The cable from the alley to my home has fallen as a result of storm damage. It is still connected on both ends (and service has not been interrupted) however it now reaches the ground in the middle of my backyard. I'd like to know the steps to have this remediated.

At the beginning of January, a technician came to my house to fix an issue that the whole neighborhood was having. It didn't have anything to do with my house, but when they were working on their lines, they cut my invisible dog fence in multiple places. I had to pay $380 dollars for the company to

Good morning, I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity. Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them th

My issue as described in the Subject appears to be a common problem with Xfinity. About three weeks ago, an Xfinity technician was in my neighborhood completing "emergency repair work" per a text I received from Xfinity. When I left my residence later in the day, I noticed an orange line placed acro

I am the owner of the property. I plan to demolish the existing house and therefore need to request a permanent disconnection of the Xfinity / Comcast cable service at this address. Could you please process this request and provide the next steps or a work order number? I would appreciate any guidan

Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started

Underground service was added at my home. The overhead cable was cut down but was not removed. It has been two weeks. Please respond to request for service.

A few of our front yard sprinkler heads/lines have been damaged by new xfinity line placement crews. They are installing for the neighborhood and not for our specific use. We would like to have them fixed/replaced.

Xfinity just installed a HUGE backup battery cabinet in our yard without our knowledge that it was going to go there and that it would be above ground. It is a HUGE eyesore. We live in the mountains... natural landscaping. Our road is dirt gravel and not maintained by the county. We get plenty of sn

Xfinity technician broken my windows glass during in-home installation. Submitted damage claim on 9/17 , today is 10/25, Xfinity never contact me even for one time. I tried to contact customer service and they always ask me to wait their team to call me but never happen. I stopped by the store on 10

Xfinity recently came to bury a wire in my yard and cut our dog fence two times. When I asked the man to please put the wires back together that he cut he just shrugged and did not do it. I had to have the fence company come out and fix it. The cost was $225 how do i get this reimbursed since it was

My neighbor had a home fire that spread to my unit and destroyed the router. I need to cancel my service until I can find a new residence.

I already called Mississippi power and they determined that the tree down the street that pulled on a line that was hooked to my house and pulled off siding was not their line. I am asking for someone to come to determine if it was your company and to file a claim and have it fixed.

On April 19, an Xfinity contractor installed cable at my new construction home. He started by hanging the cable to the facia even though every utility at my home is underground. I stopped him and after serious problems with communicating in English, he got permission from a supervisor to lay a cable

Comcast digging in my front yard damaged sprinkler system and damaged lawn

The cable utility box on my front lawn appears to have been damaged by either landscapers or neighborhood kids and there is now a large hole in the top cover portion that a child could reach into and grab the wires. I am worried someone will reach in and get hurt and it is on my property and I don't

Xfinity was digging underground and used our driveway to access the site. Without asking, they parked a large and heavy metal based driller on our driveway which caused damaged. Thin cracks opened up, and pieces broke from the surface. Also a utility outlet was damaged and currently there are cables