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Need Cable Removed From Old Power Pole
We bought a new property and a power pole needs to be removed, but the Xfinity cable is still on the pole. How do we get this removed successfully?
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Customer Service
We bought a new property and a power pole needs to be removed, but the Xfinity cable is still on the pole. How do we get this removed successfully?
Need Cable Removed From Old Power Pole
We bought a new property and a power pole needs to be removed, but the Xfinity cable is still on the pole. How do we get this removed successfully?
Question
Closed
Stolen modem
Hello - Recently moved out of our place and property management has stolen the modem that I was going to return. Services stopped 7/31 how can we rectify this?
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Customer Service
@ user_ekosch Do you notice any damage or bends/kinks in the coax line leading up to the modem? Is there a splitter connected by chance?
MB8611 T3 timeouts and timing synchronization failures lead to frequent disconnects
Over the past week or so, several times a day my MB8611 modem will disconnect and restart. Looking at the event logs, it is due to either T3 timeouts or timing synchronization failures. I'm on software version 21.3.7, which many others seem to be having an issue with on this device. Would it be wort
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Cable
I want to know how you can come on my property and run cable through my land and bury it to go to my Neighbors house without getting my permission.
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Customer Service
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Low hanging line
Line that was hanging low hit my truck. I have damage to the passenger side of my truck and need someone to contact me.
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Customer Service
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Burying cables
I need the tower that is on my property to be removed so I can pour concrete. I have left messages with Comcast construction but no one has ever replied.
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Customer Service
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NEED A DEMOLITION LETTER
COMCAST HAS BEEN MOVED ON THE PROPERTY AWAY FROM THE BUILDING WE NEED TO DEMO. WE NEED A RELEASE LETTER FROM COMCAST TO TAKE DOWN THE STURCTUR AND BEGIN CONSTRUCTION.
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Customer Service
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I need Wi-Fi
I need Wi-Fi. I live in an RV on my landlady's property who has Xfinity streaming. She wants me to have my own separate account and gateway. Is this possible?
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Customer Service
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Utility Box update or Move
I recently purchased a property and there is a Comcast cable box on a pole that is crooked and unsightly. How can we go about getting this updated or moved?
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Customer Service
Update: Since the property owner signed a contract for 100% of the units at our complex, my original plan will not be restored. How convenient for the property owner who surely received a nice kickback from Xfinity/Comcast, and for the XFINITY Commun
Unauthorized Service Change
My apartment complex recently began providing individual internet boxes for residents, rather than the one single wifi for us. The email correspondence from both Xfinity and my apartment complex did not state that we would be required to use their bulk internet plan. I have had my own personal inter
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So when I enter the URL given to me, this is what I get: " A rendering error occurred: Cannot read property 'value' of undefined." Huh? What does that mean? Sara
Xfinity Rewards
For at least the last several weeks when I go to https://customer.xfinity.com/rewards (after logging in) or using the xfinity account app, nothing is displayed for the rewards section. The page has the typical heading menus but when it first loads there are 3 dots and below that the 'box' that says
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[Edited: "Inflammatory"] I even had someone come to my home to take pictures of the damage they did. He gave me a business card with a phone number I cannot use to reach him and told me someone would be in touch first thing Monday. It's now We
How do I report property damage caused by Comcast
Dear Comcast, We have no common area outdoor lighting to our buildings and parking lot. Comcast is doing new construction at [Edited: "Personal Information"] area installing service access lines to our five residential buildings there. They dug in our parking lot without the area being Julie located
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@Again I am moving to the same city and the old and new address is just 8 minutes apart. So I just raise a request for the move from one address to another. Considering that there were no errors when I raise the move request, I assumed that there wi
No Network at Next house and No one in Xfinity is aware.
I have 3 techs showing at my house and none of them had any clue that the property does not have any Xfinity network. the issue was raised on the 15th, and it not the 22nd with no resolution. Support folks are clueless, and have no technical knowledge to even ask relevant questions. I took additiona
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Hello @BKBrian, thank you for contacting us here on the forums. We appreciate you taking the time and would be happy to provide some clarity. The item you're describing is a fiber vault where a fiber node will be installed. This allows us to service
Comcast cable box on my property that is much, much larger than the usual single family residential box
There is a big cable box in my front yard that is sized more for servicing the entire subdivision instead of just my house; it is about about 30 inches high, 20 inches wide and 10 inches deep instead of the usual 6 inch diameter cylindrically shaped box. Recently, a Comcast field tech was on my prop
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Outdoor cable box crumbling
Hello I have a light green Comcast telecommunications outdoor cable box on my property that’s crumbling. Who can I contact to have it replaced? There’s cables hanging out. Thank you!
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Customer Service
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Internet
I live in an RV on friend property so when I try to sign up for Internet is says I already have it. How do I handle this and sign up?
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overhead lines need to move
Hello, There are two lines running over my property I would like to have moved, and a line running to my house that I would like to route underground.
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Customer Service
That’s my guess as well. Drove around and didn’t see any damage anywhere around. Guessing there is no ETA on when this will be resolved.
Spring outage?
My internet went out around 9:30 this morning, and the app states no ETA only as soon as possible and under investigation for severe weather. Customer service isn’t answering, I’m guessing due to the CrowdStrike issue. I just want to know what is going on. I had internet all this week, and now nothi
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Hello, @user_7naqmv thank you for taking time to create a post. I completely understand the frustration with the ongoing damage claim, I'd like to help get this resolved. From experience, when damage claims haven't been resolved in a timely manner. I
XfinityJustinC
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7 months ago
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Ticket Number [Edited]
Hi Xfinity I am so sick and tired of xfinity support. It's been 21 days since my property was damaged. The Sprinkler system was damaged when stupid contractors from xfinity came to dig up the wire. My ticket number is [Edited: "Personal Information"], I have done a police report as well for property
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