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damaged utility box (Ticket ID [Edited])
A snow plow destroyed a Comcast utility box on my property in mid-December. I reported it via "on-line assistant" (ticket number above). I believe this box contains connections to my, and my neighbors houses). Charles [Edited: "Personal Information"]
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Customer Service
Request for Permanent Disconnection – Demolition of Property
I am the owner of the property. I plan to demolish the existing house and therefore need to request a permanent disconnection of the Xfinity / Comcast cable service at this address. Could you please process this request and provide the next steps or a work order number? I would appreciate any guidan
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Customer Service
Damage to my house
I already called Mississippi power and they determined that the tree down the street that pulled on a line that was hooked to my house and pulled off siding was not their line. I am asking for someone to come to determine if it was your company and to file a claim and have it fixed.
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Customer Service
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damage to my yard
Xfinity recently came to bury a wire in my yard and cut our dog fence two times. When I asked the man to please put the wires back together that he cut he just shrugged and did not do it. I had to have the fence company come out and fix it. The cost was $225 how do i get this reimbursed since it was
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Customer Service
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help for damage claim
On April 19, an Xfinity contractor installed cable at my new construction home. He started by hanging the cable to the facia even though every utility at my home is underground. I stopped him and after serious problems with communicating in English, he got permission from a supervisor to lay a cable
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Customer Service
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Home damage from fire
My neighbor had a home fire that spread to my unit and destroyed the router. I need to cancel my service until I can find a new residence.
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Billing
Cable not removed from my property
Underground service was added at my home. The overhead cable was cut down but was not removed. It has been two weeks. Please respond to request for service.
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Customer Service
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Damage to yard and sprinkler system
Comcast digging in my front yard damaged sprinkler system and damaged lawn
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Customer Service
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Green cable box to underground vault due to hazards
I have requesting for Xfinity construction team to have the green cable box in front on my driveway in my property line modified to a underground vault due to hazard my child around it and potential damage as it is in my extended driveway. It has been multiple times of no show and wrong crews be sch
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Customer Service
Wires hang too low- trucks can't access property
Your cable wires hang too low over the Emily Ave. entrance to our apartment complex at [Edited: "Personal Information"]. Today our trash trucks could not exit our Landisville Apartments complex using the Emily Ave. exit without ripping down the wires because they hang too low! There have been severa
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Customer Service
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move comcast battery backup cabinet from my property
Xfinity just installed a HUGE backup battery cabinet in our yard without our knowledge that it was going to go there and that it would be above ground. It is a HUGE eyesore. We live in the mountains... natural landscaping. Our road is dirt gravel and not maintained by the county. We get plenty of sn
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Customer Service
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Underground work driveway damaged
I am trying to find out who ran an underground cable for Xfinity today and damaged my driveway. They ran it across the driveway apparently too shallow and it buckled and a big hole in the asphalt. In reviewing the information regarding underground work, DIGSAFE was never called, I was never notified
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Customer Service
Hello @user_5898c8, thank you for reaching out regarding your property damage claim. Out team is the perfect place for help, we can create tickets, monitor them, and stay with you until a resolution is found. I see we're working together in a live ch
Xfinity Property Damage Complaint Post-Techncian
It has been confirmed that Xfinity, after a previous visit from an Xfinity-hired post-wiring contractor, fed power levels above the normal range to my modem-router. The technical support team has not found an option on their end to raise a property damage claim. Can someone from your team kindly ass
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Damage to irrigation system
When laying down new cable the subcontractor sliced through my irrigation system and cause a leak which had to be repaired. How do I get a comcast to pay for the repairs?
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Customer Service
Damage to exterior equipment
The box for my Xfinity connection appears to have been struck by a vehicle and is displaced. address: [Edited: "Personal Information"]
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Customer Service
Damage to sprinkler lines
Some sprinklers are not working since tv cable was buried.
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Customer Service
Network Damage Outage for 24 hours
Hi! I have had an outage due to "Network Damage" for close to 24 hours, and status is still "Under investigation" but I'm wondering what those mean and if there is a better answer than "as soon as possible" for possible reconnection time? Are there technicians working on a repair?
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Your Home Network
I have the same problem. I did however keep typing “cable down in street” into the Xfinity assistant and it gave me a prompt to report cable laying across the street. The cable has been laying in the middle of the road since Friday when I got home fr
How do I report downed aerial cable wire?
How on earth am I supposed to report a downed aerial cable wire that (a) has left my home entirely without internet and (b) is lying in the street outside my house? I have been trying to report the problem for more than an hour and the only option appears to the the Xfinity Assistant bot, which asks
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Hello, @user_52ac84, thank you for taking the time to reach out to us on the forums I hope you are doing well! I am sorry to hear that damage was caused to your property this is not the experience we want you to have and definitely want to get it tak
CCSean1
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5 years ago
to the conversation:
4
How to report property damage by Comcast
The Comcast cable from street to back of home has damaged sprinkler system cutting water lines with equipment that dig under ground to lay cables. How can I get reimbursed for repairs?
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