Visitor
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1 Message
Useless Website for Reporting Damaged Comcast Property.
You have a destroyed pedestal near [Edited: "Personal Information"]; it was run over by a car or truck this morning
. It is now a trip/fall hazard to our community. See photos attached.
Your sad/useless website has no reporting mechanism for damage to your own equipment.
Typical non-support from Comcast.
Anyone want to guess how long this issue will remain without action?
XfinityRoberto
Official Employee
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1.9K Messages
2 months ago
Hi there and welcome to Comcast! Oh no, I am sorry to hear and see that a pedestal was run over by a vehicle. You are in the right place and I am happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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Expert
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32.2K Messages
2 months ago
@user_jp63cd @XfinityRoberto responded to your post Just an FYI.
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danuary
Visitor
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2 Messages
2 days ago
Hi, I came across this post because I am trying (again) to report damage to Comcast equipment on my property which has become hazardous to myself and others.
I'd love to follow the directions above however I do not have a button in my interface to send a DM. Would love some assistance with this, thanks.
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Expert
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32.2K Messages
2 days ago
@danuary @XfinityArmand
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