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Exposed coaxial cable on my property
Schedule a technician to bury coaxial cable already dm’d
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Customer Service
Wires hang too low- trucks can't access property
Your cable wires hang too low over the Emily Ave. entrance to our apartment complex at [Edited: "Personal Information"]. Today our trash trucks could not exit our Landisville Apartments complex using the Emily Ave. exit without ripping down the wires because they hang too low! There have been severa
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Customer Service
Damage from buried cable
I recently had an Internet line buried and now there is a constant wet spot in my yard right in the path of where the line was buried.
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Customer Service
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Fiber Optic line damage
[Edited: Personal Information] Our line was cut by a team working on our place today
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Customer Service
Closed
Storm Damage Service call
Just had a storm that snapped the cable line from the pole to my house. Made an appointment using the online tool but I think it is a general trouble shooting ticket. I want to make sure they know they will need to rerun the service line.
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Customer Service
File a damage claim
I had a tech come out and unfortunately put his foot through my ceiling in my garage. How do I go about getting compensation for the repair? He acknowledged it. So did his supervisor. But we never were told how to go about reporting it.
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Customer Service
Closed
Irrigation line damage from fiber install
Hello, Someone was out last week to bury the fiber optic wire that an xfinity technician had ran. They damaged an irrigation line in my yard and said they would come back in the morning to repair it. They never came back to fix it. How do I get a hold of them?
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Customer Service
Closed
Damage to irrigation system
When laying down new cable the subcontractor sliced through my irrigation system and cause a leak which had to be repaired. How do I get a comcast to pay for the repairs?
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Customer Service
Damage to exterior equipment
The box for my Xfinity connection appears to have been struck by a vehicle and is displaced. address: [Edited: "Personal Information"]
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Customer Service
Damage to sprinkler lines
Some sprinklers are not working since tv cable was buried.
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Customer Service
Network Damage Outage for 24 hours
Hi! I have had an outage due to "Network Damage" for close to 24 hours, and status is still "Under investigation" but I'm wondering what those mean and if there is a better answer than "as soon as possible" for possible reconnection time? Are there technicians working on a repair?
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Your Home Network
Closed
Line installed on my fence. Need it buried
Hello, At the beginning of the year a tech installed the new Xfinity aerial fiber on our street to my house. At the time the singular tech did a "temp" job and just ran it from one pole to another then across the fence on our property side. I would like to have someone come out to have it buried if
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Customer Service
Closed
contractors on my property with out notice
I have contractors that keep coming to my door on days I am not home. My dogs have access to the outside yard. The last time they came, they rang doorbell and went into my back yard. Luckily my son was home. They are showing up without notice and I have asked them through my doorbell to come back on
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Customer Service
Closed
I want to speak to a live agent
regarding damage done to my property bill underground cable contractor, the way the new cable line $hooked up to the outside box and why my bill is $300 instead of what I was paying prior to the outage that occurred in my area due to transformer explosion that damaged cable lines in my neighbor. The
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X1
Request for Relocation of Exterior Cable Crossing Property Line
I am writing to request assistance with a physical cable line that is currently crossing over my private property. I am a resident of San Francisco, and I am currently in the process of renovating my backyard. During the planning phase, I discovered that an existing Xfinity cable line is routed acro
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Customer Service
Drop line too low at new property
We bought a house that has a drop line that’s only about 8 feet off the ground, which is too low for our purposes. This is not at our home address associated with the account. How do we go about getting a technician out to fix this?
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Customer Service
Tree on comcast line up from property
tree on main cable line up from 2198 eastbrook road toward new castle pa. Getting channel error modem since tree fell on lines wind makes t3 sync and drops
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Customer Service
Closed
MDU wiring damage confirmed, case closed prematurely affecting disabled household
Hey everyone, first time poster here. Never thought I'd be writing on a forum like this, but after dealing with my Xfinity issues since January, here I am. It's been a real struggle. We've been dealing with our service constantly freezing or just dropping out completely. It's affecting everything—my
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Customer Service

I have the same problem. I did however keep typing “cable down in street” into the Xfinity assistant and it gave me a prompt to report cable laying across the street. The cable has been laying in the middle of the road since Friday when I got home fr
615Momma
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4 years ago
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How do I report downed aerial cable wire?
How on earth am I supposed to report a downed aerial cable wire that (a) has left my home entirely without internet and (b) is lying in the street outside my house? I have been trying to report the problem for more than an hour and the only option appears to the the Xfinity Assistant bot, which asks
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