Hi, I have multiple Xfinity cables terminating in my yard from a pole in the alley. None of the lines are live per my neighbors, and now the lines are all sagging and trip hazard. I have tried multiple times to get Xfinity to come out, but the errors have been many because the Xfinity ticket system

A few weeks ago an Xfinity contractor was here to bury a cable. Two days ago, we opened our in ground pool. The pool won’t hold water. The only place there is any dampness in the yard , is right where the cable was buried. My pool contractor will be here tomorrow to do pressure checks and assess dam

I am seeking urgent help with an account error that has now resulted in a collection account and damage to my credit. I moved apartments in July 2024 and continued my Xfinity service at my new address. For some time, I was able to continue using my old equipment at the new apartment. On November 5,

Cable disconnected from pole

Xfinity service repair technician just departed. No service since 5:20 PM 12/31/24. He replaced the fiber CommScope micro node where the incoming fiber connects to the home coax as it has failed. Main living room OLED TV now functional. Upstairs TV still didn't work. Replaced upstairs Xfinity box. S

Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne

While doing electric line drilling the company cut the main cable from junction box. Comcast repaired the cable but the main box was not closed again. Cover panels are laying on the ground and internal wires are totally exposed. Would like it recovered before exposure to weather or other damage occu

Hello, Our sub division has had a new fiber network being installed over the last the year. The only information we received about this project was in the form of a door hang with a contact email and phone number. Over the year we have had our yard dug up multiple times. During this processes we hav

I had a situation where Xfinity caused a power surge into my coax and it absolutely fried my modem and the Ethernet transfer of power fried my PC I want to make a claim to get some compensation because this is unacceptable.

when Comcast installed their cable they drove a metal rod through our sewage line. we have had multiple back ups and the water company finally put in a camera which identified what is causing the back ups...the metal rod that i assume is ground for the cable extender box in our front yard. Who do i

811 emergency locate ... Sept 7th. A main distribution coaxial cable was exposed. Colorado 811 Confirmation Request 2023-09-07 Ticket [Edited: "Personal Information"]. Can't get Comcast construction to reported location to move main distribution coax off my property and into easement. Possible damag

According to https://forums.xfinity.com/conversations/customer-service/report-damage-to-equipment-outdoors/68f13b34d095ac038187d4a7 there is a Chat icon. Where is it? I don't see it. I called on Sunday, March 1, reporting the damaged pedestal. They closed the ticket without a response this morning a

Dear Xfinity, I’m reaching out with deep frustration, anger, and disappointment. What began as a conversation to lower my bill has turned into a nightmare that has financially impacted my family and left us with unresolved service issues — all due to misinformation and broken promises from your team

I recently had my line installed to my house and they broke my irrigation system for my house. how do i go about filing a claim to get money back after fixing the problem. thank you.

Hi. Unfortunately, my sprinkler system was damaged today by a technician when he was trying to trench under my driveway to connect my neighbors new cable line. I called today and was able to start a damage claim; I have an ECM number to reference. I was told someone would reach out but I haven’t bee