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[Edited] Status Update
I emailed [Edited: "Personal Information"] with our property tax record. Still waiting for internet.
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Customer Service
Hello. There is an unused Comcast Grant of Easement on the property. We are selling the property and the buyer wants the easement removed from title.
Release of Grant of Easement
Can someone contact me about getting a release to a Grant of Easement for property that is being sold.
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Downed cable line and pole
There is a downed cable line and pole in my neighbor's property that dragged down my fence and several large tree branches
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Customer Service
Where are the Humans?
How can I speak to a live person about damage to my driveway caused by one of your workers?
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Customer Service
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Relocating Outside Cable Line
I'm doing construction on the property outside my home and need the outside cable line relocated. How do I schedule a service call to have that done?
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Customer Service
I was trding in my old phone to get a promo of $800 towards a new one sent my tradein phone in which is in perfect condition 2 weeks later i get it back in the mail that says it is ineligable due to damage there is no damage on the phone what so ever
Trade In Complaint- Would Appreciate Any Help
Went to store 7/22 to upgrade during this latest iPhone promotion. The sales associate evaluated my trade in device and based on model and condition (my phone was in perfect condition and to be safe i took photos and a video of the phone turning on just before going to the store) assured me i would
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@user_igee2209 At this time I have provided the easement rights policy we have at this time. We are able to access private property to maintain our equipment.
Easement information
I am trying to find information regarding an easement with Comcast about a utility pole on my neighbor's property. Comcast keeps seeking access to the pole from my property because the neighbor blocked the access to the pole on their property with a gazebo. I searched through my title report documen
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Hey there, we definitely understand your frustration. We are working to restore all damaged infrastructure and that may take longer than anticipated as we discover the full scope of damage caused by the storm. We also have to wait for damage to power
Hurricane Ian
**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is update
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@user_a05f20 If the trees are in the public alley and not part of your property, as in a tree on your property hangs over into the public alley and then into the lines, it would be your responsibility to take care of the tree trimming. Howeve
Trees growing into phone/cable lines
There are trees and branches growing into the utility lines in the public alley behind my house. I contacted the power company, and they said they are your lines and will therefore not trim anything. I can provide photos as well. Who can I contact to trim and/or remove these trees? If the branches s
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I have tickets in and it has been two months. No one has been out to my property to address the downed exposed lines. Disappointed and concerned.
Cable lines down in my yard
Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Cable lines have pulled a chunk of facia off the building and are now laying across several yards! Customer service has been useless!!! EDITED: Language
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Urgent Complaint: Unscheduled Lawn Digging, Disrupted Service, and Safety Hazard
Dear Comcast Customer Support, I am writing to formally express my deep frustration and concern regarding the unacceptable handling of my recent service issue. On Monday, I contacted Comcast due to frequent internet disconnections throughout the day. A technician was dispatched that same day, and wh
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Customer Service
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Utility box
Are the green utility boxes able to be relocated? I have one on my property and I would like to move my fence.
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Customer Service
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cable line sags
cable line droops over driveway risking damage by delivery trucks FedEx, UPS, etc. Line needs to be raised up.
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Customer Service
Water Leak
Hi, Xfinity ran a new cable line on my property and recently we noticed a slow water leak where they dug. I need help with this issue urgently.
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Customer Service
xfinity was digging by the corner of our property and now we have a water line leak. Who do i call for repairs?
How to report property damage by Comcast
The Comcast cable from street to back of home has damaged sprinkler system cutting water lines with equipment that dig under ground to lay cables. How can I get reimbursed for repairs?
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X-class internet is not a new infrastructure install on customer property. It will only be upstream nodes (typically the boxes outside the neighborhood or hanging from telephone pole lines, as well as the backoffice equipment side with comcast.
X-Class Availability
I am wondering if X-class tier service is going to be available in my area (Atlanta, GA). I noticed some orange flags labeled "CAT V" outside of where I live.
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I have the same issue. I need a letter of no objection for a property survey approval from the county. Who can I contact to get this letter.
Letter of No Objection
I am reaching out to request the name and email address of the appropriate person to contact regarding obtaining a Letter of No Objection for a proposed addition to my property located in Sarasota County, Florida. This letter is a requirement for my permit application process with the county. Please
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Tree
Hi Xfinity tech ran a cable through a tree not on our property and the limbs are growing up and around cable. What can you do?
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Customer Service
Frustrated- need to talk to person
Can’t find any way to speak with a human. I have physical damage to a wire in my home
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Customer Service
@user_20e2b0 Does Xfinity take care of tree branches on their lines? Xfinity does not do any tree trimming. If the trees are on your property it is up to you to get someone out to remove the branches. If on someone else's property it'
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Xfinity lines have tree branches on them
Does Xfinity take care of tree branches on their lines?
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