We have an underground cable from the pole to the back of our building and we have a tree near where the underground cable line runs. The tree was hit by lightening during a bad storm on Sunday evening July 14th, the lightening went down the tree and hit the cable line due to a improperly grounded c

There is a damaged telecom pedestal with exposed wires on our property. We are working with Public Works to install new street frontage (i.e. sidewalks, etc) and have been told that this is the property owner's problem to resolve. Moreover, this is a dangerous situation that must be addressed as soo

Before you tell me to click on a dang chat button in the upper right, there isnt one. So let's move on to some helpful support. I had my internet for 2 weeks, yes that is right 2 weeks, before my house caught on fire due to your cable box. My internet was not working, I tried the assistant to no ava

Hello, when your technician, Noel, was out here on May 3, 2026 he accidently stepped through the ceiling when he was in the attic, causing the drywall in the ceiling to break and cave in a little bit. He said he reported it to his supervisor, Juan, who I spoke to on May 3rd, at 6:42pm he called me a

I have Xfinity internet at [Edited: "Personal Information”]. My account number is [Edited: "Personal Information”]. There is an abandoned telecommunications cable on my property. There is multiple loose coaxial cables and PPC splice/connectivity hardware. I need the lines identified and removed or l

Purchased a new home, moved in, and ordered install of xfinity service in January of 2025. I’ve since had two service calls to report damage, with the most recent one being Sunday, July 8, 2025, at 8 am with Michael to report damages. I’ve still not received a call, email, or any correspondence from

It was hit by a car, there is damage inside and the cover is completely broken. The internet went out, but somone applied a temporary fix, bow the internet is slow. Needs repair.

Good Morning, I had to have my waterline repaired in my yard. The plumber that performed the repair identified that the grounding rod of Comcast's telecom cabinet was the cause of the leak. When it was being installed it struck my waterline, damaging it. I am wanting to be compensated for the cost o

My neighbor got a fence installed and now my Internet don’t work. I’m pretty sure they hit the cable line. I’ve tried everything else.

I have been a customer of Xfinity for less than 6 months, and I have never known any reliable service. I have dozens of text messages and screenshots from the outage map of almost daily outages. I also want to mention that there have been numerous outages and interruptions to my service where I did

How do I report a damaged Comcast utility box on my property?

Hello - Xfinity installed a fiber line in our area and punctured a sewer line, that was revealed in a sewer scope. I called 811 and we have determined that it is Xfinity who owns the utility that caused the damage. Support calls have not been helpful getting me in touch with the right people at Xfin

Your technician broke a pipe cause leakage throughout our apartment and our kitchen ceiling collapsing.

Hi, the workers are at my house installing the fiber and they broke my Invisible Fence about an hour ago. How do I file a claim?

When Comcast installed the fiber line this year, they bored through our sewer line. The estimate for repair is $11,500. Who do I email about this with the scope video and estimate? [Edited: "Personal Information"]

Xfinity came out and dug a hole into my yard completely messed up my front yard. Will you guys plan on fixing this somehow?

Lightning struck near my house, and an improperly placed ground at the cable box caused damage to my coaxial wiring and modem/router. I’d like a phone number to contact someone to schedule a repair.

I own a trailer park in GA. Comcast is a pain. Today, 8 guys showed up to " bury 15 feet of cable. I was not contacted beforehand! They drove two big trucks over yards creating ruts. They were rude. I called police . I do not want Comcast or their equipment on my property. I want it removed! judy [E

The Comcast/Xfinity utility pedestal in front of my property has been knocked over and the enclosure is damaged/open. It was already in this damaged condition before I moved into the house, and I would like to have it repaired or replaced. Please create a maintenance work order to inspect and repair

Our house currently has a Comcast drop, but there is now an Accessory Dwelling Unit (ADU) with its own postal address on the property; for example, the main house is 123 Easy St, the ADU is 123B Easy St. A Comcast tech said the existing drop could not provide service to both the ADU and the main hou