I am filing this complaint against Xfinity due to a year-long unresolved issue that has not only disrupted our service but has also created an unsafe environment for my family. Approximately one year ago, during construction on a nearby main crossroad, a crew severed the fiber optic cable that servi

Recently, Comcast replaced the cable feed from the distribution box to our home. This required trenching across our yard. Upon using our sprinklers for the first time this season, we found that they do not work. Testing voltage from the sprinkler zone controller to the sprinkler solenoids proves the

When Comcast installed the fiber line this year, they bored through our sewer line. The estimate for repair is $11,500. Who do I email about this with the scope video and estimate? [Edited: "Personal Information"]

Xfinity came out and dug a hole into my yard completely messed up my front yard. Will you guys plan on fixing this somehow?

Your technician broke a pipe cause leakage throughout our apartment and our kitchen ceiling collapsing.

Hi, the workers are at my house installing the fiber and they broke my Invisible Fence about an hour ago. How do I file a claim?

I own a trailer park in GA. Comcast is a pain. Today, 8 guys showed up to " bury 15 feet of cable. I was not contacted beforehand! They drove two big trucks over yards creating ruts. They were rude. I called police . I do not want Comcast or their equipment on my property. I want it removed! judy [E

I am seeing guys painting lines of different color on my property as well as other 10+ houses on my street [Edit: Personal Information] for apparent soon-to-be dig to place cable unde my property. I never got any advance notices or warnings. I called Comcast yesterday and expected to hear from Resol

Our neighborhood had fiber installed by Comcast and the contractors damaged our waterline when burying the cables. This has caused massive leakage and thousands of gallons water usage, even affecting our ability to use water in our home. How do we submit a damage claim for repair? Xfinity is not our

We recently found damage to our main sewer drain line cause when a fiber conduit was installed through our yard. Can you provide instructions for reporting this incident?

I no longer have service with Xfinity, however, they installed a guy wire in the middle of my driveway. I need to park a large vehicle in my driveway and need this guy wire moved. I am unable to reach anyone who can get me in contact with engineering to get this moved. Your customer service service

Hi! I have signed up with Xfinity and have made first payments but there is no Coax cable going to my house, despite Xfinity confirming that my adresse has access to Xfinity services. Should I cancel my contract? Would I get my money back? Thanks for answering. Best wishes [Edited: "Personal Informa

My tree was trimmed and mutilated while I was at work. Who do I contact about this issue?

Hi. I have a comcast pedestal in my backyard. The lines running to 3 of my neighbors homes are above ground and located in an area that I want to landscape. How do I either get the pedestal removed, or at least get the 3 lines buried properly. I am not currently an xfinity customer. Any help you can

I was unaware that Xfinity would be performing work in the area, let alone that digging would occur on my property outside of the designated easement. I take pride in maintaining my yard and was disappointed to find damage, including holes that remain and large uneven lumps, along with an inadequate

My issue as described in the Subject appears to be a common problem with Xfinity. About three weeks ago, an Xfinity technician was in my neighborhood completing "emergency repair work" per a text I received from Xfinity. When I left my residence later in the day, I noticed an orange line placed acro

Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started