The cable from the alley to my home has fallen as a result of storm damage. It is still connected on both ends (and service has not been interrupted) however it now reaches the ground in the middle of my backyard. I'd like to know the steps to have this remediated.

At the beginning of January, a technician came to my house to fix an issue that the whole neighborhood was having. It didn't have anything to do with my house, but when they were working on their lines, they cut my invisible dog fence in multiple places. I had to pay $380 dollars for the company to

Good morning, I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity. Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them th

The cable utility box on my front lawn appears to have been damaged by either landscapers or neighborhood kids and there is now a large hole in the top cover portion that a child could reach into and grab the wires. I am worried someone will reach in and get hurt and it is on my property and I don't

The HOA made us get new sod due on the left side of our house due to some areas dying. While the company was de-thatching the lawn to plant new sod they cut the wire by accident. I requested that Xfinity do not bury the wire until the sod has fully rooted after two weeks. They buried it anyway. The

My yard is sinking where the xfinity box is located I my yard. Who can I contact to get this issue resolved?

Xfinity was digging underground and used our driveway to access the site. Without asking, they parked a large and heavy metal based driller on our driveway which caused damaged. Thin cracks opened up, and pieces broke from the surface. Also a utility outlet was damaged and currently there are cables

I’m posting this publicly because I have spent a significant amount of time trying to resolve a property-damage issue through the proper channels, and I still do not have a clear resolution. During an Xfinity fiber installation project in my neighborhood, horizontal drilling was performed beneath my

I am the owner of the property. I plan to demolish the existing house and therefore need to request a permanent disconnection of the Xfinity / Comcast cable service at this address. Could you please process this request and provide the next steps or a work order number? I would appreciate any guidan

Xfinity contactors dug up our yard to place a cable and have damaged our sprinklers. There is now a massive leak when turned on which wells up from two parts where the bore holes were dug. One area is clearly damaged near the bored hole. Please contact me to arrange someone to come and restore the d

Hello, we are needing to move the service pedestal in our yard by about 8 feet to make way for changes to the ground.

Xfinity technician broken my windows glass during in-home installation. Submitted damage claim on 9/17 , today is 10/25, Xfinity never contact me even for one time. I tried to contact customer service and they always ask me to wait their team to call me but never happen. I stopped by the store on 10

Underground service was added at my home. The overhead cable was cut down but was not removed. It has been two weeks. Please respond to request for service.

A snow plow destroyed a Comcast utility box on my property in mid-December. I reported it via "on-line assistant" (ticket number above). I believe this box contains connections to my, and my neighbors houses). Charles [Edited: "Personal Information"]

I already called Mississippi power and they determined that the tree down the street that pulled on a line that was hooked to my house and pulled off siding was not their line. I am asking for someone to come to determine if it was your company and to file a claim and have it fixed.

Xfinity recently came to bury a wire in my yard and cut our dog fence two times. When I asked the man to please put the wires back together that he cut he just shrugged and did not do it. I had to have the fence company come out and fix it. The cost was $225 how do i get this reimbursed since it was

My neighbor had a home fire that spread to my unit and destroyed the router. I need to cancel my service until I can find a new residence.

On April 19, an Xfinity contractor installed cable at my new construction home. He started by hanging the cable to the facia even though every utility at my home is underground. I stopped him and after serious problems with communicating in English, he got permission from a supervisor to lay a cable

Comcast digging in my front yard damaged sprinkler system and damaged lawn