I was unaware that Xfinity would be performing work in the area, let alone that digging would occur on my property outside of the designated easement. I take pride in maintaining my yard and was disappointed to find damage, including holes that remain and large uneven lumps, along with an inadequate

I happen to be a Comcast customer, but this is not about my personal account, it is about an infrastructure project.Months ago, a Comcast team did some work on network wiring that terminates in the corner of my property. This is at the corner of White Birch and Cindy Lane in Guilford, Connecticut. T

My issue as described in the Subject appears to be a common problem with Xfinity. About three weeks ago, an Xfinity technician was in my neighborhood completing "emergency repair work" per a text I received from Xfinity. When I left my residence later in the day, I noticed an orange line placed acro

The cable from the alley to my home has fallen as a result of storm damage. It is still connected on both ends (and service has not been interrupted) however it now reaches the ground in the middle of my backyard. I'd like to know the steps to have this remediated.

Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started

A few of our front yard sprinkler heads/lines have been damaged by new xfinity line placement crews. They are installing for the neighborhood and not for our specific use. We would like to have them fixed/replaced.

At the beginning of January, a technician came to my house to fix an issue that the whole neighborhood was having. It didn't have anything to do with my house, but when they were working on their lines, they cut my invisible dog fence in multiple places. I had to pay $380 dollars for the company to

Good morning, I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity. Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them th

The cable utility box on my front lawn appears to have been damaged by either landscapers or neighborhood kids and there is now a large hole in the top cover portion that a child could reach into and grab the wires. I am worried someone will reach in and get hurt and it is on my property and I don't

The HOA made us get new sod due on the left side of our house due to some areas dying. While the company was de-thatching the lawn to plant new sod they cut the wire by accident. I requested that Xfinity do not bury the wire until the sod has fully rooted after two weeks. They buried it anyway. The

My yard is sinking where the xfinity box is located I my yard. Who can I contact to get this issue resolved?

Xfinity was digging underground and used our driveway to access the site. Without asking, they parked a large and heavy metal based driller on our driveway which caused damaged. Thin cracks opened up, and pieces broke from the surface. Also a utility outlet was damaged and currently there are cables

I’m posting this publicly because I have spent a significant amount of time trying to resolve a property-damage issue through the proper channels, and I still do not have a clear resolution. During an Xfinity fiber installation project in my neighborhood, horizontal drilling was performed beneath my

I am the owner of the property. I plan to demolish the existing house and therefore need to request a permanent disconnection of the Xfinity / Comcast cable service at this address. Could you please process this request and provide the next steps or a work order number? I would appreciate any guidan

Underground service was added at my home. The overhead cable was cut down but was not removed. It has been two weeks. Please respond to request for service.

Hello, we are needing to move the service pedestal in our yard by about 8 feet to make way for changes to the ground.