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@user_vzpj1j Thanks for reaching out to us, we do apologize for any property damage you experience. I'll be happy to get this taken care of for you, to get started please send me a direct message with your first and last name and your complete serv

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Fiber optic line burial

Two gentlemen came to my house today and buried the fiber optic lines and broke my water line on my property and didn't tell me about it and just left I had to take my own time my own money to fix it because I have a sick aunt who lives here and very disappointed first first time I'm a customer of X

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@XfinityChristy​ Follow on Property damage  [Edited: "Personal Information"]

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Property damaged

Installers for cable punctured drip system and is now leaking watered Service ticket called in on September 2snd no resolution

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@user_2lbi83 Thanks for reaching out to us. I do apologize for any inconvenience, go ahead and send me a direct message with your first and last name,  the account holder's name and the complete service address.  I can get a ticket filed

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I need help/guidance in regards to submitting a Claim - Septic tank was damaged when installer drove over it

I have already tried calling xfinity in regards to this issue but they said the one that is supposed to submit the claim is the person who is in charge of the service that was installed. I have a rental property in Rome GA and the property that was damaged belongs to me not the person renting. The x

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Damage to Sprinkler Pipe caused by Comcast replacing cable underground

Good Day, Our sprinkler system technician was prepping our sprinkler system for the upcoming season and discovered a pipe break caused by Comcast work performed earlier this year. Comcast replaced cable underground in our yard from the street to our house and severed our sprinkler system pipe. When

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user_d5b3d3 Hello there! Thank you for taking the time out of your week and morning to write our Xfinity Support Team over this platform. We understand that you recently had some property damage and our team is here to invesitage this. To get started

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How do I report property damage caused by Comcast

Dear Comcast, We have no common area outdoor lighting to our buildings and parking lot. Comcast is doing new construction at [Edited: "Personal Information"] area installing service access lines to our five residential buildings there. They dug in our parking lot without the area being Julie located

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user_spr93 Thanks for reaching out to us today! I do apologize this has happened, it's definitely not the type of news we want to hear at all! We can help by submitting a property damage ticket to our local team for you. Please send us a direct

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Comcast cut a fiber line through my sewer line

As the subject line says, at some point in time Comcast cut a fiber line straight into and through my underground sewer line at my home. This caused a broken pipe and sewage overflow into the bathroom and crawl space. This has been pointed out by plumbing company and confirmed with photo evidence. A

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Cable pedestal

*Edit - removed personal information* is my property recently purchased and surveyed. My neighbors fence and the cable pedestal for his house is on my property and I want it relocated so I can put a fence on property line and reshape my driveway.

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Sprinkler damage during cable repair on my street

Hi! A recent repair of cable along my street severed part of my sprinkler hose and I have to have it repaired, how can I submit a claim for reimbursement?

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Today is November 26, 2024. It has been 86 days scenes my damage claim of over 3,000.00 was opened. Xfinity hired a company to bury a new internet line at my house and they cut the underground power cord to my wells water pump to my house and my rent

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Damage claim

I have been an Xfinity customer for over a decade. I had to open a damage claim on August 29, 2024, because Xfinity had to bury a new Internet cable to fix my Internet problem. The company they hired cut through the electric line to my wells pump house that fed water to my house and my renters house

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Help with an overhead line causing damage to several vehicles last week.

I AM an Xfinity customer, but this is about my work as a Liability Claims Adjuster. I've tried every way to find a way to set up a claim for this loss. Our insured semi was pulling house on a Minnesota State Highway, with a permit to use the route involving this loss location in Excelsior, Minnesota

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Need to speak with representative

I few weeks ago, Xfinity came to my house to bury a cable in my front yard. In the process, they hit the gas line. The gas line was dug up and repaired by the gas company. In the weeks that have followed, our toilets have been clogged and there is a large area of water in our front yard. We called a

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Technical Design and Estimate for 1/3 mile underground run on property

Hi. I am building a new house in a semi-rural area. Comcast fiber runs to my gate. My house is going to be 1/3 of a mile from the gate. I need to have cable run in a trench under the driveway to the house. All this is in the process of being built over the next year. I need to speak with whatever de

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Yes and I work for the property and have access to all they need as well I have permission from the property for Xfinity to run cable. I can also post notices on my neighbors above me in advance if we need to enter their apartments. Xfinity has alway

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WAITING ON COAX CABLE INSTALL SINCE OCT. 13

Transferred apartments and this unit had a cut or chewed coax cable in the wall. Numerous home techs have come out when a post wire installer was supposed to. I have called over 30 times and get the run around every time with assurances that it will be resolved. I’m paying for internet that I don’t

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Low hanging wire

Hi there is a low hanging wire at a property that manage and trucks cannot access the property we need it raised please

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Xfinity outside cable box damage from leaking water

We need help getting someone from Comcast/Xfinity to fix our open cable holding box with exposed wires, approx. 2' x 3', and cables outside the building that is leaking water into the lower level utility wall 2 floors below. Our condo is on a hillside. The open cable box with metal lid has many cabl

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Areal Cable removed

Hi. I have an ariel cable that crosses my property to a neighbors house that needs to removed. It does not follow property easements

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Service outage because of Network Damage with no ETA

Hi, I have had a service outage for nearly 17 hours with no details on the ETA in the outage tracker. Can you help me get in touch with Xfinity to understand when the issue will be resolved?

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HELP! DAMAGE - COMCAST DRILLED THROUGH OUR SEWER LINE

Comcast drilled through our sewer line. After roughly 10 hours of calling the useless 800 number we finally got an appointment for them to send some out today. They never showed. We don't know what to do now. Now when we call the number it automatically disconnects. I guess they don't want to talk t

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Thank for your answer. This is abnormal issue which virtual assistance is hard to understand the problem. 1) my property did not use this cable line for service, 2) the line goes to my neighbor property 3) i did not know it is still in service nor no

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Comcast cable line is sagging across my yard

Hi Comcast Customer Service, The comcast line, going from pole to my neighbor property, is sagging as it crosses my backyard. The cable line are now approximately 3 feet off the ground. my property did not use this cable for service. Could you tell me how to report the issue and ask Comcast to fix i

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Remove Overhead Lines

Hi, I would to submit a request to remove the overhead lines on a property I own as the two dwelling structures on the property will be demolished.

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