1 Message
network damage no internet
I wfh and internet has been out all day. no weather or accidents have occurred. status report says its network damage. initially there was a restoration time which came and went. now it just states as soon as possible. when can I expect restoration? what is network damage?
XfinityAlfonso
Official Employee
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1.2K Messages
19 days ago
Good afternoon user_esj3ti thank you so much for taking the time to reach out regarding your recent service interruption. It's encouraging to see you using our Xfinity Status Center to keep up-to-date on that. Network damage can range from cut lines to knocked-down poles, every situation is different. But we will update the Status Center page as often as we can when that expected restoration will be.
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