Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (4.9K)
Closed
Need to move Tap on my property to a different location - Need to extend driveway
I am very frustrated. I have been trying to get someone to come out to move the Comcast Tap (Green connection box) to a different location as I need to extend my driveway and it's in the way. I called about a month ago and set up an appointment for last Sunday 12/1. The Xfinity contractor that came
Question
•
Customer Service
Thanks for posting on our community forums for assistance, user_126ljl. I'm sincerely sorry to hear about the damage to your property and the delay in resolution. This is not the experience we would like you to have, and I'd like to help get this res
PROPERTY DAMAGE BY XFINITY
I have an easement from xfinity on the front of my property. About a month and a half ago, contracts showed up unannounced and destroyed my front lawn, left hazardous ground level boxes opened that are still not safely secured and even left cables everywhere after work that I had to personally pick
Question
Thanks for reaching out, user_2l09v4. I'm so sorry you haven't heard anything about your property damage claim. I'd be more than happy to look into this for you. In order to get started can you, please send us a direct chat message with your full na
Property damage
I need to file a property damage claim. After spending a great deal of time on the phone, I have spoken to representatives and have been given a claim number but no one has reached out to me to investigate anything. I have a $9000 bill that I need to get reimbursed.
Question
Hello user_k4alx6 thank you so much for following up on your initial post. As we did not hear from you 1-1, we cannot provide any additional details at this time. We'd love to look into this for you further and provide any additional solutions possi
Reimbursement for property damage expense caused by Comcast/Xfinity contractor
Several months ago a contractor working for Xfinity installing fiber cable caused damage to previously installed fiber belonging to a different provider. Damage required multiple holes to be dug in my yard. Contractor eventually agreed to compensate for repair of the yard damage. I requested compens
Question
Closed
Need to know if I have a POE filter on my cable connection already on my property
Just moved into a condo and I don't have access to the cable infrastructure to see if I have a POE filter on my cables for a MOCA setup. Can someone at Comcast tell me? And if not, I want to get a POE filter installed.
Question
•
Customer Service
Closed
protection plan taken off iphone without permission then suffer damage
Why, I’m calling them for more than 4 hours no one is able to fix it
Question
•
Plan
Closed
protection plan taken off iphone without permission then suffer damage
Upon upgrading my phone to iphone 14 pro max in store we informed staff that everything was to remain the same except for the physical phone. It took well over 2 hours to complete the transfer. I had a Iphone mx so way less tech then the upgrade. I have been a customer over 6 years. I walked into th
Question
•
Plan
Hello there. I am writing because we have an existing cyclone fence on our property and we are going to extend it back to the edge of our property line. We checked with the City of Minnetonka, where we live, and this is approved. However, when I look
Property Easement
I would like to get the TV utility easement on my property moved like 2 feet in order to pour concrete on the side of my house and it be out of the way in a soon to be high traffic area. RV trailer and or other utility trailers getting backed in and out.
Question
*URGENT MATTER* Xfinity Contractors damaged my septic tank while burying line.
It has now been eight days since the contractors caused damage to the septic tank, and no one has returned to address the issue or taken any responsibility for it. This repair is required immediately. Beyond the obvious health and sanitation concerns, this situation poses a significant safety hazard
Question
•
Customer Service
That option does not work, pencil paper, Xfinity Support. My address is [Edited: "Personal Information"] Name on account is [Edited: "Personal Information"]. Besides green box movement i want cable from install at [Edited: "Personal Information"] run
Utility box on property
Hello, I have a question about a Comcast utility box on the corner of my property and don’t see that it is listed as an easement on my survey or deed and title paperwork. Is there someone I can speak to about this? Looking to have a fence put in around yard asap. Thank you.
Question
Closed
Lines Rerun
I am on the board of my HOA. On HOA property is an Xfinity box with multiple cables running to homes. There was a tree near the box and over time it encompassed the wires so that they ran through a root. We have had the tree removed and would like to have the stump removed as well. However, our tree
Question
•
Customer Service
user_tqu722 thank you for using the Community Forums page to reach out to us. To make sure I am understanding correctly, you would like to relocate an easement on your property due to changes in the property line?
Moving an easement
Hello - the lot lines within my property are being moved slightly and I need a contact to review & sign off on the new plat due to the Comcast easement needing to be moved. How can I find the right contact person / number? I am located in Oak Brook, IL.
Question
@user_e8v612, Thanks for the update. To clarify are you a homeowner or tenant? Are you an employee of the property condo community? Was there a reason you were reaching out for this information instead of the Property Manager?
Map or route for Cable Bury
Is it possible to get a diagram/map for a planned cable bury? This information was requested by the property manager in a townhouse complex where the hub is 240 ft from the townhouse unit. Thanks.
Question
Closed
status is “under investigation and the cause is “Network Damage”. What exactly does Network Damage mean?
My Internet Is Down, But My Neighbors' Isn't! Hi everyone, I'm having a frustrating issue with my internet service. The official outage map shows no problems, but my internet has been completely out. The strange part is that my neighbors who also have the same provider, still have their internet wor
Question
•
Customer Service
Closed
XFINITY Service Technicians
XFINITY Service Technicians drove on my property and damaged my yard. Please advise the protocols for reimbursement. Thank you.
Question
•
Customer Service
Thanks for reaching out to us, as a property owner and an Xfinity customer myself I would not be happy if and Xfinity cable line that was buried caused damage to my sewer line. I'll be happy to get a damaged complaint ticket opened up so one of our
Underground cable damage
A few months ago Comcast replaced an underground cable to our condo. Our plumber on trying to fix a were line issue discovered that the Comcast cable severed the sewer line.
Question
Bad Faith Appointments
[Edited: "Personal Information"]- Damage Claim. I was contacted by Xfinity employee Hannah ,[Edited: "Personal Information"]. She scheduled appointment for a Supervisor to meet me in at my address with the installation crew who installed the service line drop along the side of my weight bearing pati
Question
•
Customer Service
Closed
Broken utility box
I have a damage utility box next to my driveway that has been damage during winter storm this year. I have open a complaint ticket but was closed a day later. Does xfinity support and make repair to this box? Your ticket [Edited: PII] for your Damage complaint has been completed successfully. There'
Question
•
Customer Service
Hi @DirtheadTom ! Any easement that may exist on any property is always noted on the title report for that property. The title report is provided to the property owner at the time of the purchase by the title company. Please let me know if this helps
Property Easement
I would like to get the TV utility easement on my property moved like 2 feet in order to pour concrete on the side of my house and it be out of the way in a soon to be high traffic area. RV trailer and or other utility trailers getting backed in and out.
Question
Hi there, @user_50c2c4, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you experienced some property damage after a cable was buried. We can certainly assist you with that request. To get started, please
CCValerie
commented
3 years ago
to the conversation:
0
0
Damage to property after neighbor had cable buried
My neighbors had their internet cable buried and the digging damaged a stone wall in my yard. How do I proceed with making a claim?
Question