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Pedestal Repair

Hi There, I have a green cable pedestal on my property that is damaged/leaning. I would like the pedestal replaced, and at the same time I would appreciate if they can bury it so that I have better access to my property. Has anyone successfully had a pedestal buried? Thanks

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Customer Service

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there is a coax outlet on the property which the technician saw but was unable to run cable from the outlet to my apartment

user_xmj1u5

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1 year ago

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Coax cable connection

Requested install of Xfinity modem , technician needed to run coax cable to the apartment but was not able to. Requesting support for follow up appointment to get apartment connected. Thanks

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U

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Need above ground temporary line at residence

There will be major excavation at our property for a pool installation and I need above ground temporary line at my residence. Thank you.

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Customer Service

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Accepted Solution

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New construction

Hi, I want to get someone to run the cable from the xfinity box near my property to inside my home. It's new construction. Can I get some help from the new construction team on this?

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Customer Service

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@user_p61khu​ still no update since May 8th despite reporting as safety hazard and having an injury on my property directly related to dangling wire.

user_p61khu

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6 months ago

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Drop bury

Xfinity won’t bury my line even though it was reported as a safety issue. Already had one child get hurt, it’s been 20+ days and the utilities are marked. They keep closing the case.

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M

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Complaint: loss of internet service due to subcontractor negligence

I was awaken this morning at 7:00 am by a CableCom subcontractor for Xfinity asking if he could look around my property to locate a couple of amplifiers he was supposed to replace. They were not located on my property but he continued to walk my neighborhood searching for them. By 10:00 am my intern

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Customer Service

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J

I was trding in my old phone to get a promo of $800 towards a new one sent my tradein phone in which is in perfect condition 2 weeks later i get it back in the mail that says it is ineligable due to damage there is no damage on the phone what so ever

Jennyb7916

 commented 

2 years ago

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K
Trade In Complaint- Would Appreciate Any Help

Went to store 7/22 to upgrade during this latest iPhone promotion. The sales associate evaluated my trade in device and based on model and condition (my phone was in perfect condition and to be safe i took photos and a video of the phone turning on just before going to the store) assured me i would

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easement

hello! I am building a garage on my property easement but need release from xfinity. who do I contact to go about this? thank you.

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Customer Service

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@user_fa7a76 That's an excellent question. Easement rights are a public utility right-of-way that helps Comcast maintain its equipment. In areas where Comcast has overhead cable lines, the space for the lines is rented from the public utility. If you

CCRobert

 commented 

3 years ago

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Easement waiver Broward county

Who do I need to contact in Comcast to get an easement waiver signed? The City of Weston requires the form and the contact they provided at Comcast is not responding. I have the form filled out; I just a signature from a Comcast authorized employee. thanks

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U

No, it's some sort of thing where I guess you guys have an exclusivity agreement with our property management. We still pay for the service and it's "ours," but they just won't allow any other companies or providers on the property or to set up anyth

user_y6v882

 replied 

7 months ago

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Routine Problem Getting Old + Shopping for Deal or Upgrade?

Greetings, and thank you for your time on this matter! Can you please fix my account so it can use the website like most customers? Not even Xfinity Assistant, the AI, has been able to help despite their assurances they could. I am pretty sure your system errors out because this apartment building w

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Constant outage

There are constant outages at my property and I never seem to see a credit from you for the inconvenience. I am rethinking my provider.

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Customer Service

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I am dealing with the same issue for the same amount of days. Only difference mines goes from my property across the street as well.

user_c330sx

 commented 

1 year ago

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XFINITY SUPPORT - CABLE WIRE

Downed cable wire in front of state highway for 4 days with no response from xfinity. [Edited: "Personal Information"] - previous ticket code. This is a safety hazard I need remedied immediately.

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cable depth on deeded right of way

I have received notice that Xfinity is about to install some lines on my right away that provides access to a property in the rear of mine. The property deed requires any utility to be burried and burried deep enough that it does not hinder my ability to remain farming the land. The area marked to b

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Customer Service

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Green telecommunications tube

There is a green telecommunications tube near the front of my garage. I would like it put under ground so I can extended my driveway and concrete around it. Or have it moved to the edge of my property line. the property address: [Edited: "Personal Information"] my name: Ryan [Edited: "Personal Infor

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Customer Service

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Frustrated- need to talk to person

Can’t find any way to speak with a human. I have physical damage to a wire in my home

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Customer Service

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Since when am I responsible for maintenance of your equipment?!? The pedestal is on common property and not my responsibility to pay for maintenance of your company’s property

user_twvfpn

 commented 

5 months ago

 to the conversation: 

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U
Bees

A bee hive has taken residence in the pedestal behind my property

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Moving soon and Xfinity doesn’t offer Service at new address.

I want to request a serviceability survey for a property that doesn’t currently have Xfinity. Can someone help open a ticket for a site check?

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Customer Service

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Urgent Complaint: Unscheduled Lawn Digging, Disrupted Service, and Safety Hazard

Dear Comcast Customer Support, I am writing to formally express my deep frustration and concern regarding the unacceptable handling of my recent service issue. On Monday, I contacted Comcast due to frequent internet disconnections throughout the day. A technician was dispatched that same day, and wh

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Customer Service

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We are having a similar issue in our neighborhood, but our property manager can't seem to get in touch with the right person. Our property manager is being told to report each box one by one.  Our problem is bigger than that.  We have a co

user_ukzs9m

 commented 

3 months ago

 to the conversation: 

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Comcast Utility junction boxes (on street) are smashed

Multiple Comcast green plastic utility towers are broken/smashed in our community. How do we get them replaced? PineCrest Community Lansdale PA [Edited: "Personal Information"]

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U

Scam truthful, promise something, take one's property without compensation through trickery. Bet I could get a states attorney generals office to call this a scam

user_240840

 commented 

3 years ago

 to the conversation: 

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Xfinity Trade in [Edited]

​How many have had their phone stolen by the Xfinity Assurant trade in [Edited: "Inflammatory"]

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