Visitor
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2 Messages
Storm Damage
Following the storms this week Consumers has come through and replaced all the down lines in my neighborhood. I will need someone from Xfinity to come out and replace the line that got ripped out of the house.
Visitor
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2 Messages
Following the storms this week Consumers has come through and replaced all the down lines in my neighborhood. I will need someone from Xfinity to come out and replace the line that got ripped out of the house.
XfinityAlyssaA
Official Employee
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1.9K Messages
23 days ago
Good evening @user_ta9jjh, and thank you for reaching out on our Community Forums, we appreciate it. I'm sorry to hear you were affected by the storms and hope that you and your loved ones are ok. I see that you need your line that got ripped out to be replaced. Our team can definitely help with that! To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further!
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user_ta9jjh
Visitor
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2 Messages
16 days ago
I did finally get to talk to a real person. I have since made 7 different appointments and the next morning I get a text that it has been canceled. Still don’t have internet.
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