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@user_yt06il Great question as a homeowner or property owner the tree that's on our line would have to be moved either by the property owner or the homeowner. As our techs would not be able to be able to perform the work and our techs do not have the
Downed tree limb on line
I have a downed tree limb on our line from storms that went through almost a week ago. I have opened two support tickets and they were both closed within a couple of days with no resolution or contact. The line is sagging across our fence with a giant tree limb hanging from it. I cannot get in conta
Question
We cannot speak to the decisions made by the community. You would have to contact your property management team to see what options are available.
Service
We currently have Xfinity. Fiber Optic is courting our HOA community. We are being told that if the community votes yes (we are voting no along with others) that the entire community will be forced to use it and locked into this service for 10 years with annual increases. No opt out option. We want
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Lysol spray will damage the finish of the XR11 style remote controls. I would recommend a wipe instead
How to clean my comcast remote,
concerned re corona virus on my remote, how do i keep the remote clean? what can I use? can I spray it?
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Serviceability - Next Step
We purchased the property located at [Edited: "Personal Information"] approx. 3 months ago. We had a locate performed last week and found a comcast/xfinity green box and a line running through the property to the neighbor's property. We show no easement for this line and would like to know what our
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Customer Service
low hanging line-follow up
I submitted a ticket on Monday regarding a low hanging line at my property that's impeding construction. I have not heard anything back.
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Customer Service
Hi Rcdenn. How did they contact you before? We do not hav any contact with property bulk management team.
Unresolved issue in reference to my monthly bill
I need to get in contact with the manager of priority bulk, Dan. I was given his name by supervisor, Robin. please have him or someone comparable to his management level contact me ASAP! I will provide my phone contact upon receiving an e-mail response. Thank you, R.[Edited: "Personal Information"]
Question
@user_p61khu still no update since May 8th despite reporting as safety hazard and having an injury on my property directly related to dangling wire.
Drop bury
Xfinity won’t bury my line even though it was reported as a safety issue. Already had one child get hurt, it’s been 20+ days and the utilities are marked. They keep closing the case.
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Closed
Utility Cables Tangled in Tree
I noticed Cables tangled in tree. Location; [Edited: "Personal Information"] East side of property on utilities easement
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Customer Service
Thank you, Jody. May I ask where on the property the box is? Also, can I have a good phone number and email address for you?
Connection box
I would like to have a connection box put below surface level. It was like that when I moved in and was quickly changed to above ground soon after I moved into my house. I will be putting in a driveway to park a travel trailer at my house and the plastic box is in the way.
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Closed
Pedestal Repair
Hi There, I have a green cable pedestal on my property that is damaged/leaning. I would like the pedestal replaced, and at the same time I would appreciate if they can bury it so that I have better access to my property. Has anyone successfully had a pedestal buried? Thanks
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Customer Service
Closed
Trees grown into Comcast utilities
Trees have grown into Comcast utilities on the property of a senior citizen. 27173 van born road Taylor Michigan. Pictures available upon request.
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Customer Service
I was trding in my old phone to get a promo of $800 towards a new one sent my tradein phone in which is in perfect condition 2 weeks later i get it back in the mail that says it is ineligable due to damage there is no damage on the phone what so ever
Trade In Complaint- Would Appreciate Any Help
Went to store 7/22 to upgrade during this latest iPhone promotion. The sales associate evaluated my trade in device and based on model and condition (my phone was in perfect condition and to be safe i took photos and a video of the phone turning on just before going to the store) assured me i would
Question
@user_fa7a76 That's an excellent question. Easement rights are a public utility right-of-way that helps Comcast maintain its equipment. In areas where Comcast has overhead cable lines, the space for the lines is rented from the public utility. If you
Easement waiver Broward county
Who do I need to contact in Comcast to get an easement waiver signed? The City of Weston requires the form and the contact they provided at Comcast is not responding. I have the form filled out; I just a signature from a Comcast authorized employee. thanks
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Closed
Constant outage
There are constant outages at my property and I never seem to see a credit from you for the inconvenience. I am rethinking my provider.
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Customer Service
there is a coax outlet on the property which the technician saw but was unable to run cable from the outlet to my apartment
Coax cable connection
Requested install of Xfinity modem , technician needed to run coax cable to the apartment but was not able to. Requesting support for follow up appointment to get apartment connected. Thanks
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I am dealing with the same issue for the same amount of days. Only difference mines goes from my property across the street as well.
XFINITY SUPPORT - CABLE WIRE
Downed cable wire in front of state highway for 4 days with no response from xfinity. [Edited: "Personal Information"] - previous ticket code. This is a safety hazard I need remedied immediately.
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Closed
Need above ground temporary line at residence
There will be major excavation at our property for a pool installation and I need above ground temporary line at my residence. Thank you.
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Customer Service
Closed
Complaint: loss of internet service due to subcontractor negligence
I was awaken this morning at 7:00 am by a CableCom subcontractor for Xfinity asking if he could look around my property to locate a couple of amplifiers he was supposed to replace. They were not located on my property but he continued to walk my neighborhood searching for them. By 10:00 am my intern
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Customer Service
xfinity was digging by the corner of our property and now we have a water line leak. Who do i call for repairs?
user_c91b9b
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4 years ago
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How to report property damage by Comcast
The Comcast cable from street to back of home has damaged sprinkler system cutting water lines with equipment that dig under ground to lay cables. How can I get reimbursed for repairs?
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