The cable from the alley to my home has fallen as a result of storm damage. It is still connected on both ends (and service has not been interrupted) however it now reaches the ground in the middle of my backyard. I'd like to know the steps to have this remediated.

Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started

Good morning, I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity. Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them th

I am the owner of the property. I plan to demolish the existing house and therefore need to request a permanent disconnection of the Xfinity / Comcast cable service at this address. Could you please process this request and provide the next steps or a work order number? I would appreciate any guidan

Xfinity was digging underground and used our driveway to access the site. Without asking, they parked a large and heavy metal based driller on our driveway which caused damaged. Thin cracks opened up, and pieces broke from the surface. Also a utility outlet was damaged and currently there are cables

I have requesting for Xfinity construction team to have the green cable box in front on my driveway in my property line modified to a underground vault due to hazard my child around it and potential damage as it is in my extended driveway. It has been multiple times of no show and wrong crews be sch

The cable utility box on my front lawn appears to have been damaged by either landscapers or neighborhood kids and there is now a large hole in the top cover portion that a child could reach into and grab the wires. I am worried someone will reach in and get hurt and it is on my property and I don't

Xfinity technician broken my windows glass during in-home installation. Submitted damage claim on 9/17 , today is 10/25, Xfinity never contact me even for one time. I tried to contact customer service and they always ask me to wait their team to call me but never happen. I stopped by the store on 10

A few of our front yard sprinkler heads/lines have been damaged by new xfinity line placement crews. They are installing for the neighborhood and not for our specific use. We would like to have them fixed/replaced.

Underground service was added at my home. The overhead cable was cut down but was not removed. It has been two weeks. Please respond to request for service.

I’m posting this publicly because I have spent a significant amount of time trying to resolve a property-damage issue through the proper channels, and I still do not have a clear resolution. During an Xfinity fiber installation project in my neighborhood, horizontal drilling was performed beneath my

Xfinity just installed a HUGE backup battery cabinet in our yard without our knowledge that it was going to go there and that it would be above ground. It is a HUGE eyesore. We live in the mountains... natural landscaping. Our road is dirt gravel and not maintained by the county. We get plenty of sn

Xfinity contactors dug up our yard to place a cable and have damaged our sprinklers. There is now a massive leak when turned on which wells up from two parts where the bore holes were dug. One area is clearly damaged near the bored hole. Please contact me to arrange someone to come and restore the d

I am trying to find out who ran an underground cable for Xfinity today and damaged my driveway. They ran it across the driveway apparently too shallow and it buckled and a big hole in the asphalt. In reviewing the information regarding underground work, DIGSAFE was never called, I was never notified

Comcast digging in my front yard damaged sprinkler system and damaged lawn

Xfinity recently came to bury a wire in my yard and cut our dog fence two times. When I asked the man to please put the wires back together that he cut he just shrugged and did not do it. I had to have the fence company come out and fix it. The cost was $225 how do i get this reimbursed since it was

I already called Mississippi power and they determined that the tree down the street that pulled on a line that was hooked to my house and pulled off siding was not their line. I am asking for someone to come to determine if it was your company and to file a claim and have it fixed.