Please provide an update on the construction work order for my account. The lines on my road were severely damaged from an ice storm in January and have yet to be addressed!!! Apparently my latest ticket was closed but no action has been taken. The only reason I have internet service now at my resid

There is water inside the pedestal box outside my front yard and has caused me to lose Internet, cable and phone service. There is no outage in my error

Xfinity service repair technician just departed. No service since 5:20 PM 12/31/24. He replaced the fiber CommScope micro node where the incoming fiber connects to the home coax as it has failed. Main living room OLED TV now functional. Upstairs TV still didn't work. Replaced upstairs Xfinity box. S

Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne

While proceeding through intersection xfinity dropped communication lines on my vehicle, Damaging the roof and pilar.

Y'all came out at least 2 months ago and ran a line from my yard to the neighbors, but never buried the line. I'm not a comcast customer

I had a situation where Xfinity caused a power surge into my coax and it absolutely fried my modem and the Ethernet transfer of power fried my PC I want to make a claim to get some compensation because this is unacceptable.

when Comcast installed their cable they drove a metal rod through our sewage line. we have had multiple back ups and the water company finally put in a camera which identified what is causing the back ups...the metal rod that i assume is ground for the cable extender box in our front yard. Who do i

I am writing to report an issue with my Xfinity rented router and personal gateway that occurred during a recent thunderstorm. Unfortunately, the LAN port on the rented router and my gateway were damaged as a result of the storm. Could you please advise if there is a specific channel or website wher

While doing electric line drilling the company cut the main cable from junction box. Comcast repaired the cable but the main box was not closed again. Cover panels are laying on the ground and internal wires are totally exposed. Would like it recovered before exposure to weather or other damage occu

In January 2024 Duda Construction, a contractor for Comcast, was digging in my yard and my neighbors yards to replace cable lines that failed. Three holes were dug across 3 properties. They were never properly filled in. There are chunks of road mixed in with the dirt. I was assured a landscaping co

A few weeks ago an Xfinity contractor was here to bury a cable. Two days ago, we opened our in ground pool. The pool won’t hold water. The only place there is any dampness in the yard , is right where the cable was buried. My pool contractor will be here tomorrow to do pressure checks and assess dam

Cable disconnected from pole

811 emergency locate ... Sept 7th. A main distribution coaxial cable was exposed. Colorado 811 Confirmation Request 2023-09-07 Ticket [Edited: "Personal Information"]. Can't get Comcast construction to reported location to move main distribution coax off my property and into easement. Possible damag

Hi. Unfortunately, my sprinkler system was damaged today by a technician when he was trying to trench under my driveway to connect my neighbors new cable line. I called today and was able to start a damage claim; I have an ECM number to reference. I was told someone would reach out but I haven’t bee

I have tried calling Xfinity to come out and fix their cable lines that fell during a storm. These lines are blocking my driveway preventing me to access my garage with my vehicles. The cable lines are laying across my neighbors fence and is causing a safety hazard for his children. Xfinity does not