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Monday, November 4th, 2024 8:25 PM

network damage no internet

I wfh and internet has been out all day. no weather or accidents have occurred. status report says its network damage. initially there was a restoration time which came and went. now it just states as soon as possible. when can I expect restoration? what is network damage?

Official Employee

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1.2K Messages

8 days ago

Good afternoon user_esj3ti thank you so much for taking the time to reach out regarding your recent service interruption. It's encouraging to see you using our Xfinity Status Center to keep up-to-date on that. Network damage can range from cut lines to knocked-down poles, every situation is different.  But we will update the Status Center page as often as we can when that expected restoration will be. 

 

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