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No, a technician has not informed me of the work that still needs to be done. I assumed that when they removed the cable that was running in the gutter in front of my property and my neighbor’s property that the work had been completed. My neighbor
Repairs
Repairs were done in my neighborhood recently to restore service. However bthere are orange cones and markings along with flags that are still on my property. I wonder if the repairs are finished and if xfinity will return to pick up cones & flags? If not, I’m throwing them in the garbage. This has
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Need Alpha Electrical box moved
I currently have a property that has one of your Alpha electrical boxes installed on it. I need for that box to be moved or relocated over 10 or so feet, I have a new driveway going into the property right near where the box sits. So I’d like to have the box moved as to not have it too close to that
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Customer Service
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Claim from Phoenix Loss Control
I have received a bill for over 6500.00 from Phoenix Loss Control on behalf of Comcast for a poorly buried cable on the right of way of my property that was damaged by a landscaping company, of which Phoenix Loss Control has all the references. The company says that since these people do not answer
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Customer Service
Yes. I have a single 'User Account' with Xfinity under my email address. When I log in, there are two location accounts - one for each property. I have Netgear Modems in each property and separate Orbi WiFi Routers for each property con
Only one physical location can connect to the internet at a time - but I'm paying for two connections
I have two properties on my account with separate connections 1. Boulder CO 2. Breckenridge CO I setup a new Netgear CX80 modem in Boulder recently. Since doing that, I can only have one property online at a time. I have to configure the Modem connection in each home as if it was a new Modem Set-up
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Someone is coming out soon to look at the property to bury the lines.
Cable line needs to be buried.
Had internet installed on 11/22 and cable line is still not buried.
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Adding a second account to my Xfinity app
Do I need another app to add a second property to my existing app
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Xfinity App
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Technician
Who can we file a complaint to for a technician that did not do any work at our property but actually made our services not work at all and then left property telling us that he had a full install to do and that he would come back to finish up the job at our house, although he never actually showed
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Customer Service
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Old phone line
How do I request to remove old phone lines from a property I just purchased?
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Customer Service
@user_7nmexx And team: We were able to confirm proper maintenance is the responsibility of the property owner. There may be times when our techs intervene and perform emergency work to avoid interruptions for our customers, but they're not responsibl
removal of trimmed tree branches and lawn repair
A few days ago a contractor removed a number of branches from a neighbor's tree to prepare for some line work. They left those branches in a pile in our yard. Yesterday an xfinity bucket truck came out and did the line work, and the truck tore up our lawn near the street. When they left, the lawn wa
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additional damage to lawn and tree
HORRIBLE SERVICE
Xfinity came to lay line in my neighborhood. Unfortunately, they left my front yeard a mess. I have proof with pictures that Xfinity is to blame. I have called, I have messaged I have had several people out I have been to the store I have filed damage claims. All of which has fallen on deaf ears. My
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Accepted Solution
Closed
Question for burying new lines
I'm currently having issues trying to connect with an agent to discuss what I can do about my current situation about burying lines within the property I am renting.
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Customer Service
Hi, @user_002t5g! Thanks for spending your time today contacting XFINITY for help with an Easement letter from us so you can build an awesome pool for your property. Just so you are aware, any easement that may exist on any property is always noted o
Public Utilities Easement Letter
I'm looking to build a pool and the city is requiring a Public Utilities Easement letter from comcast. How do I contact someone for that information?
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Yes I am expanding the driveway into my property and it is located on the easement
Move Utility Box
Hi, I have a property in Jacksonville and I have a green utility box in my easement that I would like to get moved. Please let me know how I go about doing this.
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Ok we will repost if this occurs again plannon habing property marknin the next 2 weeks
Need to have in ground xfinity cable located and Flagged
We have a inground pool being placed and need to have xfinity cable flagged and located. When we moved into this home 5 years ago we had a deck installed. We called 811 dig and the appropriate lines were flagged including the xfinity cable. The last two projects we had done the xfinity internet cabl
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My full bam is [edit: personal information], but the property owner name is [edit: personal information].
Vacate easement
I have called every number available for Xfinity. I have spoken to several people and nobody knows who or what to do to get this handled. We are at a stop construction point because the city made us stop until we get this signed by all the utilities. who do I speak to
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I have a downed wire
Wind damage cause a tree limb to fall on the wire
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Customer Service
@TruthBomb and obviously, I need the Internet to make all my home repairs. My home was damaged and so was my property and trees and I don’t wanna get price gouge so I need to get quotes and use the Internet. You’re clueless.
Outage and offline
I live in Augusta Georgia and couple days ago we had hurricane helene. Our power finally came back on yesterday but now my xfinity stating a outage detected and my internet is offline right now I need help getting it back up and running.
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cable repair
need help fixing a severed cable that runs through my property but goes to my neighbor's house.
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Customer Service
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Low wire
You have a main line crossing our property in way of trucks. Its 9.5 feet off ground
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Customer Service
user_pop1dn thank you for using the Xfinity Community Forums page to reach out today. We are definitely able to address damage claims, if our team is able to determine that the damage was caused on our end. Definitely don't hesitate to follow up with
XfinityMarcus
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21 days ago
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2
Notification of Damage
NOTE: This message is for notification only, final determinations are pending. Xfinity sub-contractor performed cable work on my property. The day after they left, I had a major sewer back up, requiring immediate plumber assistance. The back up was caused by a broken city sewer tap. If the cable wor
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