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@user_igee2209 At this time I have provided the easement rights policy we have at this time. We are able to access private property to maintain our equipment.
Easement information
I am trying to find information regarding an easement with Comcast about a utility pole on my neighbor's property. Comcast keeps seeking access to the pole from my property because the neighbor blocked the access to the pole on their property with a gazebo. I searched through my title report documen
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@user_a05f20 If the trees are in the public alley and not part of your property, as in a tree on your property hangs over into the public alley and then into the lines, it would be your responsibility to take care of the tree trimming. Howeve
Trees growing into phone/cable lines
There are trees and branches growing into the utility lines in the public alley behind my house. I contacted the power company, and they said they are your lines and will therefore not trim anything. I can provide photos as well. Who can I contact to trim and/or remove these trees? If the branches s
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Pedestal Repair
Hi There, I have a green cable pedestal on my property that is damaged/leaning. I would like the pedestal replaced, and at the same time I would appreciate if they can bury it so that I have better access to my property. Has anyone successfully had a pedestal buried? Thanks
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Customer Service
there is a coax outlet on the property which the technician saw but was unable to run cable from the outlet to my apartment
Coax cable connection
Requested install of Xfinity modem , technician needed to run coax cable to the apartment but was not able to. Requesting support for follow up appointment to get apartment connected. Thanks
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Utility box
Are the green utility boxes able to be relocated? I have one on my property and I would like to move my fence.
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Customer Service
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Need above ground temporary line at residence
There will be major excavation at our property for a pool installation and I need above ground temporary line at my residence. Thank you.
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Customer Service
xfinity was digging by the corner of our property and now we have a water line leak. Who do i call for repairs?
How to report property damage by Comcast
The Comcast cable from street to back of home has damaged sprinkler system cutting water lines with equipment that dig under ground to lay cables. How can I get reimbursed for repairs?
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New construction
Hi, I want to get someone to run the cable from the xfinity box near my property to inside my home. It's new construction. Can I get some help from the new construction team on this?
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Customer Service
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Complaint: loss of internet service due to subcontractor negligence
I was awaken this morning at 7:00 am by a CableCom subcontractor for Xfinity asking if he could look around my property to locate a couple of amplifiers he was supposed to replace. They were not located on my property but he continued to walk my neighborhood searching for them. By 10:00 am my intern
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Customer Service
I was trding in my old phone to get a promo of $800 towards a new one sent my tradein phone in which is in perfect condition 2 weeks later i get it back in the mail that says it is ineligable due to damage there is no damage on the phone what so ever
Trade In Complaint- Would Appreciate Any Help
Went to store 7/22 to upgrade during this latest iPhone promotion. The sales associate evaluated my trade in device and based on model and condition (my phone was in perfect condition and to be safe i took photos and a video of the phone turning on just before going to the store) assured me i would
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easement
hello! I am building a garage on my property easement but need release from xfinity. who do I contact to go about this? thank you.
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Customer Service
No, it's some sort of thing where I guess you guys have an exclusivity agreement with our property management. We still pay for the service and it's "ours," but they just won't allow any other companies or providers on the property or to set up anyth
Routine Problem Getting Old + Shopping for Deal or Upgrade?
Greetings, and thank you for your time on this matter! Can you please fix my account so it can use the website like most customers? Not even Xfinity Assistant, the AI, has been able to help despite their assurances they could. I am pretty sure your system errors out because this apartment building w
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cable depth on deeded right of way
I have received notice that Xfinity is about to install some lines on my right away that provides access to a property in the rear of mine. The property deed requires any utility to be burried and burried deep enough that it does not hinder my ability to remain farming the land. The area marked to b
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Customer Service
@user_p61khu still no update since May 8th despite reporting as safety hazard and having an injury on my property directly related to dangling wire.
Drop bury
Xfinity won’t bury my line even though it was reported as a safety issue. Already had one child get hurt, it’s been 20+ days and the utilities are marked. They keep closing the case.
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@user_fa7a76 That's an excellent question. Easement rights are a public utility right-of-way that helps Comcast maintain its equipment. In areas where Comcast has overhead cable lines, the space for the lines is rented from the public utility. If you
Easement waiver Broward county
Who do I need to contact in Comcast to get an easement waiver signed? The City of Weston requires the form and the contact they provided at Comcast is not responding. I have the form filled out; I just a signature from a Comcast authorized employee. thanks
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Moving soon and Xfinity doesn’t offer Service at new address.
I want to request a serviceability survey for a property that doesn’t currently have Xfinity. Can someone help open a ticket for a site check?
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Customer Service
We are having a similar issue in our neighborhood, but our property manager can't seem to get in touch with the right person. Our property manager is being told to report each box one by one. Our problem is bigger than that. We have a co
Comcast Utility junction boxes (on street) are smashed
Multiple Comcast green plastic utility towers are broken/smashed in our community. How do we get them replaced? PineCrest Community Lansdale PA [Edited: "Personal Information"]
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Where are the Humans?
How can I speak to a live person about damage to my driveway caused by one of your workers?
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Customer Service
there are downed wires at a property in Paoli PA and they are comcast wires - how do I get them put back up??
user_lctm8i
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1 year ago
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Down wires
Down wires on my street that are landline wires
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