Visitor
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1 Message
Yard damage
Please help. Neigbor's yard and my yard was left undone. They dig up my neighbor's yard that I was not aware of until they informed me about it after the cable was put in ground, there is huge ditch is on my yard as well which is a safety issue on children. Xfinity needed to install new cables back in October that needed to be put in below the ground. Finally on April 25th the cable was put in the cable in ground. I got the notification that the work was complete on May 2nd but they never put back the parts that was dug up. I need it fixed asap since my neighbors are not happy on what happen on their yard. Thank you.
XfinityRay
Official Employee
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3.9K Messages
6 days ago
Hello, @b_chris! Thank you for reaching out about the damage to your yard. i am glad to hear that they were out to bury it but understand there is further work to be done. We can put in a damage complaint ticket for property damage. The team will further address that and get things back to how they should be. I need to access your account so I can open the ticket.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
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