How can I get in touch with the right people to have the property remediated. My neighbor had Xfinity installed and in the crew running a conduit in front of my home they damaged the concrete sidewalk, curb and did not repair my that was torn out. If someone can please send me a message about having

Techs came out to run a new line under ground. Nothing was scheduled and no notification the work was going to be completed. They ran the line fine. However, when they blew the concrete up. To run the line under the sidewalk. They blew it far too much. Now the concrete is 1 to 1 1/2 inches higher th

Hello, An Xfinity technician recently connected service to a neighboring property using equipment located in my backyard. The orange cable has been left exposed across the lawn, and the utility pedestal is open, leaning, and poorly secured. This installation appears unfinished and creates a trip haz

The plastic housing is cracked/broken on my mothers property with an pedastal owned by xfinity and has been this way for several months. I have attempted to contact support multiple times without success. This pedestal is in the public right-of-way and poses a safety hazard with all of the cables ex

Hi the cabling on the outside of my house look like [Edited: Language] please come fix them. Also the automated phone system is [Edited: Language] thanks for the [Edited: Language] customer service.

We live in a new construction home that has brand new sod laid - Comcast has dug up our front yard to install lines and 1. No one called or sent us anything in the mail to let us know this was happening 2. Everywhere that has been dug and piles of dirt were left is now dead grass This needs to be fi

Schedule a technician to bury coaxial cable already dm’d

To whom it may concern, I was informed around 12 PM EST on the date of 1/8/2024, that well pipes have been damaged and severed. I've had standing water a bit after the technician left but however I stood in my backyard on Friday (January 5th, 2024) and saw water spouting out of the ground near the w

Hello, At the beginning of the year a tech installed the new Xfinity aerial fiber on our street to my house. At the time the singular tech did a "temp" job and just ran it from one pole to another then across the fence on our property side. I would like to have someone come out to have it buried if

I recently had an Internet line buried and now there is a constant wet spot in my yard right in the path of where the line was buried.

[Edited: Personal Information] Our line was cut by a team working on our place today

Just had a storm that snapped the cable line from the pole to my house. Made an appointment using the online tool but I think it is a general trouble shooting ticket. I want to make sure they know they will need to rerun the service line.

I had a tech come out and unfortunately put his foot through my ceiling in my garage. How do I go about getting compensation for the repair? He acknowledged it. So did his supervisor. But we never were told how to go about reporting it.

regarding damage done to my property bill underground cable contractor, the way the new cable line $hooked up to the outside box and why my bill is $300 instead of what I was paying prior to the outage that occurred in my area due to transformer explosion that damaged cable lines in my neighbor. The

Why can't Xfinity repair open wires in cable junction boxes located near the street? We have been trying for months to have Xfinity fix a box that someone ran over leaving exposed wiring and splitters.

Hello, Someone was out last week to bury the fiber optic wire that an xfinity technician had ran. They damaged an irrigation line in my yard and said they would come back in the morning to repair it. They never came back to fix it. How do I get a hold of them?

Good morning We recently bought our house. The green metal Comcast cable box is located about 6 inches from the edge of the driveway. Clearly, prior residents struck it with a vehicle. It is heavily damaged, cracked open and falling over. It's an eyesore and I'm worried about damage to the cables in

I am writing to request assistance with a physical cable line that is currently crossing over my private property. I am a resident of San Francisco, and I am currently in the process of renovating my backyard. During the planning phase, I discovered that an existing Xfinity cable line is routed acro

Hey everyone, first time poster here. Never thought I'd be writing on a forum like this, but after dealing with my Xfinity issues since January, here I am. It's been a real struggle. We've been dealing with our service constantly freezing or just dropping out completely. It's affecting everything—my