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outside box repair or replace
I have two old damaged comcast cable boxes on my property near my front walk. One has a sharp broken edge to it that could hurt a dog or small child. How can I get these looked at and re-covered?
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Customer Service
@user_yt06il Great question as a homeowner or property owner the tree that's on our line would have to be moved either by the property owner or the homeowner. As our techs would not be able to be able to perform the work and our techs do not have the
Downed tree limb on line
I have a downed tree limb on our line from storms that went through almost a week ago. I have opened two support tickets and they were both closed within a couple of days with no resolution or contact. The line is sagging across our fence with a giant tree limb hanging from it. I cannot get in conta
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Service
How do I get Xfinity to come out and survey a property that is not currently connected to Xfinity lines?
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Customer Service
We cannot speak to the decisions made by the community. You would have to contact your property management team to see what options are available.
Service
We currently have Xfinity. Fiber Optic is courting our HOA community. We are being told that if the community votes yes (we are voting no along with others) that the entire community will be forced to use it and locked into this service for 10 years with annual increases. No opt out option. We want
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Downed wire
There is a cable wire down on my property hanging on top of garage. How do I get this remediated?
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Customer Service
What can we do when a company like this makes an agreement to provide services and then doesn’t but still makes you pay for what you did not get and they hold your phone number of 20+ years for business as Ransom? did they damage others as they damag
Comcast lost my business phone number and porting it out to a third party
Thousands of companies and business clients have my number for 20 years. Now they cannot reach me and they cannot leave voice messages. I just had major surgery and my three specialist doctors cannot contact me. Comcast says I owe them $238 plus for the last three months when they made a deal becaus
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Accepted Solution
report down wire
I'd like to report an Xfinity cable on my property that poses a tripping hazard but I am not a current customer. I have tried the 1-800 numbers but cannot proceed without an active account.
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Customer Service
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Map or route for Cable Bury
Is it possible to get a diagram/map for a planned cable bury? This information was requested by the property manager in a townhouse complex where the hub is 240 ft from the townhouse unit. Thanks.
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Customer Service
Lysol spray will damage the finish of the XR11 style remote controls. I would recommend a wipe instead
How to clean my comcast remote,
concerned re corona virus on my remote, how do i keep the remote clean? what can I use? can I spray it?
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low hanging line-follow up
I submitted a ticket on Monday regarding a low hanging line at my property that's impeding construction. I have not heard anything back.
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Customer Service
Hi Rcdenn. How did they contact you before? We do not hav any contact with property bulk management team.
Unresolved issue in reference to my monthly bill
I need to get in contact with the manager of priority bulk, Dan. I was given his name by supervisor, Robin. please have him or someone comparable to his management level contact me ASAP! I will provide my phone contact upon receiving an e-mail response. Thank you, R.[Edited: "Personal Information"]
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Serviceability - Next Step
We purchased the property located at [Edited: "Personal Information"] approx. 3 months ago. We had a locate performed last week and found a comcast/xfinity green box and a line running through the property to the neighbor's property. We show no easement for this line and would like to know what our
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Customer Service
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Utility Cables Tangled in Tree
I noticed Cables tangled in tree. Location; [Edited: "Personal Information"] East side of property on utilities easement
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Customer Service
Thank you, Jody. May I ask where on the property the box is? Also, can I have a good phone number and email address for you?
Connection box
I would like to have a connection box put below surface level. It was like that when I moved in and was quickly changed to above ground soon after I moved into my house. I will be putting in a driveway to park a travel trailer at my house and the plastic box is in the way.
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Trees grown into Comcast utilities
Trees have grown into Comcast utilities on the property of a senior citizen. 27173 van born road Taylor Michigan. Pictures available upon request.
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Customer Service
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Pedestal Repair
Hi There, I have a green cable pedestal on my property that is damaged/leaning. I would like the pedestal replaced, and at the same time I would appreciate if they can bury it so that I have better access to my property. Has anyone successfully had a pedestal buried? Thanks
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Customer Service
@LisasCultJam Thanks for posting about your interruption. We hope you're family and property is safe. If it is due to weather related damage, find all the answers to your questions on this https://www.xfinity.com/response/faqs page. It will de
XfinityBenny
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Xfinity Houston Internet Outage 5 Days
Xfinity WiFi has been in a prolonged outage in Houston TX area code 77007 for 5 days straight. It is impossible to work from home under these conditions, and a $5 credit for three days of the outage barely covers my costs of relying on ATT personal data plans and running around to cafés in Houston t
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