Xfinity recently came over unannounced and we just happened to hear and see them digging in the middle of our front yard. I still have no idea why. They left behind this little plateau with dirt and rocks around the edge, and the grass on top has already died. How can I get them to come out and fix

Hi Xfinity Support Team, I need to have Comcast guy lines removed or relocated from a utility pole in the alley behind my property. These guy lines are currently blocking access to an area where I plan to create off-street parking. I've already had Xcel Energy assess their guy line, and they've conf

I have been trying to have my internet restored for almost a month now. Today was the 3rd tech to come out, but I think he is a contractor and not actually employed by Xfinity even though his van was labeled Xfinity/Comcast. He was here to re-run lines in the walls of my apartment building as the pr

Hi, I need assistance in finding where to submit a request for removal of a comcast box from my front yard. Please advise. Thank you.

My truck was hit by a comcast truck driven by in Blairsville PA. He gave me his insurance information and we reached out 23 times and have not heard back from anyone. It has been almost a month and I do not know what to do.

Hi, I have multiple Xfinity cables terminating in my yard from a pole in the alley. None of the lines are live per my neighbors, and now the lines are all sagging and trip hazard. I have tried multiple times to get Xfinity to come out, but the errors have been many because the Xfinity ticket system

Hello, I need assistance getting a heavily damaged Comcast/Xfinity utility pedestal replaced on the edge of my property line right next to my driveway. The plastic housing is completely crushed and caved in (I have attached a photo for reference). I am concerned that the internal components and wiri

I am seeking urgent help with an account error that has now resulted in a collection account and damage to my credit. I moved apartments in July 2024 and continued my Xfinity service at my new address. For some time, I was able to continue using my old equipment at the new apartment. On November 5,

I am considering buying a new house, but it is .6 miles from the nearest xfinity customer and it currently does not have a line. I won't buy the house if I can't get broadband, so I'm trying to assess what it will take to get a new line installed. (there are several other houses nearby that would be

Please provide an update on the construction work order for my account. The lines on my road were severely damaged from an ice storm in January and have yet to be addressed!!! Apparently my latest ticket was closed but no action has been taken. The only reason I have internet service now at my resid

There is water inside the pedestal box outside my front yard and has caused me to lose Internet, cable and phone service. There is no outage in my error

Xfinity service repair technician just departed. No service since 5:20 PM 12/31/24. He replaced the fiber CommScope micro node where the incoming fiber connects to the home coax as it has failed. Main living room OLED TV now functional. Upstairs TV still didn't work. Replaced upstairs Xfinity box. S

Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne

Y'all came out at least 2 months ago and ran a line from my yard to the neighbors, but never buried the line. I'm not a comcast customer

While proceeding through intersection xfinity dropped communication lines on my vehicle, Damaging the roof and pilar.

I am writing to report an issue with my Xfinity rented router and personal gateway that occurred during a recent thunderstorm. Unfortunately, the LAN port on the rented router and my gateway were damaged as a result of the storm. Could you please advise if there is a specific channel or website wher

when Comcast installed their cable they drove a metal rod through our sewage line. we have had multiple back ups and the water company finally put in a camera which identified what is causing the back ups...the metal rod that i assume is ground for the cable extender box in our front yard. Who do i