Hello, An Xfinity technician recently connected service to a neighboring property using equipment located in my backyard. The orange cable has been left exposed across the lawn, and the utility pedestal is open, leaning, and poorly secured. This installation appears unfinished and creates a trip haz

The plastic housing is cracked/broken on my mothers property with an pedastal owned by xfinity and has been this way for several months. I have attempted to contact support multiple times without success. This pedestal is in the public right-of-way and poses a safety hazard with all of the cables ex

Techs came out to run a new line under ground. Nothing was scheduled and no notification the work was going to be completed. They ran the line fine. However, when they blew the concrete up. To run the line under the sidewalk. They blew it far too much. Now the concrete is 1 to 1 1/2 inches higher th

To whom it may concern, I was informed around 12 PM EST on the date of 1/8/2024, that well pipes have been damaged and severed. I've had standing water a bit after the technician left but however I stood in my backyard on Friday (January 5th, 2024) and saw water spouting out of the ground near the w

I am writing to request assistance with a physical cable line that is currently crossing over my private property. I am a resident of San Francisco, and I am currently in the process of renovating my backyard. During the planning phase, I discovered that an existing Xfinity cable line is routed acro

Why can't Xfinity repair open wires in cable junction boxes located near the street? We have been trying for months to have Xfinity fix a box that someone ran over leaving exposed wiring and splitters.

Good morning We recently bought our house. The green metal Comcast cable box is located about 6 inches from the edge of the driveway. Clearly, prior residents struck it with a vehicle. It is heavily damaged, cracked open and falling over. It's an eyesore and I'm worried about damage to the cables in

Hey everyone, first time poster here. Never thought I'd be writing on a forum like this, but after dealing with my Xfinity issues since January, here I am. It's been a real struggle. We've been dealing with our service constantly freezing or just dropping out completely. It's affecting everything—my

tree on main cable line up from 2198 eastbrook road toward new castle pa. Getting channel error modem since tree fell on lines wind makes t3 sync and drops

We bought a house that has a drop line that’s only about 8 feet off the ground, which is too low for our purposes. This is not at our home address associated with the account. How do we go about getting a technician out to fix this?

I’ve been dealing with terrible inconsistent internet for months now. Xfinity chat said I need to get a tech out, 1st tech comes out and says the line from the house to the utility pole needs to be replaced but he can’t do it because the next door neighbor isn’t home. I coordinate the next visit to

After having a sewer back up it was discovered that Comcast has run their under ground lines through my sewer causing there to be minimal drainage. I had to pay a plumber $812 to run a camera down the drain and jet debris stuck on the cable line running through my sewer pipe. I was finally able to g

There is a pedestal in my neighbors yard that has been repeatedly run over with all of the insides hanging out in their yard getting rained on every day. I’ve had network instability all week at different times of the day, and I believe the issue is stemming from damage to your equipment in my neigh

Hi, I would like to set up an additional router on my property. I already have the two coaxial cables (i don’t know how it’s called). The pods won’t work to my purpose in this house - I have 8 bedrooms and over 3600ft of space and 2 floors. how could I do that? Can I hire this over the app? I could

MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do

I am writing this here because standard phone support has run me in circles for over a month, and I need an empowered corporate manager or the damage claims team to handle this. The Issue: 4–5 weeks ago, an Xfinity technician came out to install our internet. During the process, they got the cable s