I have a damaged utility box that someone has run over and the wires are exposed. I reported it on the Xfinity app and got a message that I would be receiving a email about a solution. I’m concerned of further damage to the wires and possible injury. Don’t know where to get a cover or how to go abou

Deborah [Edited: "Personal Information"] account [Edited: "Personal Information"] xfinity ticket for damage report [Edited: "Personal Information"] reported Dec 11 2023 damage to sewer line when Xfinity dig for fibre optic. I have pictures of broken sewer line in three areas with the fiber optic cab

During an Xfinity internet installation, an Xfinity employee caused significant property damage to our home, including a large hole in the structure. Comcast/Xfinity acknowledged responsibility for the damage and stated that reimbursement would be issued upon receipt of the repair invoice, which was

Today's Comcast technician while attempting to replace my internet cable on the exterior side of my house carelessly yanked a cable that was sitting in between shingles above my front door, damaging those shingles. When I called him out, his excuse was that he didn't have a ladder short enough to ge

Xfinity opted to bury the coax line within conduit in my yard on 6/26. I had called them the prior week to inform them of my sprinkler system and to not bury the cable across the center of the yard. I told them to follow the fence line. However, the technician informed me that he felt the best route

Came home to cable box hanging off the house with potential wires missing inside. Unsure what is supposed to be in there and if it was stolen. Please advise as to next steps. Can xfinity help me? Do I need to call the police?

We have downed xfinity lines on our street that only impact our property. Therefore we have no service. The bot keep insisting that there "are no outages in your area." It refuses to let me report an outage. I need to report an outage please to have to repair crew sent out.

I have had the worst customer service experience and have been trying to resolve a property damage claim since June 12, 2025. I have contacted customer service on a weekly basis and not one person could answer 2 simple questions that I had regarding my claim. A truck passing my home pulled the whole

My car was damaged by debris that fell if a xfinity cherry picker truck driving down the freeway. I attempted to get the drivers attention to pull over. He looked at me but refused to pull over. After following him making myself late for work I gave up. I contacted xfinity. At first it appeared they

i’m looking to reach Comcast’s local engineering and right-of-way (ROW) team that can help me with requesting an easement abandonment for our Los Altos sales property.

Hello- there was a Comcast service truck that accessed my yard yesterday, 7/30/24. They left considerable ruts in my yard upwards of 100 feet. These ruts will require repair to be able to be able to mow it correctly. Who do I contact about having this addressed? Kiersten

Xfinity recently came over unannounced and we just happened to hear and see them digging in the middle of our front yard. I still have no idea why. They left behind this little plateau with dirt and rocks around the edge, and the grass on top has already died. How can I get them to come out and fix

Hi Xfinity Support Team, I need to have Comcast guy lines removed or relocated from a utility pole in the alley behind my property. These guy lines are currently blocking access to an area where I plan to create off-street parking. I've already had Xcel Energy assess their guy line, and they've conf

I have been trying to have my internet restored for almost a month now. Today was the 3rd tech to come out, but I think he is a contractor and not actually employed by Xfinity even though his van was labeled Xfinity/Comcast. He was here to re-run lines in the walls of my apartment building as the pr

I am putting up a new outbuilding and need to have a cylindrical green pedestal removed. A previous call resulted in a technician coming to verify that no houses in the area use this box...but was not the right person to authorize its removal. He escalated the request but I have not heard back from

My truck was hit by a comcast truck driven by in Blairsville PA. He gave me his insurance information and we reached out 23 times and have not heard back from anyone. It has been almost a month and I do not know what to do.