I have looked up in this forum how to submit a claim. All posts reference using the Direct Messaging chat icon. I do not see that in the top right hand corner of the screen, How do I submit my claim

A few months ago Comcast replaced an underground cable to our condo. Our plumber on trying to fix a were line issue discovered that the Comcast cable severed the sewer line.

My community has all wires placed underground. In my front yard, the green cone cover came off in the storm last night. I replaced it but I don't know if the wires will need service.

[Edited: "Personal Information"] - Xfinity dug hole in my lawn and it grass needs to be replaced Robert [Edited: "Personal Information"]

I need to talk to someone about an injury I endured due to dangerous sidewalk caused by an erroneously placed vault cover/CATV plate (Comcast). I first reported this incident in February 2024. Since then, Comcast has referred me to their subcontractor CableCom LLC, who then in turn referred me to ye

It was open, he said it was fixed, it wasn’t. He came back and then was going to have another tech come but haven’t heard from anyone. It’s been 3 weeks. I’m also in need of a flex remote.

The green outdoor cable box is sinking.

there is a large comcast equipment box located where we are putting a driveway.

I am looking for contact information or a recommendation for a next step.Access to my driveway by anything other than a low sedan is being blocked by a low hanging Comcast transmission line. I have been attempting to work through normal Comcast XFinity channels for over two months now and have made

I happen to be a Comcast customer, but this is not about my personal account, it is about an infrastructure project.Months ago, a Comcast team did some work on network wiring that terminates in the corner of my property. This is at the corner of White Birch and Cindy Lane in Guilford, Connecticut. T

I am filing this complaint against Xfinity due to a year-long unresolved issue that has not only disrupted our service but has also created an unsafe environment for my family. Approximately one year ago, during construction on a nearby main crossroad, a crew severed the fiber optic cable that servi

At the beginning of January, a technician came to my house to fix an issue that the whole neighborhood was having. It didn't have anything to do with my house, but when they were working on their lines, they cut my invisible dog fence in multiple places. I had to pay $380 dollars for the company to

The cable from the alley to my home has fallen as a result of storm damage. It is still connected on both ends (and service has not been interrupted) however it now reaches the ground in the middle of my backyard. I'd like to know the steps to have this remediated.

My issue as described in the Subject appears to be a common problem with Xfinity. About three weeks ago, an Xfinity technician was in my neighborhood completing "emergency repair work" per a text I received from Xfinity. When I left my residence later in the day, I noticed an orange line placed acro

Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started

Good morning, I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity. Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them th

I have requesting for Xfinity construction team to have the green cable box in front on my driveway in my property line modified to a underground vault due to hazard my child around it and potential damage as it is in my extended driveway. It has been multiple times of no show and wrong crews be sch