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Relocating an underground comcast cable
I have an detached garage being added to my property and need the comcast cable moved before they excavate. Thx
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Customer Service
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cancellation
I need to cancel my subscription for home internet on property address [Edited: "Personal Information"]. Please make this effective immediately.
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Customer Service
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Service
How do I get Xfinity to come out and survey a property that is not currently connected to Xfinity lines?
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Customer Service
Frankly, anyone should be able to report damage without having an account with you.
Damaged Green Utility Box
I am looking to have the service box at the end of my driveway repaired. It is bent over & the cover can come off. Wires are exposed at the bottom. We have been having issues with our internet as well, so I'm wondering if wires in it are damaged. What is the direct line of communication to coordinat
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Downed wire
There is a cable wire down on my property hanging on top of garage. How do I get this remediated?
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Customer Service
@XfinityMikeB no damage and yes there is a splitter that the xfinity technician installed
Very slow X1 box response
Since installation, using Xfinity via the X1 box is excruciatingly slow. Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Then, trying to select anything forces you to wait a few seconds for a button click on the remote before it actually happens on the scr
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outside box repair or replace
I have two old damaged comcast cable boxes on my property near my front walk. One has a sharp broken edge to it that could hurt a dog or small child. How can I get these looked at and re-covered?
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Customer Service
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Underground Cable Installation
I set up my account and requested service on 6 Jan 23. The Xfinity tech has been out to my property several times. I'm waiting for COMCAST to bore a hole under the private road next to my property to run Comcast cable from their box to the internet cable that is already run from my house to the road
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Customer Service
user_j9qow6 Hello! Thank you for reaching out via our Xfinity Community Forums and letting us know about the damaged Xfinity node in your area. I can certainly help get this information to the right team. To get the process started, could you please
Damaged Utility Box
Hello. There is a damaged xfinity utility box on a commercial property. how do i report service?
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Map or route for Cable Bury
Is it possible to get a diagram/map for a planned cable bury? This information was requested by the property manager in a townhouse complex where the hub is 240 ft from the townhouse unit. Thanks.
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Customer Service
Accepted Solution
report down wire
I'd like to report an Xfinity cable on my property that poses a tripping hazard but I am not a current customer. I have tried the 1-800 numbers but cannot proceed without an active account.
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Customer Service
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Cable.
Due to storm damage the cable line to my house is laying in my driveway.
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Customer Service
What can we do when a company like this makes an agreement to provide services and then doesn’t but still makes you pay for what you did not get and they hold your phone number of 20+ years for business as Ransom? did they damage others as they damag
Comcast lost my business phone number and porting it out to a third party
Thousands of companies and business clients have my number for 20 years. Now they cannot reach me and they cannot leave voice messages. I just had major surgery and my three specialist doctors cannot contact me. Comcast says I owe them $238 plus for the last three months when they made a deal becaus
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@user_yt06il Great question as a homeowner or property owner the tree that's on our line would have to be moved either by the property owner or the homeowner. As our techs would not be able to be able to perform the work and our techs do not have the
Downed tree limb on line
I have a downed tree limb on our line from storms that went through almost a week ago. I have opened two support tickets and they were both closed within a couple of days with no resolution or contact. The line is sagging across our fence with a giant tree limb hanging from it. I cannot get in conta
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We cannot speak to the decisions made by the community. You would have to contact your property management team to see what options are available.
Service
We currently have Xfinity. Fiber Optic is courting our HOA community. We are being told that if the community votes yes (we are voting no along with others) that the entire community will be forced to use it and locked into this service for 10 years with annual increases. No opt out option. We want
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[Edited] Status Update
I emailed [Edited: "Personal Information"] with our property tax record. Still waiting for internet.
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Customer Service
@LisasCultJam Thanks for posting about your interruption. We hope you're family and property is safe. If it is due to weather related damage, find all the answers to your questions on this https://www.xfinity.com/response/faqs page. It will de
Xfinity Houston Internet Outage 5 Days
Xfinity WiFi has been in a prolonged outage in Houston TX area code 77007 for 5 days straight. It is impossible to work from home under these conditions, and a $5 credit for three days of the outage barely covers my costs of relying on ATT personal data plans and running around to cafés in Houston t
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I have a low wire across my property and its also across a busy street in front of my house
user_82da54
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How do I report a downed line?
A limb from a tree on my property has taken down an exterior communications line from a nearby utility pole. How do I report this issue? Note that this has not affected my service. Also, I have no idea what company owns this line.
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