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Technician
Who can we file a complaint to for a technician that did not do any work at our property but actually made our services not work at all and then left property telling us that he had a full install to do and that he would come back to finish up the job at our house, although he never actually showed
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Customer Service
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Question for burying new lines
I'm currently having issues trying to connect with an agent to discuss what I can do about my current situation about burying lines within the property I am renting.
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Customer Service
Hi, @user_002t5g! Thanks for spending your time today contacting XFINITY for help with an Easement letter from us so you can build an awesome pool for your property. Just so you are aware, any easement that may exist on any property is always noted o
Public Utilities Easement Letter
I'm looking to build a pool and the city is requiring a Public Utilities Easement letter from comcast. How do I contact someone for that information?
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additional damage to lawn and tree
HORRIBLE SERVICE
Xfinity came to lay line in my neighborhood. Unfortunately, they left my front yeard a mess. I have proof with pictures that Xfinity is to blame. I have called, I have messaged I have had several people out I have been to the store I have filed damage claims. All of which has fallen on deaf ears. My
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Old phone line
How do I request to remove old phone lines from a property I just purchased?
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Customer Service
Ok we will repost if this occurs again plannon habing property marknin the next 2 weeks
Need to have in ground xfinity cable located and Flagged
We have a inground pool being placed and need to have xfinity cable flagged and located. When we moved into this home 5 years ago we had a deck installed. We called 811 dig and the appropriate lines were flagged including the xfinity cable. The last two projects we had done the xfinity internet cabl
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Yes I am expanding the driveway into my property and it is located on the easement
Move Utility Box
Hi, I have a property in Jacksonville and I have a green utility box in my easement that I would like to get moved. Please let me know how I go about doing this.
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I have a downed wire
Wind damage cause a tree limb to fall on the wire
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Customer Service
My full bam is [edit: personal information], but the property owner name is [edit: personal information].
Vacate easement
I have called every number available for Xfinity. I have spoken to several people and nobody knows who or what to do to get this handled. We are at a stop construction point because the city made us stop until we get this signed by all the utilities. who do I speak to
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@kxl10181 wrote:Does anyone know if there is a way to check whether or not my property was previously wired by xFinity? I can't seem to find an active internet cable outlet, and my property management can't seem to confirm whether or not the unit is
Was my property previously wired?
Does anyone know if there is a way to check whether or not my property was previously wired by xFinity? I can't seem to find an active internet cable outlet, and my property management can't seem to confirm whether or not the unit is wired.
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cable repair
need help fixing a severed cable that runs through my property but goes to my neighbor's house.
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Customer Service
@TruthBomb and obviously, I need the Internet to make all my home repairs. My home was damaged and so was my property and trees and I don’t wanna get price gouge so I need to get quotes and use the Internet. You’re clueless.
Outage and offline
I live in Augusta Georgia and couple days ago we had hurricane helene. Our power finally came back on yesterday but now my xfinity stating a outage detected and my internet is offline right now I need help getting it back up and running.
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Low wire
You have a main line crossing our property in way of trucks. Its 9.5 feet off ground
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Customer Service
As directed, I contacted Xfinity Support again regarding the property damage caused by your technician on December 1st. Unfortunately, this resulted in an additional three hours of time spent with no resolution. Despite the fact that I have an exist
File a complaint- please address asap
During an Xfinity internet installation, an Xfinity employee caused significant property damage to our home, including a large hole in the structure. Comcast/Xfinity acknowledged responsibility for the damage and stated that reimbursement would be issued upon receipt of the repair invoice, which was
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Xfinity Support
I need to file a damage claim due to incorrect cable bond/grounding.
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Customer Service
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In person house visit
We want someone to come assess our property which is over 300 feet from the Internet access point
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Customer Service
The local crew manager said that an employee or employees had visited the property (all private condominium grounds) to scout things out, but the property manager had not received any information regarding proposed path. Per the manager the planned
Map or route for Cable Bury
Is it possible to get a diagram/map for a planned cable bury? This information was requested by the property manager in a townhouse complex where the hub is 240 ft from the townhouse unit. Thanks.
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damaged cable box
To report a damaged cable box outside my property, at the corner of my property I need to report a damaged cable box outside my property. I live at [Edited: "Personal Information"], United States The box is on my property, it was somehow damaged and needs to be replaced. The landscapers of my commun
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Customer Service
@user_7nmexx And team: We were able to confirm proper maintenance is the responsibility of the property owner. There may be times when our techs intervene and perform emergency work to avoid interruptions for our customers, but they're not responsibl
XfinityBenny
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removal of trimmed tree branches and lawn repair
A few days ago a contractor removed a number of branches from a neighbor's tree to prepare for some line work. They left those branches in a pile in our yard. Yesterday an xfinity bucket truck came out and did the line work, and the truck tore up our lawn near the street. When they left, the lawn wa
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