologize as Xfinity does not replace non Xfinity owned equipment. At this time claims are submitted and investigated if the property is damaged due to our equipment outside the home ( example: piping, out
After Comcast work in our area the Modem Router was apparently fried
Yesterday morning the internet went out. We were advised there was an outage in our area and there was a technician working on it. Several hours later I received a message that the work was completed and the internet service was working. Our 1 year old NetGear was only showing that the power was on
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Pedestal box
Pedestal box on property has been knocked down and wires are exposed
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Customer Service
@AntipodeSee this ad for Property Brothers Forever Home (and Magnolia Network above).
Discover Plus
Will there be an extra chage on my bill for DiscoverPlus. My current plan gets all the programs mentioned in Discover plus advertising
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Thank you for sending us a direct message, @user_5bdogu! I'm happy to hear the maintenance team was able to take cure of the line on your property and bury it correctly on your neighbor's property instead. Please feel free to create a new post if you
Neighbor's Cable is On My Property
My neighbor is installing a new cable line after theirs was cut. The line has been laid on my property despite no easements or entitlements to do so. I want it re-placed on their property before it buried on mine.
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We’ll attempt to contact the property owner prior to entering any backyard or private property. Even if we can’t make contact, we have the right to access the property in order to maintain our equipment for both Xfinity customers and non-Comcast/Xfin
Need information on what Xfinity is planning with my backyard
Xfinity is putting new lines in my neighborhood in Aiken, SC. They put a general notice on people's doors a while back. They marked the area of my front yard that is close to the road, where there is an easement. That was done over a week ago it's fine, they're allowed to dig by the side if the road
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service to new construction
I am looking to purchase a property that will need all utilities ran to it, including internet. The closest xfinity customer is around 900 feet away. I was wondering what would be an approximate cost to get service established? I was just looking for a rough number ($1,000?, $7,000?, $20,000+) to se
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Customer Service
No, a technician has not informed me of the work that still needs to be done. I assumed that when they removed the cable that was running in the gutter in front of my property and my neighbor’s property that the work had been completed. My neighbor
Repairs
Repairs were done in my neighborhood recently to restore service. However bthere are orange cones and markings along with flags that are still on my property. I wonder if the repairs are finished and if xfinity will return to pick up cones & flags? If not, I’m throwing them in the garbage. This has
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user_pop1dn thank you for using the Xfinity Community Forums page to reach out today. We are definitely able to address damage claims, if our team is able to determine that the damage was caused on our end. Definitely don't hesitate to follow up with
Notification of Damage
NOTE: This message is for notification only, final determinations are pending. Xfinity sub-contractor performed cable work on my property. The day after they left, I had a major sewer back up, requiring immediate plumber assistance. The back up was caused by a broken city sewer tap. If the cable wor
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xfinity support
I'm looking for info on a property damage claim ACC# [Edited: "Personal Information"] I RECIEVED A letter on march 11 2025 and have not heard anything back yet
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Customer Service
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Claim from Phoenix Loss Control
I have received a bill for over 6500.00 from Phoenix Loss Control on behalf of Comcast for a poorly buried cable on the right of way of my property that was damaged by a landscaping company, of which Phoenix Loss Control has all the references. The company says that since these people do not answer
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Customer Service
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Cable installation
Cable being on installed on my property without my permission by subcontractors.
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Customer Service
How do I report a subcontractor so that I can get reimbursed for the damage done to my property? I would like to be contacted by Comcast so that this can be resolved.
Mas82
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5 years ago
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Comcast and their subcontractors are not on the same page!
I am having the worst time dealing with Comcast regarding the subcontractors they hired to bury my line to the house. A few months ago, they buried the line BEFORE the utilities were marked. They also broke 2 of my sprinkler pipes in the process and didn't tell me. They left quite a crevice and ridg
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