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report down wire

I'd like to report an Xfinity cable on my property that poses a tripping hazard but I am not a current customer. I have tried the 1-800 numbers but cannot proceed without an active account.

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Customer Service

Accepted Solution

Closed

Map or route for Cable Bury

Is it possible to get a diagram/map for a planned cable bury? This information was requested by the property manager in a townhouse complex where the hub is 240 ft from the townhouse unit. Thanks.

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Customer Service

Closed

Cable.

Due to storm damage the cable line to my house is laying in my driveway.

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Customer Service

@LisasCultJam Thanks for posting about your interruption. We hope you're family and property is safe. If it is due to weather related damage, find all the answers to your questions on this https://www.xfinity.com/response/faqs page. It will de

XfinityBenny

commented

2 years ago

to the conversation:

Xfinity Houston Internet Outage 5 Days

Xfinity WiFi has been in a prolonged outage in Houston TX area code 77007 for 5 days straight. It is impossible to work from home under these conditions, and a $5 credit for three days of the outage barely covers my costs of relying on ATT personal data plans and running around to cafés in Houston t

Question

@user_yt06il Great question as a homeowner or property owner the tree that's on our line would have to be moved either by the property owner or the homeowner. As our techs would not be able to be able to perform the work and our techs do not have the

XfinityOrlandoM

replied

6 months ago

to the conversation:

Downed tree limb on line

I have a downed tree limb on our line from storms that went through almost a week ago. I have opened two support tickets and they were both closed within a couple of days with no resolution or contact. The line is sagging across our fence with a giant tree limb hanging from it. I cannot get in conta

Question

user_1bphwk Thank you for reaching out to us! Has the damage impacted your internet connection?

XfinityMartyR

commented

9 days ago

to the conversation:

Damage

The wires to the internet connection outside the home were accidentally damaged

Question

We cannot speak to the decisions made by the community. You would have to contact your property management team to see what options are available.

XfinityAirelle

replied

2 years ago

to the conversation:

Service

We currently have Xfinity. Fiber Optic is courting our HOA community. We are being told that if the community votes yes (we are voting no along with others) that the entire community will be forced to use it and locked into this service for 10 years with annual increases. No opt out option. We want

Question

Closed

Status or work order for new outside tap and port

Hi! I was told new equipment team was going to be installing a new tap and port on my property since lightning damaged it. I haven't received any contact in reference to same and there are no work orders showing on my account Please advise. Thank you

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Customer Service

Closed

[Edited] Status Update

I emailed [Edited: "Personal Information"] with our property tax record. Still waiting for internet.

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Customer Service

Hello. There is an unused Comcast Grant of Easement on the property. We are selling the property and the buyer wants the easement removed from title.

HWeiss

replied

2 years ago

to the conversation:

Release of Grant of Easement

Can someone contact me about getting a release to a Grant of Easement for property that is being sold.

Question

Closed

Downed cable line and pole

There is a downed cable line and pole in my neighbor's property that dragged down my fence and several large tree branches

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Customer Service

Lysol spray will damage the finish of the XR11 style remote controls. I would recommend a wipe instead

aviator409

commented

6 years ago

to the conversation:

How to clean my comcast remote,

concerned re corona virus on my remote, how do i keep the remote clean? what can I use? can I spray it?

Question

@user_20e2b0 Does Xfinity take care of tree branches on their lines? Xfinity does not do any tree trimming. If the trees are on your property it is up to you to get someone out to remove the branches. If on someone else's property it'

Again

commented

2 years ago

to the conversation:

Xfinity lines have tree branches on them

Does Xfinity take care of tree branches on their lines?

Question

@user_igee2209 At this time I have provided the easement rights policy we have at this time. We are able to access private property to maintain our equipment.

XfinityDena

replied

1 year ago

to the conversation:

Easement information

I am trying to find information regarding an easement with Comcast about a utility pole on my neighbor's property. Comcast keeps seeking access to the pole from my property because the neighbor blocked the access to the pole on their property with a gazebo. I searched through my title report documen

Question

@user_a05f20 If the trees are in the public alley and not part of your property, as in a tree on your property hangs over into the public alley and then into the lines, it would be your responsibility to take care of the tree trimming. Howeve

Again

commented

3 years ago

to the conversation:

Trees growing into phone/cable lines

There are trees and branches growing into the utility lines in the public alley behind my house. I contacted the power company, and they said they are your lines and will therefore not trim anything. I can provide photos as well. Who can I contact to trim and/or remove these trees? If the branches s

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Closed

Utility box

Are the green utility boxes able to be relocated? I have one on my property and I would like to move my fence.

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Customer Service

Serviceability - Next Step

We purchased the property located at [Edited: "Personal Information"] approx. 3 months ago. We had a locate performed last week and found a comcast/xfinity green box and a line running through the property to the neighbor's property. We show no easement for this line and would like to know what our

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Customer Service

xfinity was digging by the corner of our property and now we have a water line leak. Who do i call for repairs?

user_c91b9b

commented

4 years ago

to the conversation:

How to report property damage by Comcast

The Comcast cable from street to back of home has damaged sprinkler system cutting water lines with equipment that dig under ground to lay cables. How can I get reimbursed for repairs?

Question

low hanging line-follow up

I submitted a ticket on Monday regarding a low hanging line at my property that's impeding construction. I have not heard anything back.

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Customer Service

Hi Rcdenn. How did they contact you before? We do not hav any contact with property bulk management team.

XfinityWilliam

commented

1 year ago

to the conversation:

Unresolved issue in reference to my monthly bill

I need to get in contact with the manager of priority bulk, Dan. I was given his name by supervisor, Robin. please have him or someone comparable to his management level contact me ASAP! I will provide my phone contact upon receiving an e-mail response. Thank you, R.[Edited: "Personal Information"]

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