Hello @user_39lekf, Thanks so much for taking a moment out of your day to leave a post on our community forum. Can you clarify your concern more? Are you asking for us to take your cable box and just replace the top cover of it?
Yes cable box top is aroun 20”30” and 24” high I want you guys to take the top off and put flat top on the area so my front yard will be plain. I have tried so many times to do this but no one care
@user_39lekf, Thanks for that information, we appreciate it! So a cable box is the equipment you use on the inside of your home. Are you talking about a Pedestal or Node box that is outside equipment that holds a lot of cables in it? Usually Green.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Gotcha @user_39lekf, so you're looking to convert the box into an underground box, we can definitely reach out to our dedicated local team to see if that is something they can accomodate, rest assured you've reached the right team to help! To get started, can you please send us a Direct Message with your first and last name along with the service address? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
We look forward to working with you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChelseaB
Official Employee
•
1.6K Messages
11 months ago
Hello @user_39lekf, Thanks so much for taking a moment out of your day to leave a post on our community forum. Can you clarify your concern more? Are you asking for us to take your cable box and just replace the top cover of it?
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user_39lekf
4 Messages
10 months ago
There is nothing above ground only that box
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