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Installation Crew Damaged the concrete and grass - did not repair

How can I get in touch with the right people to have the property remediated. My neighbor had Xfinity installed and in the crew running a conduit in front of my home they damaged the concrete sidewalk, curb and did not repair my that was torn out. If someone can please send me a message about having

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Moving service pedestal on our property

Hello, we are needing to move the service pedestal in our yard by about 8 feet to make way for changes to the ground.

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58

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Cables astray on exterior of property

Hi the cabling on the outside of my house look like [Edited: Language] please come fix them. Also the automated phone system is [Edited: Language] thanks for the [Edited: Language] customer service.

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36

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New Construction & Yard Property Damge

We live in a new construction home that has brand new sod laid - Comcast has dug up our front yard to install lines and 1. No one called or sent us anything in the mail to let us know this was happening 2. Everywhere that has been dug and piles of dirt were left is now dead grass This needs to be fi

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Exposed coaxial cable on my property

Schedule a technician to bury coaxial cable already dm’d

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Damage from buried cable

I recently had an Internet line buried and now there is a constant wet spot in my yard right in the path of where the line was buried.

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Fiber Optic line damage

[Edited: Personal Information] Our line was cut by a team working on our place today

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37

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Storm Damage Service call

Just had a storm that snapped the cable line from the pole to my house. Made an appointment using the online tool but I think it is a general trouble shooting ticket. I want to make sure they know they will need to rerun the service line.

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175

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File a damage claim

I had a tech come out and unfortunately put his foot through my ceiling in my garage. How do I go about getting compensation for the repair? He acknowledged it. So did his supervisor. But we never were told how to go about reporting it.

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Wires hang too low- trucks can't access property

Your cable wires hang too low over the Emily Ave. entrance to our apartment complex at [Edited: "Personal Information"]. Today our trash trucks could not exit our Landisville Apartments complex using the Emily Ave. exit without ripping down the wires because they hang too low! There have been severa

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Irrigation line damage from fiber install

Hello, Someone was out last week to bury the fiber optic wire that an xfinity technician had ran. They damaged an irrigation line in my yard and said they would come back in the morning to repair it. They never came back to fix it. How do I get a hold of them?

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Damage to irrigation system

When laying down new cable the subcontractor sliced through my irrigation system and cause a leak which had to be repaired. How do I get a comcast to pay for the repairs?

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Damage to exterior equipment

The box for my Xfinity connection appears to have been struck by a vehicle and is displaced. address: [Edited: "Personal Information"]

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Damage to sprinkler lines

Some sprinklers are not working since tv cable was buried.

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Line installed on my fence. Need it buried

Hello, At the beginning of the year a tech installed the new Xfinity aerial fiber on our street to my house. At the time the singular tech did a "temp" job and just ran it from one pole to another then across the fence on our property side. I would like to have someone come out to have it buried if

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I have the same problem. I did however keep typing “cable down in street” into the Xfinity assistant and it gave me a prompt to report cable laying across the street. The cable has been laying in the middle of the road since Friday when I got home fr

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4 years ago

 to the conversation: 

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How do I report downed aerial cable wire?

How on earth am I supposed to report a downed aerial cable wire that (a) has left my home entirely without internet and (b) is lying in the street outside my house? I have been trying to report the problem for more than an hour and the only option appears to the the Xfinity Assistant bot, which asks

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Network Damage Outage for 24 hours

Hi! I have had an outage due to "Network Damage" for close to 24 hours, and status is still "Under investigation" but I'm wondering what those mean and if there is a better answer than "as soon as possible" for possible reconnection time? Are there technicians working on a repair?

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I want to speak to a live agent

regarding damage done to my property bill underground cable contractor, the way the new cable line $hooked up to the outside box and why my bill is $300 instead of what I was paying prior to the outage that occurred in my area due to transformer explosion that damaged cable lines in my neighbor. The

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