Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (4.2K)
Closed
Trees grown into Comcast utilities
Trees have grown into Comcast utilities on the property of a senior citizen. 27173 van born road Taylor Michigan. Pictures available upon request.
Question
•
Customer Service
Closed
Pedestal Repair
Hi There, I have a green cable pedestal on my property that is damaged/leaning. I would like the pedestal replaced, and at the same time I would appreciate if they can bury it so that I have better access to my property. Has anyone successfully had a pedestal buried? Thanks
Question
•
Customer Service
there is a coax outlet on the property which the technician saw but was unable to run cable from the outlet to my apartment
Coax cable connection
Requested install of Xfinity modem , technician needed to run coax cable to the apartment but was not able to. Requesting support for follow up appointment to get apartment connected. Thanks
Question
Closed
Need above ground temporary line at residence
There will be major excavation at our property for a pool installation and I need above ground temporary line at my residence. Thank you.
Question
•
Customer Service
Closed
Complaint: loss of internet service due to subcontractor negligence
I was awaken this morning at 7:00 am by a CableCom subcontractor for Xfinity asking if he could look around my property to locate a couple of amplifiers he was supposed to replace. They were not located on my property but he continued to walk my neighborhood searching for them. By 10:00 am my intern
Question
•
Customer Service
I was trding in my old phone to get a promo of $800 towards a new one sent my tradein phone in which is in perfect condition 2 weeks later i get it back in the mail that says it is ineligable due to damage there is no damage on the phone what so ever
Trade In Complaint- Would Appreciate Any Help
Went to store 7/22 to upgrade during this latest iPhone promotion. The sales associate evaluated my trade in device and based on model and condition (my phone was in perfect condition and to be safe i took photos and a video of the phone turning on just before going to the store) assured me i would
Question
Accepted Solution
Closed
New construction
Hi, I want to get someone to run the cable from the xfinity box near my property to inside my home. It's new construction. Can I get some help from the new construction team on this?
Question
•
Customer Service
@user_p61khu still no update since May 8th despite reporting as safety hazard and having an injury on my property directly related to dangling wire.
Drop bury
Xfinity won’t bury my line even though it was reported as a safety issue. Already had one child get hurt, it’s been 20+ days and the utilities are marked. They keep closing the case.
Question
@user_fa7a76 That's an excellent question. Easement rights are a public utility right-of-way that helps Comcast maintain its equipment. In areas where Comcast has overhead cable lines, the space for the lines is rented from the public utility. If you
Easement waiver Broward county
Who do I need to contact in Comcast to get an easement waiver signed? The City of Weston requires the form and the contact they provided at Comcast is not responding. I have the form filled out; I just a signature from a Comcast authorized employee. thanks
Question
Closed
easement
hello! I am building a garage on my property easement but need release from xfinity. who do I contact to go about this? thank you.
Question
•
Customer Service
No, it's some sort of thing where I guess you guys have an exclusivity agreement with our property management. We still pay for the service and it's "ours," but they just won't allow any other companies or providers on the property or to set up anyth
Routine Problem Getting Old + Shopping for Deal or Upgrade?
Greetings, and thank you for your time on this matter! Can you please fix my account so it can use the website like most customers? Not even Xfinity Assistant, the AI, has been able to help despite their assurances they could. I am pretty sure your system errors out because this apartment building w
Question
Closed
Constant outage
There are constant outages at my property and I never seem to see a credit from you for the inconvenience. I am rethinking my provider.
Question
•
Customer Service
Closed
cable depth on deeded right of way
I have received notice that Xfinity is about to install some lines on my right away that provides access to a property in the rear of mine. The property deed requires any utility to be burried and burried deep enough that it does not hinder my ability to remain farming the land. The area marked to b
Question
•
Customer Service
I am dealing with the same issue for the same amount of days. Only difference mines goes from my property across the street as well.
XFINITY SUPPORT - CABLE WIRE
Downed cable wire in front of state highway for 4 days with no response from xfinity. [Edited: "Personal Information"] - previous ticket code. This is a safety hazard I need remedied immediately.
Question
Closed
Urgent Complaint: Unscheduled Lawn Digging, Disrupted Service, and Safety Hazard
Dear Comcast Customer Support, I am writing to formally express my deep frustration and concern regarding the unacceptable handling of my recent service issue. On Monday, I contacted Comcast due to frequent internet disconnections throughout the day. A technician was dispatched that same day, and wh
Question
•
Customer Service
Closed
Green telecommunications tube
There is a green telecommunications tube near the front of my garage. I would like it put under ground so I can extended my driveway and concrete around it. Or have it moved to the edge of my property line. the property address: [Edited: "Personal Information"] my name: Ryan [Edited: "Personal Infor
Question
•
Customer Service
Frustrated- need to talk to person
Can’t find any way to speak with a human. I have physical damage to a wire in my home
Question
•
Customer Service
Hey there, we definitely understand your frustration. We are working to restore all damaged infrastructure and that may take longer than anticipated as we discover the full scope of damage caused by the storm. We also have to wait for damage to power
Hurricane Ian
**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is update
Question
Thank you, Jody. May I ask where on the property the box is? Also, can I have a good phone number and email address for you?
CCAbbie
commented
3 years ago
to the conversation:
0
2
Connection box
I would like to have a connection box put below surface level. It was like that when I moved in and was quickly changed to above ground soon after I moved into my house. I will be putting in a driveway to park a travel trailer at my house and the plastic box is in the way.
Question