Visitor
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1 Message
Damage claims
My name is Daniel and I have xfinity internet service. A technician came out to bury the cables and in the process cut the electrical wire that runs my well pump. He never mentioned it to me and about an hour later I tried turning on my water and got nothing. So, I checked all the circuit breakers, looked at the bladder tank, and was left scratching my head. with nothing else I could do. I called the plumber to see why I had no water. He checked the electric going to the water pump and saw there was no power to it so we began tracing the wire back, digging it up and found a spot with a technician, had buried his wire and cut my wire so of course I had him fix it. Then I called Xfinity. They gave me the runaround and now it’s been July August into September. It cost me $405 to repair and now I’ve got nothing and I just like to say thank you for the runaround Xfinity. I think I’ll need to consult my lawyer.
XfinityJustinM
Official Employee
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1.1K Messages
7 days ago
Hi @user_7gg0gp,
We appreciate you visiting our community support page, even if it isn't under the best circumstances. Our team would be more than happy to take a closer look into the reasoning for your delayed resolution. We'll need to gather some additional information via our secure direct message channel to locate your account. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
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2. Click the "Direct Messaging" icon.
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5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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