On July 12, 2024 we lost Comcast service as a result of a lightning strike (we did not lose electricity). Support opened ticket [Edited: "Personal Information"] and sent a technician who checked all Comcast equipment, splitters and outside lines. He told us another tech will be out 7/13/24 to replac

We live on base and the lawn company cut our internet line. Apparently there was a two foot section near the box between the yards that was exposed above ground. I called Xfinity and they said they could not send a tech until June 18th. I work from home and this was unacceptable. I was able to conne

Subject: Damage to Sprinkler System and Unresolved Billing Issue [Edited: Personal information] To: -Xfinity Customer Service, I am writing to formally address a serious issue caused by your team when they buried a cable on our property. During the installation, they damaged our sprinkler system, wh

I have a damaged utility box that someone has run over and the wires are exposed. I reported it on the Xfinity app and got a message that I would be receiving a email about a solution. I’m concerned of further damage to the wires and possible injury. Don’t know where to get a cover or how to go abou

I am writing this here because standard phone support has run me in circles for over a month, and I need an empowered corporate manager or the damage claims team to handle this. The Issue: 4–5 weeks ago, an Xfinity technician came out to install our internet. During the process, they got the cable s

Deborah [Edited: "Personal Information"] account [Edited: "Personal Information"] xfinity ticket for damage report [Edited: "Personal Information"] reported Dec 11 2023 damage to sewer line when Xfinity dig for fibre optic. I have pictures of broken sewer line in three areas with the fiber optic cab

We have downed xfinity lines on our street that only impact our property. Therefore we have no service. The bot keep insisting that there "are no outages in your area." It refuses to let me report an outage. I need to report an outage please to have to repair crew sent out.

Today's Comcast technician while attempting to replace my internet cable on the exterior side of my house carelessly yanked a cable that was sitting in between shingles above my front door, damaging those shingles. When I called him out, his excuse was that he didn't have a ladder short enough to ge

Came home to cable box hanging off the house with potential wires missing inside. Unsure what is supposed to be in there and if it was stolen. Please advise as to next steps. Can xfinity help me? Do I need to call the police?

Xfinity opted to bury the coax line within conduit in my yard on 6/26. I had called them the prior week to inform them of my sprinkler system and to not bury the cable across the center of the yard. I told them to follow the fence line. However, the technician informed me that he felt the best route

Need help: Cable burial was confirmed postponed, but contractor still arrived and damaged my newly hydroseeded lawn I'm hoping an Official Xfinity employee can help me resolve this because I'm not sure where to go from here. Today (7/20/2026) at 10:16 AM, I received a text message stating that my ca

My car was damaged by debris that fell if a xfinity cherry picker truck driving down the freeway. I attempted to get the drivers attention to pull over. He looked at me but refused to pull over. After following him making myself late for work I gave up. I contacted xfinity. At first it appeared they

During an Xfinity internet installation, an Xfinity employee caused significant property damage to our home, including a large hole in the structure. Comcast/Xfinity acknowledged responsibility for the damage and stated that reimbursement would be issued upon receipt of the repair invoice, which was

i’m looking to reach Comcast’s local engineering and right-of-way (ROW) team that can help me with requesting an easement abandonment for our Los Altos sales property.

I have had the worst customer service experience and have been trying to resolve a property damage claim since June 12, 2025. I have contacted customer service on a weekly basis and not one person could answer 2 simple questions that I had regarding my claim. A truck passing my home pulled the whole

I am putting up a new outbuilding and need to have a cylindrical green pedestal removed. A previous call resulted in a technician coming to verify that no houses in the area use this box...but was not the right person to authorize its removal. He escalated the request but I have not heard back from

Hi Xfinity Support Team, I need to have Comcast guy lines removed or relocated from a utility pole in the alley behind my property. These guy lines are currently blocking access to an area where I plan to create off-street parking. I've already had Xcel Energy assess their guy line, and they've conf