Hi all - tried calling customer support, but had no luck. We have white gravel stones through our front yard and xFinity had to come dig to get our neighbors service. Unfortunately, they mixed all of our gravel stones with the dirt underneath and just put it back down. So now, instead of having nice

I recently had my line installed to my house and they broke my irrigation system for my house. how do i go about filing a claim to get money back after fixing the problem. thank you.

Hi, Xfinity sent a technician to my house, and he decided to replace the cable line running to my house. In the process, the technician cut through my irrigation system. I spent $175 getting the irrigation system repaired (not sure how much water leaked out as a result of this, that also cost me mon

I am the property agent for a commercial property in Juno Beach FL. The property next door in under development and has found some cable lines going from their property to ours. We need those lines moved ASAP and I trying desperately to get connected to the right people. Please help.

On November 2, I arrived home to find 2 men cutting sections out of our paved driveway. I was unable to use the driveway and had to park on the side of the road. We had NO idea that anyone would be cutting out parts of our driveway and were completely shocked. They "patched" the slice of driveway an

How do I report a claim for damages.

I am installing a fence on my property and the fiber optic line is located right on the property line. It has been damaged once and repaired by a technician. I will be needing the fiber line moved so it will not be damaged again

I have no idea what this means and it says it will almost 1 am before resolving is it something on my end I can do

a month i had comcast xfinity put up lines in my backyard they entered without even asking like it was their home then after they left i noticed a broken light that costs with repair 1200 i called made a claim which is # [Edit: Personal Information Removed] i was told someone will reach out to me it

Xfinity buried our cable late last fall, after our irrigation system had been winterized and shut down. Our irrigation system (which is new as our home was just built) was clearly damaged during the install. But the damage wasn't noticed until irrigation start up this spring when we could see that t

On Friday night, I had to call a plumbing company (after hours) due to a severe backflow of water on bathrooms/sinks/ showers. They inserted a camera and clean with specialized equipment, but found a bigger problem with the camera that needed an excavation to see what was blocking the water from flo

Hello, I recently had my Xfinity service installed on 02/05/2026. Unfortunately, the contractor did not bring his own vacuum to clean up concrete and drywall dust, so he used my Dyson V15 Detect to vacuum up the debris. I went to go use it for the first time since the install and it was completely c

It is absoluetly ridcoulous that I cannot reach a live voice. The 800 # seems to think I am calling about an outage, when I'm not. Xfinity was installed today. A temporary orange cable was placed in my yard due to damage to the original cable. The installer advised that Ms. Utility would be out to s

After over 20 years as a loyal Xfinity customer, paying thousands of dollars for their services, I am appalled by the betrayal and harm they have caused me. My trust in Xfinity has been completely shattered by their unethical practices, deliberate breach of contract, and complete disregard for custo

I recently had a storm that took out my modem, router, TV and cable box. Upon inspection, I see that the Xfinity techs failed to connect the surge protector ground wire when they recently re-cabled the house (I have pictures). I need Xfinity to reimburse me my costs to reconstitute my system. Thanks

Xfinity is placing new lines/coverage in our neighborhood and has broken a few sprinkler heads in the front of the yard. We would like to have them fixed as there is now some leakage from one coming out over the sidewalk.

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

I was out of town last weekend; lightning struck a tree about 100 yards from my house while I was gone. When I returned on Sunday the comcast box was toast (no service), my AV receiver connected to the box via HDMI was non-functional (in protection mode) and won't turn on, and the TV was toast (conn