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Installation Crew Damaged the concrete and grass - did not repair
How can I get in touch with the right people to have the property remediated. My neighbor had Xfinity installed and in the crew running a conduit in front of my home they damaged the concrete sidewalk, curb and did not repair my that was torn out. If someone can please send me a message about having
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Customer Service
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Moving service pedestal on our property
Hello, we are needing to move the service pedestal in our yard by about 8 feet to make way for changes to the ground.
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Customer Service
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Cables astray on exterior of property
Hi the cabling on the outside of my house look like [Edited: Language] please come fix them. Also the automated phone system is [Edited: Language] thanks for the [Edited: Language] customer service.
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Customer Service
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New Construction & Yard Property Damge
We live in a new construction home that has brand new sod laid - Comcast has dug up our front yard to install lines and 1. No one called or sent us anything in the mail to let us know this was happening 2. Everywhere that has been dug and piles of dirt were left is now dead grass This needs to be fi
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Customer Service
Exposed coaxial cable on my property
Schedule a technician to bury coaxial cable already dm’d
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Customer Service
Damage from buried cable
I recently had an Internet line buried and now there is a constant wet spot in my yard right in the path of where the line was buried.
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Customer Service
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Fiber Optic line damage
[Edited: Personal Information] Our line was cut by a team working on our place today
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Customer Service
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Storm Damage Service call
Just had a storm that snapped the cable line from the pole to my house. Made an appointment using the online tool but I think it is a general trouble shooting ticket. I want to make sure they know they will need to rerun the service line.
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Customer Service
File a damage claim
I had a tech come out and unfortunately put his foot through my ceiling in my garage. How do I go about getting compensation for the repair? He acknowledged it. So did his supervisor. But we never were told how to go about reporting it.
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Customer Service
Wires hang too low- trucks can't access property
Your cable wires hang too low over the Emily Ave. entrance to our apartment complex at [Edited: "Personal Information"]. Today our trash trucks could not exit our Landisville Apartments complex using the Emily Ave. exit without ripping down the wires because they hang too low! There have been severa
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Customer Service
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Irrigation line damage from fiber install
Hello, Someone was out last week to bury the fiber optic wire that an xfinity technician had ran. They damaged an irrigation line in my yard and said they would come back in the morning to repair it. They never came back to fix it. How do I get a hold of them?
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Customer Service
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Damage to irrigation system
When laying down new cable the subcontractor sliced through my irrigation system and cause a leak which had to be repaired. How do I get a comcast to pay for the repairs?
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Customer Service
Damage to exterior equipment
The box for my Xfinity connection appears to have been struck by a vehicle and is displaced. address: [Edited: "Personal Information"]
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Customer Service
Damage to sprinkler lines
Some sprinklers are not working since tv cable was buried.
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Customer Service
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Line installed on my fence. Need it buried
Hello, At the beginning of the year a tech installed the new Xfinity aerial fiber on our street to my house. At the time the singular tech did a "temp" job and just ran it from one pole to another then across the fence on our property side. I would like to have someone come out to have it buried if
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Customer Service
I have the same problem. I did however keep typing “cable down in street” into the Xfinity assistant and it gave me a prompt to report cable laying across the street. The cable has been laying in the middle of the road since Friday when I got home fr
How do I report downed aerial cable wire?
How on earth am I supposed to report a downed aerial cable wire that (a) has left my home entirely without internet and (b) is lying in the street outside my house? I have been trying to report the problem for more than an hour and the only option appears to the the Xfinity Assistant bot, which asks
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Network Damage Outage for 24 hours
Hi! I have had an outage due to "Network Damage" for close to 24 hours, and status is still "Under investigation" but I'm wondering what those mean and if there is a better answer than "as soon as possible" for possible reconnection time? Are there technicians working on a repair?
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Your Home Network
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I want to speak to a live agent
regarding damage done to my property bill underground cable contractor, the way the new cable line $hooked up to the outside box and why my bill is $300 instead of what I was paying prior to the outage that occurred in my area due to transformer explosion that damaged cable lines in my neighbor. The
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X1

Early September 2025, Xfinity decided to run Fiber into neighborhood. My sodded front lawn was damaged across the complete 300' of property from installation crews. Spoke with one of the only techs which spoke English about them repairing the
user_yv26oi
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10 months ago
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no customer service
i need help with my account and need a live human being to assist me.
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