Visitor
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1 Message
Property Damage
What is a phone number to report damage done to my property when the installation of the internet was put in
Visitor
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1 Message
What is a phone number to report damage done to my property when the installation of the internet was put in
EG
Expert
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120.1K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.5K Messages
1 year ago
Good afternoon @user_vyxc3m. You've come to the right place to report you property damage. If you could send our team a direct message with your full name and full address, we can gather all the needed information, and submit a ticket for you.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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catwomanxx
Visitor
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1 Message
1 year ago
I would love an answer to that question as well, although the damage to our property was due to needing a new cable pulled for our neighbors, not even our own service.
We do have a claim number but seem to be getting the run-around. I don't know why we can't contact the department directly.
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