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user_a6idiy, besides the board of directors, is there any way for you to contact the property owner? They should be able to let you know who is responsible for the property and/or who is making the payments. That would likely be the contact point.&nb
Account Manager
I have been trying to get Wifi installed for a Pool area in my Apartment complex. I have called in several times over the last month and spent about 9-10 hours on the phone. I am getting the run around. No one has been able to help me. I am part of the Board of Directors. Our bulk contract states th
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Bad Faith Appointments
[Edited: "Personal Information"]- Damage Claim. I was contacted by Xfinity employee Hannah ,[Edited: "Personal Information"]. She scheduled appointment for a Supervisor to meet me in at my address with the installation crew who installed the service line drop along the side of my weight bearing pati
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Customer Service
Yes, I'm aware of that. There is a 10'-0" P.U.E. easement that runs on the south property line. I am just needing a letter that says that you don't have any utility running through that easement. The pool will be 5'-0" off of the property line. Than
Public Utilities Easement Letter
I'm looking to build a pool and the city is requiring a Public Utilities Easement letter from comcast. How do I contact someone for that information?
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Consent to construction of a fence
I am applying for a building permit to erect a fence on a portion of my property that is encumbered by an Xfinity utility easement. I need to know who to contact at Xfinity to obtain a release. My property is located in Lake Clarke Shores Florida in Palm Beach County.
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Customer Service
Ah, okay. @user_046a97 May I ask if you happen to have an account with us? After researching this further, normally this would fall under Easement rights which are a public utility right-of-way that helps Comcast maintain its equipment. In are
Cable installation
Cable being on installed on my property without my permission by subcontractors.
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Low hanging cabile
Hello. There's a low hanging cable in front of our property [Edited: "Personal Information"] We are building a church on this property. Currently there is no building at this property and no Xfinity service. I can be reached at [Edited: "Personal Information"] for more details
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Customer Service
@user_o80jku Comcast doesn't do tree removal. Since the tree in question is not on your property or your neighbors' property I suggest you get with your city and tell them about it. Or call the electric company and tell them.
Tree on overhead fiber optic cable
A tree is impacting the overhead fiber optic cable (not the power line), and it will break/destroy the overhead line and cause an outage very soon. The tree (which is NOT on my property or any of my neighbors properties, and looks to be dead) needs to be removed to prevent an internet outage. This i
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XFINITY Service Technicians
XFINITY Service Technicians drove on my property and damaged my yard. Please advise the protocols for reimbursement. Thank you.
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Customer Service
user_1q095y, Hi there! Thanks for taking the time out of your day to visit our forums page for help with the digging on the property without notice. As a customer myself, I can understand the cause of concern. You've come to the right place to have t
Unauthorized contractor digging on my property.
I used to have Xfinity internet, but cancelled the service weeks ago and turned in all my equipment. Without notice or request, a Xfinity contractor showed up today and started digging a new line in my yard. I have no idea why. He cut my neighbor's fiber optic line as a result. The contractor appare
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No. He asked us to contact the builder to get the equipment installed. I have contacted the builder but i am also checking if this is real issue. Having no ETA is pushing me to find alternatives. FYI, the original property had the service. The prope
new construction
Hi, after long 2 weeks, my new home finally got the underground wiring done by one of your contractors. When the technician came out to finish activation, he mentioned that there was some device missing to support the subdivided properties, which mine is one of them. However, 3 technicians came out
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Reporting sprinkler line damage from installation of cable line buried in yard
Hi, One of my sprinkler lines were cut when a cable line was being buried in my backyard and I wanted to find out how to file a claim for reimbursement for the repairs.
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Customer Service
@XfinityLinda Yes, they are back up but it seems to always be the same spot on the outage map that is where the damage is. There have been reports of vandals doing damage and how do you stop that?
Support
I have had my Xfinity services go out 2 times in the last week and the outage map shows the same location is out again. Why can’t this be fixed and stay fixed
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user_ovn9pa A lot of times this will be in a utility panel in your home. You can search networking panel or structured wiring to see some images from a search engine in other's homes of what you are looking for. If you live in a rental property you c
can I connect my ethernet cable to any port in the house to access wifi
I work from home and need a hard line ethernet cable to my modem but its downstairs in the kitchen and im upstairs. I have these ethernet ports in each of my room but i wonder can I connect my ethernet cable to any port in the house to access wifi?
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New construction team help
Hello, After multiple hours and two to three hang ups with Customer Support - can someone direct me to a contact for the new construction team? I have a multifamily property for which I'm the property manager and I can't get a hold of anyone to run a line for 10 units. I'm trying to offer your servi
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Customer Service
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Servicability
The neighbor is less than 30 feet away from our property and they can receive Xfinity services at their house now, but they could not back then. We cannot get services; It just says "Further assistance is needed" We have two houses on our property and they both have the same address. I don't know if
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Customer Service
@user_e8v612, There should have been a project manager that was assigned to this and should have provided contact information to the property manager when the project was approved. Did they not have someone reach out to them or show up on property? I
Map or route for Cable Bury
Is it possible to get a diagram/map for a planned cable bury? This information was requested by the property manager in a townhouse complex where the hub is 240 ft from the townhouse unit. Thanks.
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[EDITED : Removed link.]
We have a low hanging cable across an entrance to a piece of property we own. Construction trucks cannot get into our property because of how low the cable is. The address is [EDITED : Address]. How can I have someone to come out to look at it.
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Customer Service
Thank you for sending us a direct message, @user_5bdogu! I'm happy to hear the maintenance team was able to take cure of the line on your property and bury it correctly on your neighbor's property instead. Please feel free to create a new post if you
Neighbor's Cable is On My Property
My neighbor is installing a new cable line after theirs was cut. The line has been laid on my property despite no easements or entitlements to do so. I want it re-placed on their property before it buried on mine.
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Thanks for reaching out to us, as a property owner and an Xfinity customer myself I would not be happy if and Xfinity cable line that was buried caused damage to my sewer line. I'll be happy to get a damaged complaint ticket opened up so one of our
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Underground cable damage
A few months ago Comcast replaced an underground cable to our condo. Our plumber on trying to fix a were line issue discovered that the Comcast cable severed the sewer line.
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