Damaged wire

While attempting to drill a hole in the wall, the drill accidentally caught the exterior cable causing damage on the wire. Can I please have tech over for a repair.

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sailorbear510

Contributor

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87 Messages

1 day ago

You can chat with the Xfinity Agent. Just tell the bot that whatever it proposes does not solve the issue and that you need a tech out. There are service charges to send a tech out for issues caused by the end user that Xfinity is not to blame for.

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user_anv3v0

Visitor

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2 Messages

Ok It works now you just gave me a thought. I had tried it several times without luck because the ai keeps getting stuck on the same loop. Actually, I overthink on my respond to the AI. All I had to do was just say no internet connection and it got me to appointment page....

Thank you,

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1 day ago

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XfinityBrianH

Official Employee

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1.8K Messages

user_anv3v0 I am glad to hear you were able to schedule an appointment with the Xfinity Assistant chat, please let us know if you have any other issues we can assist you with here on the Xfinity Forums.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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11 hours ago

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BruceW

Gold Problem Solver

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26.9K Messages

6 hours ago

@XfinityBrianH wrote: "... here on the Xfinity subreddit."

Note that "subreddits" are found on the Reddit web site. This isn't that. This is "forums.xfinity.com".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Customer Service

user_anv3v0

Damaged wire

sailorbear510

user_anv3v0

XfinityBrianH

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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